Franks Discount Tire

★★★☆☆
33.9757 -81.2237
Map and Directions to Franks Discount Tire

803-356-8473

910 East Main St.

Lexington, SC

29072

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About Franks Discount Tire

Categories
  • Automotive
  • Tires
  • Automotive Repair
Details
  • Brake Repair
Hours
Monday: 08:00 AM - 05:30 PM
Tuesday: 08:00 AM - 05:30 PM
Wednesday: 08:00 AM - 05:30 PM
Thursday: 08:00 AM - 05:30 PM
Friday: 08:00 AM - 05:30 PM
Saturday: 08:00 AM - 02:00 PM
Sunday: Closed

Automotive

Automotive
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UPDATE: The gentleman working the counter was apologetic and did not charge me for the work done to my car even though I was insistent and wanted to pay for the service . Thank you, Frank Discount Tires!

I took my car in at 8:15 on September 29, 2012 for a tire rotation and oil change. I was told by the guy at the counter it would be 3 - 3/12 hours. I was okay with this length of time since I would have my car back before lunch. At 12:20, I had not heard anything and I called to check on my car. The gentleman (excuse, me...the man...doesn't have the right to this title due to his rudeness), told me it would be 2 pm. That is approximately 6 hours that I have been without my car. The excuse I got was due to customer volume and pretty much left with the impression it is my problem. No apology or customer service concern at all!!! If I wasn't held hostage with having to have my tires rotated at Frank's due to their policy when you buy tires, I would STOP immediately with giving them my repeat business. I take my car in every 3,000 or so miles to have my tires rotated and an oil change. My past experience has been 2-3 hours, which is still considered a long time in my book. Frank's Discount Tire does not even deserve a one star with this visit. When I need another set of tires, I will be doing business with someone else.

3
★★★☆☆

UPDATE: The gentleman working the counter was apologetic and did not charge me for the work done to my car even though I was insistent and wanted to pay for the service . Thank you, Frank Discount Tires!

I took my car in at 8:15 on September 29, 2012 for a tire rotation and oil change. I was told by the guy at the counter it would be 3 - 3/12 hours. I was okay with this length of time since I would have my car back before lunch. At 12:20, I had not heard anything and I called to check on my car. The gentleman (excuse, me...the man...doesn't have the right to this title due to his rudeness), told me it would be 2 pm. That is approximately 6 hours that I have been without my car. The excuse I got was due to customer volume and pretty much left with the impression it is my problem. No apology or customer service concern at all!!! If I wasn't held hostage with having to have my tires rotated at Frank's due to their policy when you buy tires, I would STOP immediately with giving them my repeat business. I take my car in every 3,000 or so miles to have my tires rotated and an oil change. My past experience has been 2-3 hours, which is still considered a long time in my book. Frank's Discount Tire does not even deserve a one star with this visit. When I need another set of tires, I will be doing business with someone else.

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On 8/24/2010 - don't go to Frank's Discount Tire in Lexington, SC unless you have lots of time to waste. I don't care how much money you save you lose it in the time wasted waiting on them taking oil changes, plugging nail in tires before actually waiting on customers who are getting a whole set of new tires. When I first arrived there the guy told me it would be about one hour and forty five minutes. My car didn't move from the parking space for over two hours! The whole experience took from 10:33 am to 1:50 pm! 3hrs and 17 minutes to get four tires mounted and balanced! I told them I would be waiting in the shop for my car. After waiting 2 1/2hrs. a customer came in and asked how long the wait was, the same guy at the front desk said, "about and hour and forty five minutes"! I told that customer he told me THAT 2 and 1/2 hrs. ago.Last trip there.

