Appliance Doctor

★☆☆☆☆
  • 199A Farmington Rd Ste 1

    Summerville, SC 29483

    Map & Directions
  • 843-873-3316

About Appliance Doctor

Categories
  • Appliance Repair
  • Major Appliance Repair

Home & Garden

Home & Garden
More choices in Summerville:
Resultset_next

Bill's Heating & Cooling Inc

700 NW Congress St Summerville, GA

Resultset_next

Junkins Appliance Svc

6885 Trion Hwy La Fayette, GA

1.0 2
Hi! Sign in to let us know how Appliance Doctor was?
Write a Review
.

We found the Appliance Doctor on a manufacturers list of authorized dealers. What bad luck that I called them.

They scheduled service 3 days out and I took time off to be home for the service tech. I had asked for and they told me they would call 30 minutes prior to his arrival. When he didn't arrive ... I called mid afternoon and was told "they couldn't find him" No one called me back and no one showed up. I called and left a message and didn't hear back the next day. So I called once again and was told the Tech had a problem and re-scheduled for the next week. Once again I was told they would call. Once again they didn't. After taking another day off for service for my washing machine ... I called and asked where the tech was? He finally called and left a message that he couldn't find our home and ... sorry but he moved on to another service call across town and wouldn't make it. But I could call Monday and make another appointment :(

After contacting the manufacturer by phone and complaining ... they gave me the name of another dealer, and I called them with a totally different result. Unlike the Appliance Doctor, they were knowledgeable, polite, prompt and helpful.

I can't emphasize this enough. Please don't call this company for service. On a scale of 1 to 10 ... I'd give them a zero. I can't imagine this company will remain in business long in the Charleston market. My family ended up going for 3 weeks without a washer, and my washer is the highest end product available on the market. The fix was a simple replacement of a part. I wasted time and money on a company that didn't show up and didn't care.

This Appliance Doctor is "Bad Medicine" Beware!

1
★☆☆☆☆

We found the Appliance Doctor on a manufacturers list of authorized dealers. What bad luck that I called them.

They scheduled service 3 days out and I took time off to be home for the service tech. I had asked for and they told me they would call 30 minutes prior to his arrival. When he didn't arrive ... I called mid afternoon and was told "they couldn't find him" No one called me back and no one showed up. I called and left a message and didn't hear back the next day. So I called once again and was told the Tech had a problem and re-scheduled for the next week. Once again I was told they would call. Once again they didn't. After taking another day off for service for my washing machine ... I called and asked where the tech was? He finally called and left a message that he couldn't find our home and ... sorry but he moved on to another service call across town and wouldn't make it. But I could call Monday and make another appointment :(

After contacting the manufacturer by phone and complaining ... they gave me the name of another dealer, and I called them with a totally different result. Unlike the Appliance Doctor, they were knowledgeable, polite, prompt and helpful.

I can't emphasize this enough. Please don't call this company for service. On a scale of 1 to 10 ... I'd give them a zero. I can't imagine this company will remain in business long in the Charleston market. My family ended up going for 3 weeks without a washer, and my washer is the highest end product available on the market. The fix was a simple replacement of a part. I wasted time and money on a company that didn't show up and didn't care.

This Appliance Doctor is "Bad Medicine" Beware!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This company did not show up for their appt. time with me. They did not call to tell me they would not be coming. On my second phone call to them, after waiting for two hours, they said they would not be able to make it and did not offer for another service tech to come. They wanted to reschedule me for the next day (and have me take off work yet again). I rescheduled with A&E Appliance and they fixed my microwave.

This company is not reliable and should not expect their customers to keep appts. or reschedule appts. because they do not show up at the time they give customers for appts. I would not suggest this company for repair work.

1
★☆☆☆☆

This company did not show up for their appt. time with me. They did not call to tell me they would not be coming. On my second phone call to them, after waiting for two hours, they said they would not be able to make it and did not offer for another service tech to come. They wanted to reschedule me for the next day (and have me take off work yet again). I rescheduled with A&E Appliance and they fixed my microwave.

This company is not reliable and should not expect their customers to keep appts. or reschedule appts. because they do not show up at the time they give customers for appts. I would not suggest this company for repair work.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

Wait, you're the expert.

If you've been to or used Appliance Doctor, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review