James Ervin Toyota

★☆☆☆☆
  • 878 Highway 1 S

    Lugoff, SC 29078

    Map & Directions
  • 803-256-7820

About James Ervin Toyota

Automotive

Automotive
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Word of caution...True bait and switch is illegal in SC. Don't even try to buy a car at Lugoff Toyota.

I went to look at a car advertised there, that has been up for sale for over 60 days, I talked to the salesman this morning who ensured the car was still available and he gave me his number to text him when I was on the way. I texted him when I was ten minutes and said I am on my way to look at that Camry we talked about. He responded, great see you in a minute. When we got there we were told a guy from Georgia just put a down payment on the car. And then they kept us there for two hours to try to sell is something else that isn't even comparable for 50% more than the other car.

1
★☆☆☆☆

Word of caution...True bait and switch is illegal in SC. Don't even try to buy a car at Lugoff Toyota.

I went to look at a car advertised there, that has been up for sale for over 60 days, I talked to the salesman this morning who ensured the car was still available and he gave me his number to text him when I was on the way. I texted him when I was ten minutes and said I am on my way to look at that Camry we talked about. He responded, great see you in a minute. When we got there we were told a guy from Georgia just put a down payment on the car. And then they kept us there for two hours to try to sell is something else that isn't even comparable for 50% more than the other car.

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We went to look at a 2008 Prius. Everything was fine until disaster struck. This car got dented on the front right side when a truck backed up into it while in the dealership lot. The collision damaged the entire front area above the right tire and a litte of the passenger door. Buyer beware, this dealer has not reported that damage to CARFAX. To add insult to injury, they are passing on the cost of the repair to whomever decides to buy it, because instead of lowering the price, they have just increased it by $250+, most likely the cost of having it done at the body shop. It leads me to wonder what else they are untruthful about! Go somewhere else who will be honest in their dealings with customers.

1
★☆☆☆☆

We went to look at a 2008 Prius. Everything was fine until disaster struck. This car got dented on the front right side when a truck backed up into it while in the dealership lot. The collision damaged the entire front area above the right tire and a litte of the passenger door. Buyer beware, this dealer has not reported that damage to CARFAX. To add insult to injury, they are passing on the cost of the repair to whomever decides to buy it, because instead of lowering the price, they have just increased it by $250+, most likely the cost of having it done at the body shop. It leads me to wonder what else they are untruthful about! Go somewhere else who will be honest in their dealings with customers.

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We were able to find what we wanted at another Toyota dealership without the hassle of dealing with your unprofessional staff. We were able to purchas a 2013 Toyota Avalon Limited hybrid without any of the hassle your dealership presented. We have never in our many car buying ventures been treated as unprofessionally as we witnessed last week at Lugoff Toyota. No one bothered to listen to us. We gave our requirements a minimum of four times to your sales staff. The staff was unprofessional and at times uneducated about the product. We expected professionalism and witnessed an unorganized shell game. We asked for a specific car two weeks in advance of our appointment. We drove 45 minutes to the dealership only to be asked what we were looking for and to be dismissed to an unattentive/uneducated sales staff.

Best of luck in your quest to becoming a more professional dealership.

1
★☆☆☆☆

We were able to find what we wanted at another Toyota dealership without the hassle of dealing with your unprofessional staff. We were able to purchas a 2013 Toyota Avalon Limited hybrid without any of the hassle your dealership presented. We have never in our many car buying ventures been treated as unprofessionally as we witnessed last week at Lugoff Toyota. No one bothered to listen to us. We gave our requirements a minimum of four times to your sales staff. The staff was unprofessional and at times uneducated about the product. We expected professionalism and witnessed an unorganized shell game. We asked for a specific car two weeks in advance of our appointment. We drove 45 minutes to the dealership only to be asked what we were looking for and to be dismissed to an unattentive/uneducated sales staff.

Best of luck in your quest to becoming a more professional dealership.

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More about James Ervin Toyota

We are a local family owned and operated business. Our motto is 'Always Fast, Fair and Friendly' and that is our goal with every customer, every time! Come see us today and see for yourself!

 

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