Barnes Used Cars

★★★★☆
  • 838 Edgefield Rd

    Belvedere, SC 29841

    Map & Directions
  • 803-278-3345

About Barnes Used Cars

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Automotive

Automotive
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Let the buyer beware is an understatement!! That's all I will say due to lawsuit pending.

1
★☆☆☆☆

Let the buyer beware is an understatement!! That's all I will say due to lawsuit pending.

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Business Response:

So sorry this customer is unhappy. He continued to fail on his obligations as was outlined in his signed contract. We tried to work with him many different times with no avail.
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I am so thankful for the nice folks at Barnes Used Cars. They really worked with me and helped me every step of the way. They were all very nice and took the time to answer all my questions. I have had no problems with my car at all what so ever and I will be back to purchase my next one from them!

5
★★★★★

I am so thankful for the nice folks at Barnes Used Cars. They really worked with me and helped me every step of the way. They were all very nice and took the time to answer all my questions. I have had no problems with my car at all what so ever and I will be back to purchase my next one from them!

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My husband and I went to Barnes Used Cars after looking at many other buy here pay here car lots. Our budget was very tight, but we were will to give them just a lil more money 4 a down payment, that was no problem 4 us. We saw a 2001 Ford Expedition greenish like color. The inside was very clean, the body of the car was awsome as well. So far so good! My husband called his insurance company 2 give them heads up that it may b a possibility, we were going 2 purchase that vehicle. When we got ready 2 do the test drive, the car took off fine, but when my husband was ready 2 get down on it 2 c what it could do, the car started skipping jumpy like. He immediately called his insurance company back & told them 2 cancel the add on. Barnes told us they would fix the problem the next morning, but when my husband called 2 c have they fixed it, they had done nothing 2 the car. They were willing 2 c if they could knock some money off of our down payment, but we would have 2 use the rest of that money 2 get it fixed ourselves. Who want 2 purchase a car that has to be worked on as soon as we got it. That's bad business. If my husband didn't know any better we would have been sold a lemon. I told my husband to call them back & tell them, there is no need 4 them 2 do anything 2 the vehicle, b/c we don't want it. Once my husband told them about the bad reports we read online about them, the sales man told him, that was not his department, all he do is sell the cars, then he hung up on my husband. Bad business right? Do not purchase a car from Barnes, unless ur willing 2 spend money on a down payment, then have 2 take it 2 a mechanic later on 2 have it fixed.

2
★★☆☆☆

My husband and I went to Barnes Used Cars after looking at many other buy here pay here car lots. Our budget was very tight, but we were will to give them just a lil more money 4 a down payment, that was no problem 4 us. We saw a 2001 Ford Expedition greenish like color. The inside was very clean, the body of the car was awsome as well. So far so good! My husband called his insurance company 2 give them heads up that it may b a possibility, we were going 2 purchase that vehicle. When we got ready 2 do the test drive, the car took off fine, but when my husband was ready 2 get down on it 2 c what it could do, the car started skipping jumpy like. He immediately called his insurance company back & told them 2 cancel the add on. Barnes told us they would fix the problem the next morning, but when my husband called 2 c have they fixed it, they had done nothing 2 the car. They were willing 2 c if they could knock some money off of our down payment, but we would have 2 use the rest of that money 2 get it fixed ourselves. Who want 2 purchase a car that has to be worked on as soon as we got it. That's bad business. If my husband didn't know any better we would have been sold a lemon. I told my husband to call them back & tell them, there is no need 4 them 2 do anything 2 the vehicle, b/c we don't want it. Once my husband told them about the bad reports we read online about them, the sales man told him, that was not his department, all he do is sell the cars, then he hung up on my husband. Bad business right? Do not purchase a car from Barnes, unless ur willing 2 spend money on a down payment, then have 2 take it 2 a mechanic later on 2 have it fixed.

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Business Response:

To respond to the ridiculous statement, when this customer told us about the problems they experienced we called a mechanic in town that we like to use. Unfortunately he was unable to take the vehicle at that time. As soon as he called us and said he could take it we took it to him. He replaced 2 coil packs on the vehicle which corrected the problem and the vehicle sold the same day. As far as our salesman hanging up on them, do you really think we would choose to lose a sale that way? And about the bad reports online. If you read the negative responses, they are all from customers that chose to be repossessed, via payments, ins. and others. Out of the hundreds of customers we have its the few bad ones that like to complain. As stated in our message to customers, they are all welcome to test drive any vehicle and also take it a mechanic of their choice prior to purchasing.
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I have purchased several vehicles from Barnes Used Cars and have been very pleased with each of them. The customer service has always been really good and all the staff is very helpful and nice. I will purchase my next vehicle from them!

5
★★★★★

I have purchased several vehicles from Barnes Used Cars and have been very pleased with each of them. The customer service has always been really good and all the staff is very helpful and nice. I will purchase my next vehicle from them!

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Business Response:

Thank you Amy! We look forward to working with you again!
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My son purchased Excursion from Barnes.A few weeks later he lost his job and was out of .work for over a year . They worked with him at every turn .He was often late but, they worked with him in every way .He kept his word to them and they to him .
As far as the truck it has now been a year and half and we have had to have the breaks replaced . He has kept oil changed on reg basis and KNOCK ON WOOD we have no major repairs .
I as a dad would like to thank them for their help with him and now that he went through school and has a great job , maybe he may not not have to ask to again .But if he does I am sure they are there for him.
Thanks to all there !!!!

