Urban Nirvana

★★★☆☆

About Urban Nirvana

Categories
  • Spas
  • Day Spas

Personal Services

Personal Services
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For what you pay for a massage you would think they could afford new sheets,there was some kind of black stuff on the face cover, and black streaks on the sheets,and I noticed when i got up to get dressed my feet were black, eww. Although my massage was great and my massage therapist was super friendly, I don't think I will go back, not going to pay 87 dollars for dirty sheets.

1
★☆☆☆☆

For what you pay for a massage you would think they could afford new sheets,there was some kind of black stuff on the face cover, and black streaks on the sheets,and I noticed when i got up to get dressed my feet were black, eww. Although my massage was great and my massage therapist was super friendly, I don't think I will go back, not going to pay 87 dollars for dirty sheets.

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0 out of 1 people found this review helpful.

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They got color/bleach on a brand new, first time I wore it, sweater and told me to put sharpie on it!!! The sweater is ruined and they never even said sorry!!! I did have a robe on but the sleeves only come to the elbow and evidently there was bleach on the arm of the chair so now there is a white circle on the elbow of my black sweater. This was a very cold day in Dec. and the stylist was right in front of the door. Several of the stylist said it was freezing in the salon but that they couldn't turn up the heat. I did remove a turtle neck I had on but I had to leave the sweater on or I would have frozen! I talked to the manager and she stated they are not responsible for clothes, again never apologized and hung up. Loose a $100 a month client over a $69 sweater and very bad customer service?!???? NOT SMART BUSINESS!!

1
★☆☆☆☆

They got color/bleach on a brand new, first time I wore it, sweater and told me to put sharpie on it!!! The sweater is ruined and they never even said sorry!!! I did have a robe on but the sleeves only come to the elbow and evidently there was bleach on the arm of the chair so now there is a white circle on the elbow of my black sweater. This was a very cold day in Dec. and the stylist was right in front of the door. Several of the stylist said it was freezing in the salon but that they couldn't turn up the heat. I did remove a turtle neck I had on but I had to leave the sweater on or I would have frozen! I talked to the manager and she stated they are not responsible for clothes, again never apologized and hung up. Loose a $100 a month client over a $69 sweater and very bad customer service?!???? NOT SMART BUSINESS!!

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My wonderful husband gave me a gift certificate for Urban Nirvana for mothers day.( my fav. gift!) I usually get a massage, this time I wanted a facial. I had an hour facial with a great pro. named Kim. The facial was so nice, my skin has never felt so good. The facial even included some massage too! the best of both worlds.The atmosphere was easy relaxing and the facial bed was warm and cozy. I loved the steamy soft scented towels ....... aaaahhhh. Can't wait till my bday!

5
★★★★★

My wonderful husband gave me a gift certificate for Urban Nirvana for mothers day.( my fav. gift!) I usually get a massage, this time I wanted a facial. I had an hour facial with a great pro. named Kim. The facial was so nice, my skin has never felt so good. The facial even included some massage too! the best of both worlds.The atmosphere was easy relaxing and the facial bed was warm and cozy. I loved the steamy soft scented towels ....... aaaahhhh. Can't wait till my bday!

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I have been going to Urban Nirvana for about 7 years faithfully. The spa is beautiful and the staff is wonderful. I was saddened by the reviews about dirty sheets and I have to say that they are a very clean establishment. I have seen the black marks in the face covers and my theripist told me that most ladies do not remove their mascara before their massage and it stains. They also use real coffee and muds for wraps , that also stain. He also said they get a new batch of linens about every 6 months. I inquired with him after reading the reviews. Use your brain people they do other things than massage. Hope this clears the air!

5
★★★★★

I have been going to Urban Nirvana for about 7 years faithfully. The spa is beautiful and the staff is wonderful. I was saddened by the reviews about dirty sheets and I have to say that they are a very clean establishment. I have seen the black marks in the face covers and my theripist told me that most ladies do not remove their mascara before their massage and it stains. They also use real coffee and muds for wraps , that also stain. He also said they get a new batch of linens about every 6 months. I inquired with him after reading the reviews. Use your brain people they do other things than massage. Hope this clears the air!

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I was really disappointed in my service. I went to get a facial.
The sheets on the bed were not fresh. There was dirty towel with black stains for my head. The terry cloth cover i was given was old and dingy. Not sure why i didnt run. Probably because this was not what I expected. The boutique and decor all presented well. The staff was nice. But I felt like all of that was cover for a dirty room and poor facial.

1
★☆☆☆☆

I was really disappointed in my service. I went to get a facial.
The sheets on the bed were not fresh. There was dirty towel with black stains for my head. The terry cloth cover i was given was old and dingy. Not sure why i didnt run. Probably because this was not what I expected. The boutique and decor all presented well. The staff was nice. But I felt like all of that was cover for a dirty room and poor facial.

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1 out of 1 people found this review helpful.

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I had a pleasant experience at Urban Nirvana in Lexington until I left. Then I overheard the easthetician making fun of me. I considered her comments very unprofessional and no longer go there for any treatments.

2
★★☆☆☆

I had a pleasant experience at Urban Nirvana in Lexington until I left. Then I overheard the easthetician making fun of me. I considered her comments very unprofessional and no longer go there for any treatments.

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0 out of 1 people found this review helpful.

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I went to Urban Nirvana 6 month ago, for the first time, because I had a gift certificate and now I can't get enough. The staff is very professional and every treatment I had so far was great. As soon as you walk through the door into the waiting area with the waterfountain, soft music, low light and little snacks you will start relaxing instantly. I love this place and I recommend it to everyone who asks me about getting spa treatments done.

5
★★★★★

I went to Urban Nirvana 6 month ago, for the first time, because I had a gift certificate and now I can't get enough. The staff is very professional and every treatment I had so far was great. As soon as you walk through the door into the waiting area with the waterfountain, soft music, low light and little snacks you will start relaxing instantly. I love this place and I recommend it to everyone who asks me about getting spa treatments done.

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1 out of 1 people found this review helpful.

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I received a gift certificate to this spa and went to it for a massage after a marathon run. They put all kinds of creams and oils on my face and fruit on my eyes, and the masseuse was very professional. I had never had a massage before and she did not make fun of me for giggling non-stop during the entire three-hour long massage.

5
★★★★★

I received a gift certificate to this spa and went to it for a massage after a marathon run. They put all kinds of creams and oils on my face and fruit on my eyes, and the masseuse was very professional. I had never had a massage before and she did not make fun of me for giggling non-stop during the entire three-hour long massage.

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1 out of 1 people found this review helpful.

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I went to Urban Nirvana one Friday after a stressful week at work. The waiting area was so relaxing and calm. There are water fountains and soft music playing. What a nice way to get calm and relaxed for a massage.

I indulged in the 60 minute massage and bed-head massage and absolutely loved it. My masseuse was so great and everyone there was really professional.

I highly recommend them!

5
★★★★★

I went to Urban Nirvana one Friday after a stressful week at work. The waiting area was so relaxing and calm. There are water fountains and soft music playing. What a nice way to get calm and relaxed for a massage.

I indulged in the 60 minute massage and bed-head massage and absolutely loved it. My masseuse was so great and everyone there was really professional.

I highly recommend them!

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