Stokes Brown Toyota of Beaufort

★☆☆☆☆
  • 3557 Trask Pkwy

    Beaufort, SC 29906

    Map & Directions
  • 855-730-7877

About Stokes Brown Toyota of Beaufort

Hours
Sales Department 9:00 am until 7:30 pm Monday through Friday 9:00 am until 6:00 pm Saturday Service and Parts 7:30 am until 6:00 pm Monday through Friday 8:00 am until 4 pm Saturday Closed Sunday

Automotive

Automotive
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AWFUL EXPERIENCE AND A FAT BILL"

AWFUL SERVICE AND REPAIR NOT DONE: had my Toyota serviced today Dec 3 2014 and what an awful experience. I had the broken handle of my trunk of my sequoia repair
1.kept my car an extra day - cost me an extra day missed work.
2. repair not done - trunk still not opening with the handle frozen-quick fix with no grease of the cable to open the trunk- you can see the rust on the hook with no grease on it and no obvious maintenance, loosey technician cutting corner - they charged me a total bill of over $1506 ( I had other service done ? claiming that I had an oil leak...typical!! -) Oh yea! they charged me $56 for a $1 bulb for the brake- ( $50 labor). Unreal!! did not see that coming! on the bill.
I dealed with the guy Dev Scott , stay away from him and if you have concern deal directly with Wayne Lamb, he is the most honest of the bunch. In my case I guess the damage was done by that guy Dev Scott and Wayne could not reverse the damage but Dev Scott is not a customer service guy, he appears to be but he will try to fat your bill saying that the technician said that you have an oil leak and it needs to be fixed misleading you and lie on prices and repair and more and more until he get what he needs to be, a snake - I had to return the car the next day, taking off from work. Wayne the manager this time tried to make it better by repairing what was not done the day before telling him about the fact that Dev Scott misleaded me on the price of the oil leak and sensor replacement with a low price-( $3 to change the sensor -What do I know?-in fact it was $396 I was duped-) My main goal coming to Stokes Toyota was to repair the trunk, my wife having a field trip with bunch of kids from school and she needed that trunk repair-FAILED they work for Stokes Brown NOT FOR YOU. I am sure that none of the engine problems were fixed and done and even my oil was changed. It's as much to say that I don't trust their work.
bring your car at your own risk-beware of the fat bill- they are good at it- Certainly not returning to that dealer. I usually go to Hill Tire in Walterboro for my service and brakes which Hill does a wonderful job and HONEST job but I thought for the broken trunk, I should go to Toyota dealer WHAT A MISTAKE $1500 later. this is an honest review which the customer was misled and tricked-letting him to think that the car really needed this service for the car to run due to oil leak.

1
★☆☆☆☆

AWFUL EXPERIENCE AND A FAT BILL"

AWFUL SERVICE AND REPAIR NOT DONE: had my Toyota serviced today Dec 3 2014 and what an awful experience. I had the broken handle of my trunk of my sequoia repair
1.kept my car an extra day - cost me an extra day missed work.
2. repair not done - trunk still not opening with the handle frozen-quick fix with no grease of the cable to open the trunk- you can see the rust on the hook with no grease on it and no obvious maintenance, loosey technician cutting corner - they charged me a total bill of over $1506 ( I had other service done ? claiming that I had an oil leak...typical!! -) Oh yea! they charged me $56 for a $1 bulb for the brake- ( $50 labor). Unreal!! did not see that coming! on the bill.
I dealed with the guy Dev Scott , stay away from him and if you have concern deal directly with Wayne Lamb, he is the most honest of the bunch. In my case I guess the damage was done by that guy Dev Scott and Wayne could not reverse the damage but Dev Scott is not a customer service guy, he appears to be but he will try to fat your bill saying that the technician said that you have an oil leak and it needs to be fixed misleading you and lie on prices and repair and more and more until he get what he needs to be, a snake - I had to return the car the next day, taking off from work. Wayne the manager this time tried to make it better by repairing what was not done the day before telling him about the fact that Dev Scott misleaded me on the price of the oil leak and sensor replacement with a low price-( $3 to change the sensor -What do I know?-in fact it was $396 I was duped-) My main goal coming to Stokes Toyota was to repair the trunk, my wife having a field trip with bunch of kids from school and she needed that trunk repair-FAILED they work for Stokes Brown NOT FOR YOU. I am sure that none of the engine problems were fixed and done and even my oil was changed. It's as much to say that I don't trust their work.
bring your car at your own risk-beware of the fat bill- they are good at it- Certainly not returning to that dealer. I usually go to Hill Tire in Walterboro for my service and brakes which Hill does a wonderful job and HONEST job but I thought for the broken trunk, I should go to Toyota dealer WHAT A MISTAKE $1500 later. this is an honest review which the customer was misled and tricked-letting him to think that the car really needed this service for the car to run due to oil leak.

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More about Stokes Brown Toyota of Beaufort

Thank you for your interest in Stokes Brown Toyota of Beaufort! If you want a truly different buying experience in a state-of-the art showroom that has the friendliest setting, you've found a great place to shop and at your own pace. We have been doing business in the Lowcountry for nearly 25 years, and we're just a short drive from many of the surrounding areas. At Stokes Brown Toyota, we treat you as we would want to be treated: like family. Customer satisfaction is and will always be our every-day goal!

 

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