Perkins Restaurant & Bakery

★☆☆☆☆
  • 1306 N Main St

    Summerville, SC 29483

    Map & Directions
  • 843-821-8183

About Perkins Restaurant & Bakery

Categories
  • Restaurants
  • Traditional American Restaurants
Details
  • Carry Out
  • Family-Friendly Dining
  • Shop Online

Food

Food
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This past Saturday night we went to the Perkins on N. Main St. in Summerville, requested a non-smoking table, and ordered pancakes, eggs, bacon and sausage. Just before the food came out, we started smelling cigarette smoke. The waitress then came out with our food. The smoke smell was overpowering, so I went to the register and asked for the manager. He (night manager Donnie Chapman) came to the register and I asked if we could be seated away from the smoke. He informed us that there wasn't a seat any further away from the smoking section. I told him that in that case we would have to leave. He asked if we wanted a box to take the food with us, and I said no thanks. When I turned to get my wife and leave, he stepped around the counter toward me and said that we would have to pay the check. I informed him that we had not eaten the food and would not be paying. He became quite rude, told me that the food had been prepared for us, and insisted that I pay. I reiterated that we were unable to enjoy our meal while smelling the smoke, and had not consumed the food, thus would not be paying the check. When he continued with his aggressive insistence, I told him that he would be well advised to call 911, as he was not equipped to deal with me in this manner. At which point he told his staff to call 911! I let him know that we would be leaving then, and what type of vehicle we were driving. We walked to the van, and as we approached the vehicle he came running out of the restaurant's back door toward us, and wrote down the license number. My wife asked his name at that time.

We drove across the street to IHOP. The waitress there asked how our evening was going, so I told her what had just happened, and not to be alarmed if the police should come into the IHOP looking for us. That took about five minutes. Into the IHOP came three of Summerville's finest. They started going from table to table, looking for the owners of the green van. When I saw them questioning the three elderly folks at an adjacent table, I flagged them in with a smile. (My wife was by this time quite upset, even though I had told her not to worry, as we had done nothing against the law) Two of the officers came over to us, hemming us in. I explained the situation fully. They informed us that we were perfectly within our rights, and after seeing and recording my drivers license, left to go talk with the Perkins folks.

The waitress then brought our pancakes, eggs, bacon and sausage, all quite tasty. The manager of the IHOP then came over and apologized for our dining experience in her restaurant having been so interrupted.

Everyone involved, at both restaurants, was quite cordial, with the notable exception of the manager at Perkins. I called the home office Monday AM, and explained to their representative, Denice, the whole situation, just as I have spelled it out here. She was nice, and seemed concerned. She said that she would pass the information on to the regional manager, and to the owner of the restaurant. I gave her my cellphone number, and she told me to expect a call from one or both of them. I haven't received a call...

1
★☆☆☆☆

This past Saturday night we went to the Perkins on N. Main St. in Summerville, requested a non-smoking table, and ordered pancakes, eggs, bacon and sausage. Just before the food came out, we started smelling cigarette smoke. The waitress then came out with our food. The smoke smell was overpowering, so I went to the register and asked for the manager. He (night manager Donnie Chapman) came to the register and I asked if we could be seated away from the smoke. He informed us that there wasn't a seat any further away from the smoking section. I told him that in that case we would have to leave. He asked if we wanted a box to take the food with us, and I said no thanks. When I turned to get my wife and leave, he stepped around the counter toward me and said that we would have to pay the check. I informed him that we had not eaten the food and would not be paying. He became quite rude, told me that the food had been prepared for us, and insisted that I pay. I reiterated that we were unable to enjoy our meal while smelling the smoke, and had not consumed the food, thus would not be paying the check. When he continued with his aggressive insistence, I told him that he would be well advised to call 911, as he was not equipped to deal with me in this manner. At which point he told his staff to call 911! I let him know that we would be leaving then, and what type of vehicle we were driving. We walked to the van, and as we approached the vehicle he came running out of the restaurant's back door toward us, and wrote down the license number. My wife asked his name at that time.

We drove across the street to IHOP. The waitress there asked how our evening was going, so I told her what had just happened, and not to be alarmed if the police should come into the IHOP looking for us. That took about five minutes. Into the IHOP came three of Summerville's finest. They started going from table to table, looking for the owners of the green van. When I saw them questioning the three elderly folks at an adjacent table, I flagged them in with a smile. (My wife was by this time quite upset, even though I had told her not to worry, as we had done nothing against the law) Two of the officers came over to us, hemming us in. I explained the situation fully. They informed us that we were perfectly within our rights, and after seeing and recording my drivers license, left to go talk with the Perkins folks.

The waitress then brought our pancakes, eggs, bacon and sausage, all quite tasty. The manager of the IHOP then came over and apologized for our dining experience in her restaurant having been so interrupted.

Everyone involved, at both restaurants, was quite cordial, with the notable exception of the manager at Perkins. I called the home office Monday AM, and explained to their representative, Denice, the whole situation, just as I have spelled it out here. She was nice, and seemed concerned. She said that she would pass the information on to the regional manager, and to the owner of the restaurant. I gave her my cellphone number, and she told me to expect a call from one or both of them. I haven't received a call...

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