1
★☆☆☆☆

On 8/24/2010 - don't go to Frank's Discount Tire in Lexington, SC unless you have lots of time to waste. I don't care how much money you save you lose it in the time wasted waiting on them taking oil changes, plugging nail in tires before actually waiting on customers who are getting a whole set of new tires. When I first arrived there the guy told me it would be about one hour and forty five minutes. My car didn't move from the parking space for over two hours! The whole experience took from 10:33 am to 1:50 pm! 3hrs and 17 minutes to get four tires mounted and balanced! I told them I would be waiting in the shop for my car. After waiting 2 1/2hrs. a customer came in and asked how long the wait was, the same guy at the front desk said, "about and hour and forty five minutes"! I told that customer he told me THAT 2 and 1/2 hrs. ago.Last trip there.

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These guys are great!!! Took me right in without an appointment. Good work and wonderful customer service. What a pleasant experience. They will be getting all of my business in the future

5
★★★★★

These guys are great!!! Took me right in without an appointment. Good work and wonderful customer service. What a pleasant experience. They will be getting all of my business in the future

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0 out of 1 people found this review helpful.

.

I showed up 15 minutes after they opened to get a tire patched (a 30 minute job) and it took them 2 1/2 hours to do it. They dont schedule appointments for anything, big or small. One man there is nice, the other has TERRIBLE customer service. I will NEVER go back there again. Don't be fooled by the 'good ol' boy' routine they throw you either. I wish i could do less than one star. oh well.

1
★☆☆☆☆

I showed up 15 minutes after they opened to get a tire patched (a 30 minute job) and it took them 2 1/2 hours to do it. They dont schedule appointments for anything, big or small. One man there is nice, the other has TERRIBLE customer service. I will NEVER go back there again. Don't be fooled by the 'good ol' boy' routine they throw you either. I wish i could do less than one star. oh well.

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1 out of 2 people found this review helpful.

.

A while back I needed a tire repaired. I went to Franks asked the price for repair and was quoted a price. When it was time to pay, the price was 10 dollars higher than quoted. I asked why and they said they balanced the tire for me too. I told them I had not asked to have it balanced because I was going to use it only as a spare for an emergency. They would not make any concession so I talked with Frank personally, he had no desire to make me a satisfied customer so I had to pay the full price. Due to this I have never been back to Franks Discount Tire. I have called on ocassion to get a quote but I have always found better prices and better service at other places. My most recent call propted this review. I will share that bad experience with you in my next review.

1
★☆☆☆☆

A while back I needed a tire repaired. I went to Franks asked the price for repair and was quoted a price. When it was time to pay, the price was 10 dollars higher than quoted. I asked why and they said they balanced the tire for me too. I told them I had not asked to have it balanced because I was going to use it only as a spare for an emergency. They would not make any concession so I talked with Frank personally, he had no desire to make me a satisfied customer so I had to pay the full price. Due to this I have never been back to Franks Discount Tire. I have called on ocassion to get a quote but I have always found better prices and better service at other places. My most recent call propted this review. I will share that bad experience with you in my next review.

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1 out of 2 people found this review helpful.

.

I wrote an e-mail asking for a quote on 4 michelin hydraedge tires from Franks website late Friday evening after one of my tires had a puncture. I was almost ready for new tires on the 2006 Camry so I decided to get them all around. The next morning I recieved a call and quote. At the time, it wasn't my best quote so I determined to buy elsewhere. Two days later, and the day before I was going to take my car in for new tires at Fort Jackson, Frank personally called my house and said he was just following up. I told him I'd found a better price and he graciously asked if he could know what it was. When I told him, I could hear him punching on a tabulator and then saying he could beat that price by about $28. On top of that, he said I could get a $70 rebate. I couldn't resist the bargain. He then told me if I'd go to his new store by Lexington hospital, he'd get me in and out in short order. I decided with the money I'd saved I'd get a realignment too..$59. When I went to the store I was politely greeted by the manager who promptly had my car in a stall within 5 minutes. before an hour was up, my car was ready. They had put my spare back in the trunk in the tire well and fastened it down without my asking! (not just tossing it in the trunk.) Additionally, they gave me extra copies of my receipt and paperwork for my $70 rebate. All around this was the best experience I've ever had at a tire dealer!!! They had a great deal, were prompt and courteous, and went beyond the required tasks as they serviced my vehicle and handled the paperwork. Without question, I would recommend anyone who wants a great deal, to get your best quote anywhere else, and then talk to Frank. Although I never met him, his manager and workers are a reflection of the honesty and quality of owner he surely is. Michelins are on special rebate until 15 November. Don't miss out!

