Charles & Co Inc

★★★☆☆

About Charles & Co Inc

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3.3333 3
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I was new to the area last year and thought this looked like a good place to try. The stylist I was given was very pleasant, but could never seem to get my lowlights the right color. I believe that if you keep working with a stylist, they will get to know your hair and will be able to give me the results I want, so I kept trying. The cuts were fine. WHen the stylist moved, my hair was long enough to have the style I had been waiting for. I was given a new stylist. I was VERY CLEAR on how I wanted it cut, but she proceeded to cut my layers way too short. The ends flip up no matter what I try. I was so upset because it will take many months for it to grow back out again! The color she put on was much better, but she talked me into a semi-permanent color and it was gone within a week. I went back to get a refund. I was treated so rudely it still surprises me. They said they don't give refunds, but they will try to fix it. I explained that you can't add my hair back and therefore, it can not be fixed. She made a smart comment to me that she could fix the color right now. I had my son with me and it was not possible to do that, so she said it must not be important to me then!! The owner came to talk to me and he was less than pleasant. I was told he didn't have to do anything and if I insisted on a refund, then he wouldn't give it to me. He finally agreed to refund my hair cut if I returned to let them fix the color. So, now I have to go there and have the same stylist correct it. This makes me very uneasy as she has a very bad attitude. I have talked to other people now and they have left for the same reason..they weren't getting the color/cut they wanted and the stylist make them feel as if it is their fault. I found their attitudes very defensive. I was made to feel as if I had done something wrong. If you are happy with their work, you will not have a problem, but if you have a complaint, be prepared to be treated poorly. I have spent way too much money in there to be treated like this.

2
★★☆☆☆

I was new to the area last year and thought this looked like a good place to try. The stylist I was given was very pleasant, but could never seem to get my lowlights the right color. I believe that if you keep working with a stylist, they will get to know your hair and will be able to give me the results I want, so I kept trying. The cuts were fine. WHen the stylist moved, my hair was long enough to have the style I had been waiting for. I was given a new stylist. I was VERY CLEAR on how I wanted it cut, but she proceeded to cut my layers way too short. The ends flip up no matter what I try. I was so upset because it will take many months for it to grow back out again! The color she put on was much better, but she talked me into a semi-permanent color and it was gone within a week. I went back to get a refund. I was treated so rudely it still surprises me. They said they don't give refunds, but they will try to fix it. I explained that you can't add my hair back and therefore, it can not be fixed. She made a smart comment to me that she could fix the color right now. I had my son with me and it was not possible to do that, so she said it must not be important to me then!! The owner came to talk to me and he was less than pleasant. I was told he didn't have to do anything and if I insisted on a refund, then he wouldn't give it to me. He finally agreed to refund my hair cut if I returned to let them fix the color. So, now I have to go there and have the same stylist correct it. This makes me very uneasy as she has a very bad attitude. I have talked to other people now and they have left for the same reason..they weren't getting the color/cut they wanted and the stylist make them feel as if it is their fault. I found their attitudes very defensive. I was made to feel as if I had done something wrong. If you are happy with their work, you will not have a problem, but if you have a complaint, be prepared to be treated poorly. I have spent way too much money in there to be treated like this.

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1 out of 1 people found this review helpful.

.

This salon is great. The stylists are very nice and they do a wonderful job.Being new to the area I am glad that I was referred to them. I wont go anywhere else, highly recommended.

4
★★★★☆

This salon is great. The stylists are very nice and they do a wonderful job.Being new to the area I am glad that I was referred to them. I wont go anywhere else, highly recommended.

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If you want a nice haircut, go to Charles & Company Incorporated. The stylists are very nice and personable. The salon is very well kept.

Prices are average.

4
★★★★☆

If you want a nice haircut, go to Charles & Company Incorporated. The stylists are very nice and personable. The salon is very well kept.

Prices are average.

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