Best Buy

★★☆☆☆
  • 7612 Rivers Ave

    North Charleston, SC 29406

    Map & Directions
  • 843-553-9299

About Best Buy

Categories
  • Consumer Electronics Stores
  • Computer Hardware
  • Camera Stores
  • Household Appliances
  • Telephone Service
Hours
M-Sa 10am-9pm, Su 11am-8pm

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Specialty Shops and Services
Best Buy Categories
Magnolia Design Center Products
Magnolia Home Theater Products
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    1.5 4
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    .

    I don't want to gripe, yet bad experience one after another cannot be ignored. My most notable involves a laptop purchase and return. This Best Buy experience happened during the tax-free weekend for school supplies that includes related electronics.

    I went shopping for a Macbook Air at the local Apple Store which is located in Downtown Charleston. Unfortunately, I could not locate the Apple Store since it is found in a heavily traffic congested part of King Street. Actually, I drove circling the block that I thought Apple was located quite a few times, and since I never actually been there in-person finally gave up.

    My last resort was Best Buy. For this special tax-free weekend, Best Buy had a special station for customers wanting to purchase computers and laptops. I promptly was stopped from making my way to the Apple section, and the Best Buy employee told me to take a number to wait in-line. The employee explained that this was the most efficient way to shop for a laptop since everyone would be busy helping other customers.

    I looked around the computer section and saw a couple of employees just chatting with each other. Realizing, I fell into a trap slowly I tried to get away. But the employee insisted that I wait and look over the Geek Squad products. Finally, I was escorted to the Apple section of the store where I picked out the computer from the displays that I wanted to purchase. This employee went to the back of the store to retrieve the product.

    Out of a different section of the store, two other employees wandered over. And they ask questions after question. Obviously yet clumsy, they were trying to sell more "Geek Squad products. As they were giving their sales pitches, I just kept thinking exactly what everyone infamously thinks who walks into Best Buy, "I can't believe I had to go to Best Buy to get this!"

    Finally, my product emerged, and I was escorted to the cashier. Where before paying had to endure another sales pitch about "Geek Squad" products and extended warranties.

    The worst part is that I decided to return the unopened Macbook Air. The customer service desk had to call a manager to process the return. And I don't know if this was part of a sales strategy in order to push their accounting ledgers, but they completely acted as if they had no idea how to process a return. After making a scene, they switched registers to the back of the customer service station.

    After a two-week ordeal to find out what happened to my refund, which I posted on Best Buy's forums:http://forums.bestbuy.com/t5/Best-Buy-Geek-Squad-Policies/Returned-Item-Refund-to-Debit-Card-PLEASE-HELP/m-p/562598#M75978

    Shockingly, I discovered that in-store they did not process my return. I had to go all the way to the corporate level to file a dispute. And speak to an employee whose only job is connecting customers who cannot resolve their dispute in-store with management. Here is a message from a BBY connection employee :

    "Okay, so I just spoke with Derek, one of the store managers about your situation. Together we pulled up your receipt, and here's what happened: the original sale never went through due to a register re-boot. Therefore, you were never charged for the Macbook Air purchase and thus, would not receive a refund back to your account. With that being said, during your conversations with your bank, did you ever notice or ask if you have any record of this sale on your bank account? I'm just asking because if you have documentation that you could send me, then I can surely continue to work with the store to get this resolved for you. I'm very, very sorry for any inconvenience this has caused you. Let me know if you have any questions or comments."

    Who would not realize a $1,000+ transaction on their own account!?

    Really, I don't want Best Buy to fail. Although, they definitely lost me as a customer. Their retail location is huge, they employee 1000s around the globe, and what would replace their enormous brick-mortar location? But, what really can be done to stop Best Buy from failing? When Best Buy does not care about their customers

    These are my experiences and opinions. I do encourage you continue shopping there. And try, really try, not to lose your temper.

    1
    ★☆☆☆☆

    I don't want to gripe, yet bad experience one after another cannot be ignored. My most notable involves a laptop purchase and return. This Best Buy experience happened during the tax-free weekend for school supplies that includes related electronics.

    I went shopping for a Macbook Air at the local Apple Store which is located in Downtown Charleston. Unfortunately, I could not locate the Apple Store since it is found in a heavily traffic congested part of King Street. Actually, I drove circling the block that I thought Apple was located quite a few times, and since I never actually been there in-person finally gave up.

    My last resort was Best Buy. For this special tax-free weekend, Best Buy had a special station for customers wanting to purchase computers and laptops. I promptly was stopped from making my way to the Apple section, and the Best Buy employee told me to take a number to wait in-line. The employee explained that this was the most efficient way to shop for a laptop since everyone would be busy helping other customers.

    I looked around the computer section and saw a couple of employees just chatting with each other. Realizing, I fell into a trap slowly I tried to get away. But the employee insisted that I wait and look over the Geek Squad products. Finally, I was escorted to the Apple section of the store where I picked out the computer from the displays that I wanted to purchase. This employee went to the back of the store to retrieve the product.

