Griffin Pools & Spas

★★☆☆☆

About Griffin Pools & Spas

Hours
Tue - Sat, 9am - 6pm; Sun, 1:30pm - 5pm; Mon, closed

Religion

Religion
More choices in Columbia:
Resultset_next

Strickland Robert E

302 N Main St Columbia, AL

Resultset_next

Brady Ministries

2602 County Road 63 Columbia, AL

2.0 4
Hi! Sign in to let us know how Griffin Pools & Spas was?
Write a Review
.

I went in on a thursday evening to inquire some information on a pool and to my amazment they were extremly pleasant, offered to come out and look at my yard and also seemed to be in touch with the ever slowing economy. The young lady i spoke with was even nice enough to stay past closing to speak with me. I have called her a few times and she still maintains a pleasent attitude never sounding as if i am a bother, and i have actually tried to be. If I do decide to have a pool installed they definately have my business, no questions asked.

2
★★★★★

I went in on a thursday evening to inquire some information on a pool and to my amazment they were extremly pleasant, offered to come out and look at my yard and also seemed to be in touch with the ever slowing economy. The young lady i spoke with was even nice enough to stay past closing to speak with me. I have called her a few times and she still maintains a pleasent attitude never sounding as if i am a bother, and i have actually tried to be. If I do decide to have a pool installed they definately have my business, no questions asked.

Pros: Extended Hours, Open on weekend, Very Knowledgeable

Cons: Stays Busy

.

We bought a pool form Griffin on 6/19/08 and it was finally installed on 7/09/08. On 7/10/08 we noticed water at the edge of our pool and contacted Griffin. They said they would have someone contact us the next day. After repeated visits to the Atlas Rd. store were we purchased the pool, my husband became angry and asked me to deal with it. After at least 30 calls between myself and the store manager we still have a leaking pool. We have had no use ot the pool all summer as we were afraid to swim in it lest we make the problem worse. As of today 8/28/08 we still have no use of the pool and no one from the company seems to care. Oh did I mention we paid cash for the pool to save finance charges. Guess they figure they have their money so no customer service for us.

0
★☆☆☆☆

We bought a pool form Griffin on 6/19/08 and it was finally installed on 7/09/08. On 7/10/08 we noticed water at the edge of our pool and contacted Griffin. They said they would have someone contact us the next day. After repeated visits to the Atlas Rd. store were we purchased the pool, my husband became angry and asked me to deal with it. After at least 30 calls between myself and the store manager we still have a leaking pool. We have had no use ot the pool all summer as we were afraid to swim in it lest we make the problem worse. As of today 8/28/08 we still have no use of the pool and no one from the company seems to care. Oh did I mention we paid cash for the pool to save finance charges. Guess they figure they have their money so no customer service for us.

Pros: None

Cons: Installation and customer service

.

We purchased a pool from Griffin Pools last summer, within 4 months we had a slit in our liner due to poor installation. Not only do they not back their warranty but the service department and installation crew were very rude. I hope others will think twice before dealing with this company.

1
★☆☆☆☆

We purchased a pool from Griffin Pools last summer, within 4 months we had a slit in our liner due to poor installation. Not only do they not back their warranty but the service department and installation crew were very rude. I hope others will think twice before dealing with this company.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

"Their customer service motto is that if we can't have a satisfied customer, we would rather not have that customer at all! I think this says it all, because there is no attempt by the employees to provide service. After going to Griffen for my pool supplies for many years, I went to the store on Two Notch Rd to get a replacement door for my pool skimmer on May 15th. Now 6 weeks and multiple visits later, they still can't tell me if and when it will ever be in. The clerk at the store can only tell me she has ordered it. When I ask when it will be in, she can't seem to call whoever orders the parts and to get an expected delivery. She said she would have the store manager take care of it two weeks ago. I'm still waiting. After many years of experience running businesses, this is a good example of management and/or ownership that is non existant or simply have lost touch with their customers."

0
★☆☆☆☆

"Their customer service motto is that if we can't have a satisfied customer, we would rather not have that customer at all! I think this says it all, because there is no attempt by the employees to provide service. After going to Griffen for my pool supplies for many years, I went to the store on Two Notch Rd to get a replacement door for my pool skimmer on May 15th. Now 6 weeks and multiple visits later, they still can't tell me if and when it will ever be in. The clerk at the store can only tell me she has ordered it. When I ask when it will be in, she can't seem to call whoever orders the parts and to get an expected delivery. She said she would have the store manager take care of it two weeks ago. I'm still waiting. After many years of experience running businesses, this is a good example of management and/or ownership that is non existant or simply have lost touch with their customers."

Pros: Convenent Locations

Cons: Lots of convenient locations are useless if customer service doesn't matter/employees don't care

 

Wait, you're the expert.

If you've been to or used Griffin Pools & Spas, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review