Pb&j of Sumter INC

★☆☆☆☆

About Pb&j of Sumter INC

Home Construction & Remodeling

Home Construction & Remodeling
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I have to start by saying that my wife and I experienced the worst side of this company almost immediately.

Having puchased this home recently we soon discovered to our dismay that the HVAC system was malfunctioning in the dead of winter and we called PB&J on the recommendation of our plumber.

Their service tech arrived, and spent the next couple of hours walking around the house aiming his high tech temperture gun at the various ceiling registers in his attempt to see if the unit was working.

Making a long story short, this technician was poorly training and did not correct the problem... two days later he was back and spent another two hours fumbleing around and soon decided that we needed a new thermostat (which they overcharged me for even though the old one was not broken). He installed it and in a couple of days he was back and another two hours he decided he needed some assistance so he placed a call to his boss, Jimmy. Together they worked for another hour and said the system would work fine. It didn't so the next day I was on the phone to my realtor who recommended another HVAC Technician. This tech came out and in a short period of time explained that he discoverd a couple of problems. Corrected them and fixed them. He also said that the thermostat was wired wrong and that the unit was overcharged. He cleaned my system and charged me a reasonable fee which I gladly paid. It is been a little over two months since and my system is purring. I will never use PB&J and I take very opportunity to let people know my reasons.

1
★☆☆☆☆

I have to start by saying that my wife and I experienced the worst side of this company almost immediately.

Having puchased this home recently we soon discovered to our dismay that the HVAC system was malfunctioning in the dead of winter and we called PB&J on the recommendation of our plumber.

Their service tech arrived, and spent the next couple of hours walking around the house aiming his high tech temperture gun at the various ceiling registers in his attempt to see if the unit was working.

Making a long story short, this technician was poorly training and did not correct the problem... two days later he was back and spent another two hours fumbleing around and soon decided that we needed a new thermostat (which they overcharged me for even though the old one was not broken). He installed it and in a couple of days he was back and another two hours he decided he needed some assistance so he placed a call to his boss, Jimmy. Together they worked for another hour and said the system would work fine. It didn't so the next day I was on the phone to my realtor who recommended another HVAC Technician. This tech came out and in a short period of time explained that he discoverd a couple of problems. Corrected them and fixed them. He also said that the thermostat was wired wrong and that the unit was overcharged. He cleaned my system and charged me a reasonable fee which I gladly paid. It is been a little over two months since and my system is purring. I will never use PB&J and I take very opportunity to let people know my reasons.

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