    Out of a different section of the store, two other employees wandered over. And they ask questions after question. Obviously yet clumsy, they were trying to sell more "Geek Squad products. As they were giving their sales pitches, I just kept thinking exactly what everyone infamously thinks who walks into Best Buy, "I can't believe I had to go to Best Buy to get this!"

    Finally, my product emerged, and I was escorted to the cashier. Where before paying had to endure another sales pitch about "Geek Squad" products and extended warranties.

    The worst part is that I decided to return the unopened Macbook Air. The customer service desk had to call a manager to process the return. And I don't know if this was part of a sales strategy in order to push their accounting ledgers, but they completely acted as if they had no idea how to process a return. After making a scene, they switched registers to the back of the customer service station.

    After a two-week ordeal to find out what happened to my refund, which I posted on Best Buy's forums:http://forums.bestbuy.com/t5/Best-Buy-Geek-Squad-Policies/Returned-Item-Refund-to-Debit-Card-PLEASE-HELP/m-p/562598#M75978

    Shockingly, I discovered that in-store they did not process my return. I had to go all the way to the corporate level to file a dispute. And speak to an employee whose only job is connecting customers who cannot resolve their dispute in-store with management. Here is a message from a BBY connection employee :

    "Okay, so I just spoke with Derek, one of the store managers about your situation. Together we pulled up your receipt, and here's what happened: the original sale never went through due to a register re-boot. Therefore, you were never charged for the Macbook Air purchase and thus, would not receive a refund back to your account. With that being said, during your conversations with your bank, did you ever notice or ask if you have any record of this sale on your bank account? I'm just asking because if you have documentation that you could send me, then I can surely continue to work with the store to get this resolved for you. I'm very, very sorry for any inconvenience this has caused you. Let me know if you have any questions or comments."

    Who would not realize a $1,000+ transaction on their own account!?

    Really, I don't want Best Buy to fail. Although, they definitely lost me as a customer. Their retail location is huge, they employee 1000s around the globe, and what would replace their enormous brick-mortar location? But, what really can be done to stop Best Buy from failing? When Best Buy does not care about their customers

    These are my experiences and opinions. I do encourage you continue shopping there. And try, really try, not to lose your temper.

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    .

    be very careful when you make a purchase from best buy that if you need to return a product that you do so within 30 days. I was sold $79 speaker brackets that were not needed since the speakers they sold me came with brackets. I tried to return the brackets after 30 days was up and they refused to take them no matter how much I asked. They were inflexible and didn't care that their sales person sold me something that I didn't need in the first place. On top of this, I went to purchase a DVD player after them not taking my return and the sales clerk was such a smart ellick that I walked away from the sale. Brandon Kelley the manager of this store needs to get that place together if economic times are as tough as they say. If you are getting to get bad service, might as well shop online and get it for cheaper.

    0
    ★☆☆☆☆

    be very careful when you make a purchase from best buy that if you need to return a product that you do so within 30 days. I was sold $79 speaker brackets that were not needed since the speakers they sold me came with brackets. I tried to return the brackets after 30 days was up and they refused to take them no matter how much I asked. They were inflexible and didn't care that their sales person sold me something that I didn't need in the first place. On top of this, I went to purchase a DVD player after them not taking my return and the sales clerk was such a smart ellick that I walked away from the sale. Brandon Kelley the manager of this store needs to get that place together if economic times are as tough as they say. If you are getting to get bad service, might as well shop online and get it for cheaper.

    Pros: you can see products on the shelf

    Cons: bad service

    .

    I have gone to Best Buy several times. When I needed a refrigerator ("you need it today?" me: "well, yes, with seven kids I do") it was going to be a wait for it to be delivered from Atlanta. In fact, every time we've gone there for something it seems they don't have it in stock. And their customer service is sorely lacking.

    2
    ★★☆☆☆

    I have gone to Best Buy several times. When I needed a refrigerator ("you need it today?" me: "well, yes, with seven kids I do") it was going to be a wait for it to be delivered from Atlanta. In fact, every time we've gone there for something it seems they don't have it in stock. And their customer service is sorely lacking.

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    .

    Best Buy is an average store. Their prices are normal for the products they sell. Service in the store isn't great. Sometimes you have to stand around a long time before you can talk to a salesperson. The extended warranty techinal service you pay extra for is terrible. They really can't answer your questions and their accents are very hard to understand. When they send your computer out for service, you have a long wait to get it back.

    2
    ★★☆☆☆

    Best Buy is an average store. Their prices are normal for the products they sell. Service in the store isn't great. Sometimes you have to stand around a long time before you can talk to a salesperson. The extended warranty techinal service you pay extra for is terrible. They really can't answer your questions and their accents are very hard to understand. When they send your computer out for service, you have a long wait to get it back.

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