5
★★★★★

My son purchased Excursion from Barnes.A few weeks later he lost his job and was out of .work for over a year . They worked with him at every turn .He was often late but, they worked with him in every way .He kept his word to them and they to him .
As far as the truck it has now been a year and half and we have had to have the breaks replaced . He has kept oil changed on reg basis and KNOCK ON WOOD we have no major repairs .
I as a dad would like to thank them for their help with him and now that he went through school and has a great job , maybe he may not not have to ask to again .But if he does I am sure they are there for him.
Thanks to all there !!!!

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Business Response:

Thank you Ron! Glad to see your comments!
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I bought a 1999 Ford Explorer from Barnes and couldnt be happier. I have to admit that I never took it to a mechanic to look it over. But I bought it about 3-4 years ago and it is still running strong. Even after being side swiped by a trailer towed by another vehicle. The staff is very friendly and will help you any way they can...

5
★★★★★

I bought a 1999 Ford Explorer from Barnes and couldnt be happier. I have to admit that I never took it to a mechanic to look it over. But I bought it about 3-4 years ago and it is still running strong. Even after being side swiped by a trailer towed by another vehicle. The staff is very friendly and will help you any way they can...

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Business Response:

Thanks Mark! Glad you are happy!
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I have purchased several vehicles from Barnes over the years. Every vehicle has been great! The people at Barnes are always nice and they DO work with you when you are going to be late. They just do not like repeat offenders! There isn't any company that will!! I am very impressed with Barnes and plan to continue doing business with them for many years to come!!

4
★★★★☆

I have purchased several vehicles from Barnes over the years. Every vehicle has been great! The people at Barnes are always nice and they DO work with you when you are going to be late. They just do not like repeat offenders! There isn't any company that will!! I am very impressed with Barnes and plan to continue doing business with them for many years to come!!

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Business Response:

Thank you Rebecca! We look forward to seeing you again!
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As with many crooked dealers this guy will know that his cars are messed up but still sells them as long as they start. Very poor customer service. The cars look nice but nearly half of them have some type of expensive mechanical problem. I personally know of 5 people who have returned their cars to him, all for the same reason. the transmissons give out after a couple of days/weeks.
He may have a large lot of cars to choose from, But Barnes is about Quanity over Quality anyday.

in case anyone hasn't noticed, there were 13 original reviews with a 3 out of 5 star rating. http://maps.google.com/maps/place?um=1&ie=UTF-8&q=barnes+used+cars+of+the+csra&fb=1&gl=us&hq=barnes+used+cars+of+the+csra&hnear=Aiken,+SC&cid=2947109128456723669&dtab=2&ei=IPi7TceGFcq2tgf-sbTUBQ&sa=X&oi=local_result&ct=result&resnum=4&ved=0CGsQqgUwAw

all but 7 have been deleted. leaving them with a 4 star rating. In fact, there is a bad review at that above link that was deleted from here. Just like Barnes. He loves to hear the praise but doesn't wanna hear anything bad about his cars or business.

2
★★☆☆☆

As with many crooked dealers this guy will know that his cars are messed up but still sells them as long as they start. Very poor customer service. The cars look nice but nearly half of them have some type of expensive mechanical problem. I personally know of 5 people who have returned their cars to him, all for the same reason. the transmissons give out after a couple of days/weeks.
He may have a large lot of cars to choose from, But Barnes is about Quanity over Quality anyday.

in case anyone hasn't noticed, there were 13 original reviews with a 3 out of 5 star rating. http://maps.google.com/maps/place?um=1&ie=UTF-8&q=barnes+used+cars+of+the+csra&fb=1&gl=us&hq=barnes+used+cars+of+the+csra&hnear=Aiken,+SC&cid=2947109128456723669&dtab=2&ei=IPi7TceGFcq2tgf-sbTUBQ&sa=X&oi=local_result&ct=result&resnum=4&ved=0CGsQqgUwAw

all but 7 have been deleted. leaving them with a 4 star rating. In fact, there is a bad review at that above link that was deleted from here. Just like Barnes. He loves to hear the praise but doesn't wanna hear anything bad about his cars or business.

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0 out of 1 people found this review helpful.

Business Response:

sorry you feel that way After a little research, it is believed the person who wrote this comment (but didn't but a full name) had an account with us. It seems he purchased a vehicle from us, as is, with the opportunity to take it to a mechanic to be checked out. He had no complaints for several months. The transmission went out on his vehicle, and we made arrangements that were agreed to by the customer to have the vehicle repaired. Eventually the vehicle was repossessed due to non-payment on his account. So I'm sure after being repossessed he was not a happy person. As far as the other five customers are concerned, we haven't had anyone else return a vehicle to us. Also, our staff is very friendly, relaxed and curteous. We have never had a single complaint about our customer service.

Message from Barnes Used Cars

We are a friendly, relaxed car dealership that can help find the right vehicle for you. We have been in business since 1993. Our customers are welcome to test drive our vehicles and also to take them to a mechanic to be checked out prior to purchasing. Check out our website at

www.barnesusedcarsofthecsra.com

 

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