Pep Boys Auto Parts & Service

★☆☆☆☆
  • 2418 Laurens Rd

    Greenville, SC 29607

    Map & Directions
  • 864-676-1365

About Pep Boys Auto Parts & Service

Categories
  • Automotive Repair
  • Car Batteries
  • Tires
  • Oil Changes
  • Towing Companies
Hours
M-Sa 7:30am-8pm, Su 9am-6pm
Emails
  • contactus@pepboys.com
Payment Options
  • American Express
  • Apple Pay
  • Cash
  • Check
  • Diners Club
  • Discover
  • MasterCard
  • Visa
Brands
  • AC Delco
  • Actron
  • AllTrade
  • ArmorAll
  • Autolite
  • Bayco
  • BF Goodrich
  • Black & Decker
  • Black Magic
  • Bosch
  • Castrol
  • Champion
  • Chevron
  • Coleman
  • Continental
  • Cooper
  • CRC
  • Dayco
  • DeWalt
  • Eagle One
  • Fram
  • Goodyear
  • Gumout
  • Gunk
  • Hankook
  • Haynes
  • K&N
  • Kawasaki
  • Lucas
  • Meguiars
  • Michelin
  • Mobil
  • Monroe
  • Mothers
  • NGK
  • OTC
  • Peak
  • Pennzoil
  • Philips
  • Powerbuilt
  • Purolator
  • Quaker State
  • RainX
  • Schumacher
  • Snap-on
  • STP
  • Surf City Garage
  • Turtle Wax
  • Valvoline
  • Walker
Services
  • Alignments
  • Alternators
  • Batteries
  • Brakes
  • Clutch Replacement
  • Engine Repair
  • Exhaust
  • Fluid Exchanges
  • Heating & Cooling
  • Manufacturer’s Scheduled Maintenance
  • Oil Changes
  • Seasonal Prep Packages
  • Starters
  • State Inspections (by location)
  • Steering and Suspension
  • Tires
  • Tune-Ups + FREE Services: Battery Installation
  • Battery Test
  • Windshield Wiper Replacement

Automotive

Automotive
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Brakes & Tire Services
Engine Performance
Oil Changes & Batteries
Shocks & Struts
Alignments

Brake Repair Services

If your brakes squeal or grind, grab causing jerky stops or your warning light flashes it may be time for a free* brake system inspection. Pep Boys offers brake service packages starting as low as $129.99 per front or rear brake service ($99.99 after mail-in rebate).

    Tire Services

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      My car was just off warranty. Needed brake work. Thought I would take advantage of Pep Boys $199 ""COMPLETE BRAKE JOB"" Special. Work was supposed to be done within 24 hours. 72 hours later, it still was not complete. Service manager stated parts not included in the SPECIAL were defective and had to be ordered. (Parts not included in the word COMPLETE.) Told him Pep Boys had my car all apart, I wanted the bottom line price was going to be. He said ""Pep Boys NEVER does that! "" (I am helpless at this point and they knew it.) I asked when my car would be finished. 6 HOURS, I was told. Car was NOT ready in 6 hours. Pep Boys mgr. claimed they had a 3 hour power outage and everything got delayed. I walked around to the parts counter. Asked the Parts Manager, ""You having a rough day?"" He said,""Not particularly."" I said, ""Do you have a large UPS so you were able to use your computers/phones during the blackout today?"" He asked, ""WHAT BLACKOUT???"" \n\nI was blistered. My car was ""finished"" in an hour. = $600!!! Brakes squeaked like hell. Took it back. Mechanics ""made adjustments."" Still squeaked. Took it back. Put it up on the rack. Service manager said ""That's as good as ANYBODY ANYWHERE can make it. "" I told him the car NEVER squeaked like that before! ""We are finished!!! Pep Boys manager said"" I took it to another repair shop. They did some grinding and tweaking. Squeaked less, but still UNACCEPTABLE. Took car to the dealer. They redid the entire job. $500... Their findings: Pep Boys used ""soft,"" cheap Korean brake rotors and Chinese brake pads. Also, the ""anti-squeak compound"" which is supposed to be used on EVERY brake pad WAS NOT USED at all. I carried a trunk full of worthless Pep Boys parts back to Pep Boys. Service manager refused to come to my car. Said if I was displeased with the work, I should have done more to let them know about it... Hard to believe, but it's EXACTLY what he said.

      0
      ★☆☆☆☆

      My car was just off warranty. Needed brake work. Thought I would take advantage of Pep Boys $199 ""COMPLETE BRAKE JOB"" Special. Work was supposed to be done within 24 hours. 72 hours later, it still was not complete. Service manager stated parts not included in the SPECIAL were defective and had to be ordered. (Parts not included in the word COMPLETE.) Told him Pep Boys had my car all apart, I wanted the bottom line price was going to be. He said ""Pep Boys NEVER does that! "" (I am helpless at this point and they knew it.) I asked when my car would be finished. 6 HOURS, I was told. Car was NOT ready in 6 hours. Pep Boys mgr. claimed they had a 3 hour power outage and everything got delayed. I walked around to the parts counter. Asked the Parts Manager, ""You having a rough day?"" He said,""Not particularly."" I said, ""Do you have a large UPS so you were able to use your computers/phones during the blackout today?"" He asked, ""WHAT BLACKOUT???"" \n\nI was blistered. My car was ""finished"" in an hour. = $600!!! Brakes squeaked like hell. Took it back. Mechanics ""made adjustments."" Still squeaked. Took it back. Put it up on the rack. Service manager said ""That's as good as ANYBODY ANYWHERE can make it. "" I told him the car NEVER squeaked like that before! ""We are finished!!! Pep Boys manager said"" I took it to another repair shop. They did some grinding and tweaking. Squeaked less, but still UNACCEPTABLE. Took car to the dealer. They redid the entire job. $500... Their findings: Pep Boys used ""soft,"" cheap Korean brake rotors and Chinese brake pads. Also, the ""anti-squeak compound"" which is supposed to be used on EVERY brake pad WAS NOT USED at all. I carried a trunk full of worthless Pep Boys parts back to Pep Boys. Service manager refused to come to my car. Said if I was displeased with the work, I should have done more to let them know about it... Hard to believe, but it's EXACTLY what he said.

      Pros: They spend lots of money advertising to lure in customers

      Cons: Lousy workmaship. Arrogant mechanics. Apathetic managers.

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