Heritage Trust Federal Credit Union

★★★☆☆
  • 111 Sparkleberry Xing

    Columbia, SC 29229

    Map & Directions
  • 843-832-2600

About Heritage Trust Federal Credit Union

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  • Finance
  • Banks

Finance

Finance
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3.0 2
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This is the worst bank I have ever had. The customer service is horrible. Half the time debit cards won't work and that is not fun when you have a line of people behind you at the store and you know that you have money in your account. When they are notified that this has happened they don't care, they say you should have used the ATM. While on a cruise last week our card would not work on some of the islands and our son had to miss out on jet skiing and other planned activities. The bank told me that it is not their fault if there is not an ATM available So THANK YOU Heritage Trust Federal Credit Union for ruining my Son's vacation & humiliating my Husband and Myself at Walmart when our cards would not go through at the check out! Your upgrading for better customer service didn't work to well considering the number of callers you had this morning, I had to wait for 15 calls before mine was taken. I would bet the bank on the fact that they were not calling to praise the service they received but I'm afraid my transaction would be DECLINED!!!@!

1
★☆☆☆☆

This is the worst bank I have ever had. The customer service is horrible. Half the time debit cards won't work and that is not fun when you have a line of people behind you at the store and you know that you have money in your account. When they are notified that this has happened they don't care, they say you should have used the ATM. While on a cruise last week our card would not work on some of the islands and our son had to miss out on jet skiing and other planned activities. The bank told me that it is not their fault if there is not an ATM available So THANK YOU Heritage Trust Federal Credit Union for ruining my Son's vacation & humiliating my Husband and Myself at Walmart when our cards would not go through at the check out! Your upgrading for better customer service didn't work to well considering the number of callers you had this morning, I had to wait for 15 calls before mine was taken. I would bet the bank on the fact that they were not calling to praise the service they received but I'm afraid my transaction would be DECLINED!!!@!

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We used to have an account at Heritage Trust Federal Credit Union before we moved here to Glendale, Az. They were very nice to us, always extremely helpful and they know their stuff. Any problems we had they figured out how to solve it quickly. Weve never had a problem with them, they are a great place to bank

5
★★★★★

We used to have an account at Heritage Trust Federal Credit Union before we moved here to Glendale, Az. They were very nice to us, always extremely helpful and they know their stuff. Any problems we had they figured out how to solve it quickly. Weve never had a problem with them, they are a great place to bank

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