Boyd Tire & Appliance

★★☆☆☆
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2.0 2
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I have had my rider mower in for service THREE TIMES and it still does not WORK. The service is the one of the worst that I have ever had. They do not seem to know what their doing or for that matter CARE. I keep telling them it is not the battery and that it is the starter or some other part that makes the mower turn over. Their excuse is that they only have one person who does their service. I am sorry but that just not cut the mustard, if that is the case then hire more people or find someone that knows what they are doing. Just because they have been around for 60 years does not give the right to take their customers for granted. I am going to make sure that everybody I know that has a lawn mower, which is everyone, that be sure and NOT take anything with a engine to Boyd's, that is unless they want to wait three weeks and it still does NOT WORK. The only reason that I bought my mower there was because they said they service everything they sell and stand behind it, they just didn't tell me how far they stand behind. When I asked the person who returned my mower what it was they did, he said I don't know, if that is the case then they should provide a list of things that were done for him to give to the customer, that's CALLED GOOD SERVICE. They don't seem to communicate very well with each other or the customer. I know that I am only person that will NOT be going back there, so it will not hurt their business in anyway, but please believe me if they keep this kind of shoddy work and relationship with their customers they will not be around for another 60 years. NEVER AGAIN.

1
★☆☆☆☆

I have had my rider mower in for service THREE TIMES and it still does not WORK. The service is the one of the worst that I have ever had. They do not seem to know what their doing or for that matter CARE. I keep telling them it is not the battery and that it is the starter or some other part that makes the mower turn over. Their excuse is that they only have one person who does their service. I am sorry but that just not cut the mustard, if that is the case then hire more people or find someone that knows what they are doing. Just because they have been around for 60 years does not give the right to take their customers for granted. I am going to make sure that everybody I know that has a lawn mower, which is everyone, that be sure and NOT take anything with a engine to Boyd's, that is unless they want to wait three weeks and it still does NOT WORK. The only reason that I bought my mower there was because they said they service everything they sell and stand behind it, they just didn't tell me how far they stand behind. When I asked the person who returned my mower what it was they did, he said I don't know, if that is the case then they should provide a list of things that were done for him to give to the customer, that's CALLED GOOD SERVICE. They don't seem to communicate very well with each other or the customer. I know that I am only person that will NOT be going back there, so it will not hurt their business in anyway, but please believe me if they keep this kind of shoddy work and relationship with their customers they will not be around for another 60 years. NEVER AGAIN.

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I brought some tires from them. The young gentleman were very helpful and friendly. He explain the different brands and types of tires. Good customer service.

3
★★★☆☆

I brought some tires from them. The young gentleman were very helpful and friendly. He explain the different brands and types of tires. Good customer service.

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