5
★★★★★

I wrote an e-mail asking for a quote on 4 michelin hydraedge tires from Franks website late Friday evening after one of my tires had a puncture. I was almost ready for new tires on the 2006 Camry so I decided to get them all around. The next morning I recieved a call and quote. At the time, it wasn't my best quote so I determined to buy elsewhere. Two days later, and the day before I was going to take my car in for new tires at Fort Jackson, Frank personally called my house and said he was just following up. I told him I'd found a better price and he graciously asked if he could know what it was. When I told him, I could hear him punching on a tabulator and then saying he could beat that price by about $28. On top of that, he said I could get a $70 rebate. I couldn't resist the bargain. He then told me if I'd go to his new store by Lexington hospital, he'd get me in and out in short order. I decided with the money I'd saved I'd get a realignment too..$59. When I went to the store I was politely greeted by the manager who promptly had my car in a stall within 5 minutes. before an hour was up, my car was ready. They had put my spare back in the trunk in the tire well and fastened it down without my asking! (not just tossing it in the trunk.) Additionally, they gave me extra copies of my receipt and paperwork for my $70 rebate. All around this was the best experience I've ever had at a tire dealer!!! They had a great deal, were prompt and courteous, and went beyond the required tasks as they serviced my vehicle and handled the paperwork. Without question, I would recommend anyone who wants a great deal, to get your best quote anywhere else, and then talk to Frank. Although I never met him, his manager and workers are a reflection of the honesty and quality of owner he surely is. Michelins are on special rebate until 15 November. Don't miss out!

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I am on my second life-time tire rotation & balance, plus flat repair contract with Franks. The first was on tires I bought from them on a car subsequently totaled. I took my brand new Honda to them when I picked up a nail in the tire about the time it was due for its first tire rotation. The lifetime contract was only a few dollars more than one serve plus one tire repair. Because the shop is a few minutes walk from my job, it is convenient to drop it off and pick it up as needed. I'm very confident as a not-particularly-car savvy woman to trust my service needs to Franks.

4
★★★★☆

I am on my second life-time tire rotation & balance, plus flat repair contract with Franks. The first was on tires I bought from them on a car subsequently totaled. I took my brand new Honda to them when I picked up a nail in the tire about the time it was due for its first tire rotation. The lifetime contract was only a few dollars more than one serve plus one tire repair. Because the shop is a few minutes walk from my job, it is convenient to drop it off and pick it up as needed. I'm very confident as a not-particularly-car savvy woman to trust my service needs to Franks.

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I was just reading the review and noted that it was dated 2005! They have a nice new building located at 910 E. Main now, so no worries about the location! I just contacted Frank's to get a price on some tires. A good price on truck tires, same price as I got from Wal-Mart on a comparable tire.

4
★★★★☆

I was just reading the review and noted that it was dated 2005! They have a nice new building located at 910 E. Main now, so no worries about the location! I just contacted Frank's to get a price on some tires. A good price on truck tires, same price as I got from Wal-Mart on a comparable tire.

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Franks doesn't have the most appealing location. They are very crowded with junked up cars needing repairs and the shop they use is very run down. They are a very fair and honest business from my dealings and will not try to jack the price up on you. They do a great job on the cars and provide quality customer service. They don't try to sell you something you don't need. The location is easy to get to and find but doesn't have easy in and out access. I would recommend this to someone needing quality work.

3
★★★☆☆

Franks doesn't have the most appealing location. They are very crowded with junked up cars needing repairs and the shop they use is very run down. They are a very fair and honest business from my dealings and will not try to jack the price up on you. They do a great job on the cars and provide quality customer service. They don't try to sell you something you don't need. The location is easy to get to and find but doesn't have easy in and out access. I would recommend this to someone needing quality work.

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