Duncan Ace Hardware

★★☆☆☆
  • 925 Red Bank Rd

    Goose Creek, SC 29445

    Map & Directions
  • 843-572-1975

About Duncan Ace Hardware

Hours
Daily, 8am - 6pm

Home & Garden

Home & Garden
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2.0 6
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This is the most horrible place to go to for good customer service. My fiance and I bought a meat grinder at the Ace Hardware on Redbank Road and after we got home to put chicken in it, we noticed it was defective. So we went back to the location with the receipt in hand and the "owner" refused to give our money back. Three days after purchasing. A 100 dollar piece of crap meat grinder. I proceeded to call the owner myself and ask him why he refused to take it back and his response was "because I can not resell it" wow really? You old moth ball smelling douchebag! You are the one that sold us a broken meat grinder and now you can't take it back? Needless to say, I have contacted the BBB filed a complaint and the ACE hardware corporate office. You don't sell customers difective items and refuse to pay them back! Especially considering it said nothing about no returns on the receipt! DO NOT SHOP at this lousy store!!!!

1
★☆☆☆☆

This is the most horrible place to go to for good customer service. My fiance and I bought a meat grinder at the Ace Hardware on Redbank Road and after we got home to put chicken in it, we noticed it was defective. So we went back to the location with the receipt in hand and the "owner" refused to give our money back. Three days after purchasing. A 100 dollar piece of crap meat grinder. I proceeded to call the owner myself and ask him why he refused to take it back and his response was "because I can not resell it" wow really? You old moth ball smelling douchebag! You are the one that sold us a broken meat grinder and now you can't take it back? Needless to say, I have contacted the BBB filed a complaint and the ACE hardware corporate office. You don't sell customers difective items and refuse to pay them back! Especially considering it said nothing about no returns on the receipt! DO NOT SHOP at this lousy store!!!!

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NEVER risk spending more than $2.00 at this Ace Hardware. I was visiting the town for a couple hours to pick up a trailer. The hitch receiver that I had was working, but was not optimal for my trailer and truck combo. So I stopped at Duncan Ace Hardware and purchased a 5" drop trailer receiver and ball to replace the one that was already there. (Receipt # A73568 copy available upon request). Then I discovered an hour later that it was not what I needed. Took it off, put my previous one back on, walked into the store and was refused a refund. Flat out refused. Now, had I drove a few miles to Advance Auto, Lowes, or Home Depot, I would have received a friendly, no questions, no hassles refund. The Ace team was rude and took joy in lecturing me that they do not "lend tools." Do yourself a favor, purchase your goods where they have a customer satisfaction policy and a history of great refunds. These guys have NEITHER. Anyone need a 5" drop receiver? Shop anywhere else, anywhere!

1
★☆☆☆☆

NEVER risk spending more than $2.00 at this Ace Hardware. I was visiting the town for a couple hours to pick up a trailer. The hitch receiver that I had was working, but was not optimal for my trailer and truck combo. So I stopped at Duncan Ace Hardware and purchased a 5" drop trailer receiver and ball to replace the one that was already there. (Receipt # A73568 copy available upon request). Then I discovered an hour later that it was not what I needed. Took it off, put my previous one back on, walked into the store and was refused a refund. Flat out refused. Now, had I drove a few miles to Advance Auto, Lowes, or Home Depot, I would have received a friendly, no questions, no hassles refund. The Ace team was rude and took joy in lecturing me that they do not "lend tools." Do yourself a favor, purchase your goods where they have a customer satisfaction policy and a history of great refunds. These guys have NEITHER. Anyone need a 5" drop receiver? Shop anywhere else, anywhere!

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My first time renting a u-haul from Duncan Ace Hardware and my last. They did not honor my internet quote, and I was hit with enormous charges upon returning the vehicle ON-TIME. I had to contact the national u-haul company in order to get "refunded" the "internet rate" quoted by uhaul.com. Don't rent from them........

1
★☆☆☆☆

My first time renting a u-haul from Duncan Ace Hardware and my last. They did not honor my internet quote, and I was hit with enormous charges upon returning the vehicle ON-TIME. I had to contact the national u-haul company in order to get "refunded" the "internet rate" quoted by uhaul.com. Don't rent from them........

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I have been a customer at Duncan Ace Hardware for 15 years and have always received excellent customer service and never had a problem returning an item I did not need. Lowes cannot come close to providing the customer service at Duncans. This has saved me many hours. Also, I have on several occasions found that Duncan's price was lower than items found at the local Lowes. The store is kept neat and orderly and offers a large variety of products to meet my repair needs.

2
★★★★★

I have been a customer at Duncan Ace Hardware for 15 years and have always received excellent customer service and never had a problem returning an item I did not need. Lowes cannot come close to providing the customer service at Duncans. This has saved me many hours. Also, I have on several occasions found that Duncan's price was lower than items found at the local Lowes. The store is kept neat and orderly and offers a large variety of products to meet my repair needs.

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I really like going here for the hard to find stuff. The people that work there at least know where their stuff is and will take you to it, or help you figure out kinks in my projects. I also like thier selection of outdoor cement figures.

1
★★★☆☆

I really like going here for the hard to find stuff. The people that work there at least know where their stuff is and will take you to it, or help you figure out kinks in my projects. I also like thier selection of outdoor cement figures.

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They do not give your money back for brand new items bought and with reciept in hand. So please make sure if you really have to buy something from them that you are absolutely positive that is what you want. Mr. Hugh Duncan, believes that is the way a business is ran and that he has been in business for the "past 23 years and he will continue to stay in business for the next 23 years." I've seen mom and pop shops come and go. The only real reason he has stayed in business is the simple fact that Goose Creek, SC has not had any competition within its proximity. Now that there is a Lowe's and rumored to have a Home Depot, in Goose Creek, we will see if his company will thrive. I encourage all who read this to take your business to an establishments whom has return policies set in place and in clear view. Not one that can change policies at will. Other establishments that are under same type management is Duncan's Stop and Go gas station/bait and tackle. This has to be my worst customer service issue I have encountered. Also please note that there are other hunting and tackle stores that are interested in expanding to the Charleston area. Everyone has there opinion on this matter, but you know what it does, it forces the smaller shops to have to compete for the business. I believe it would bring a positive change to that market.

0
★☆☆☆☆

They do not give your money back for brand new items bought and with reciept in hand. So please make sure if you really have to buy something from them that you are absolutely positive that is what you want. Mr. Hugh Duncan, believes that is the way a business is ran and that he has been in business for the "past 23 years and he will continue to stay in business for the next 23 years." I've seen mom and pop shops come and go. The only real reason he has stayed in business is the simple fact that Goose Creek, SC has not had any competition within its proximity. Now that there is a Lowe's and rumored to have a Home Depot, in Goose Creek, we will see if his company will thrive. I encourage all who read this to take your business to an establishments whom has return policies set in place and in clear view. Not one that can change policies at will. Other establishments that are under same type management is Duncan's Stop and Go gas station/bait and tackle. This has to be my worst customer service issue I have encountered. Also please note that there are other hunting and tackle stores that are interested in expanding to the Charleston area. Everyone has there opinion on this matter, but you know what it does, it forces the smaller shops to have to compete for the business. I believe it would bring a positive change to that market.

Pros: Location Convenience

Cons: Customer service

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Hardware Store, Hardware, Paint Store, Paint Color Matching, Hand Tools, Power Tools, Grills

 

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