Kitty's Hallmark

★☆☆☆☆
  • 6185 Saint Andrews Rd

    Columbia, SC 29212

    Map & Directions
  • 803-551-0990

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I bought a gift for my friend at the Kitty Hallmark on St Andrews Road in Columbia, SC. - I asked the clerk for a gift receipt, and got one. I gave her the gift for her birthday. Unfortunately she already had gotten one from another Hallmark

We went back to Kittys today to return the gift. She gave the item and the gift receipt to the clerk who said she would need the card and the money would have to be refunded that way.

I was shocked - a gift for a friend and it is to be credited to the PURCHASERS account! I said that doesn??t make sense. At which point the manager stated - I'll work with them when i am done here. She was helping another customer. So the sales associate asked if she could trade customers and the manager said No! She would finish that and then help us. There were 2 sales associates on the floor not assisting customers and we were ignored.

I went outside because i thought we were being treated very rudely by the STORE MANAGER! Who apologized for the interruption to the customer she was helping. About 15 minutes later my friend came out of the store and i asked if the manager had apologized for making her wait and she hadn??t. They would NOT refund her the money but they would allow her store credit. She found something else she liked so at least my friend got a gift. However, neither of us plan on giving Kittys Hallmark any more of our business. I am a Platinum level member - so I really have enjoyed shopping Hallmark (for years) but I am being honest when i say i will not be shopping Kittys Hallmarks ever again.
BUYERS BEWARE!

0
★☆☆☆☆

I bought a gift for my friend at the Kitty Hallmark on St Andrews Road in Columbia, SC. - I asked the clerk for a gift receipt, and got one. I gave her the gift for her birthday. Unfortunately she already had gotten one from another Hallmark

We went back to Kittys today to return the gift. She gave the item and the gift receipt to the clerk who said she would need the card and the money would have to be refunded that way.

I was shocked - a gift for a friend and it is to be credited to the PURCHASERS account! I said that doesn??t make sense. At which point the manager stated - I'll work with them when i am done here. She was helping another customer. So the sales associate asked if she could trade customers and the manager said No! She would finish that and then help us. There were 2 sales associates on the floor not assisting customers and we were ignored.

I went outside because i thought we were being treated very rudely by the STORE MANAGER! Who apologized for the interruption to the customer she was helping. About 15 minutes later my friend came out of the store and i asked if the manager had apologized for making her wait and she hadn??t. They would NOT refund her the money but they would allow her store credit. She found something else she liked so at least my friend got a gift. However, neither of us plan on giving Kittys Hallmark any more of our business. I am a Platinum level member - so I really have enjoyed shopping Hallmark (for years) but I am being honest when i say i will not be shopping Kittys Hallmarks ever again.
BUYERS BEWARE!

Pros: Wide select of gifts - Hallmark brand name

Cons: Horrible customer service from Manager to staff

 

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