Ivy Cottage Flowers & Gifts

★★★☆☆

About Ivy Cottage Flowers & Gifts

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3.0 2
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Total lack of customer service, ordered arrangement online with orchids, was supposed to be upgraded and delivered in time frame. Well no orchids, no delivery on time. On bringing issue to their attention the online company had apologized and refunded for the arrangement. But this company actually called the recepient (my mom) and harrassed her, telling her that they would be picking up the arrangement. I had to contact them personally, they were extremely rude and they did not want to apologize neither wanted admit to this blunder of theirs. How can they call the recepient???. Their explanation was that there are no orchids available during this season, well they need to be in other buisiness other than florist. Disgusting customer service.

1
★☆☆☆☆

Total lack of customer service, ordered arrangement online with orchids, was supposed to be upgraded and delivered in time frame. Well no orchids, no delivery on time. On bringing issue to their attention the online company had apologized and refunded for the arrangement. But this company actually called the recepient (my mom) and harrassed her, telling her that they would be picking up the arrangement. I had to contact them personally, they were extremely rude and they did not want to apologize neither wanted admit to this blunder of theirs. How can they call the recepient???. Their explanation was that there are no orchids available during this season, well they need to be in other buisiness other than florist. Disgusting customer service.

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I ordered a plant for a funeral really close to Christmas. They were very nice and said they would make something up for me right away and get it delivered in time. They did a great job!

5
★★★★★

I ordered a plant for a funeral really close to Christmas. They were very nice and said they would make something up for me right away and get it delivered in time. They did a great job!

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