Gerald's Tire

★★★☆☆
  • 1 Magnolia Rd

    Charleston, SC 29407

    Map & Directions
  • 843-566-1910

About Gerald's Tire

Hours
Mon, Tue, 7:30am - 6pm; Wed, 7:30am - 5:30pm; Thu, Fri, 7:30am - 5pm; Sat, 8am - 4pm

Automotive

Automotive
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My family has been going to Gerald's for years, and have never had a negative experience. Mechanics and auto shops are notorious for over charging, but not this place. The staff at Gerald's seems to get that the CUSTOMER COMES FIRST and treat people like family. Sometimes a repair can be expensive, but that's how cars can be - I think previous reviewers expect to get something for nothing, honestly. Gerald's always quotes us the cheapest out of everyone in town - we've stopped getting price quotes at this point because we know that Gerald's will be the best price anyway!

5
★★★★★

My family has been going to Gerald's for years, and have never had a negative experience. Mechanics and auto shops are notorious for over charging, but not this place. The staff at Gerald's seems to get that the CUSTOMER COMES FIRST and treat people like family. Sometimes a repair can be expensive, but that's how cars can be - I think previous reviewers expect to get something for nothing, honestly. Gerald's always quotes us the cheapest out of everyone in town - we've stopped getting price quotes at this point because we know that Gerald's will be the best price anyway!

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Dont GO to Geralds... They will rip you off and tell you that you need parts that your car does not require. it is NOT a good day at Geralds... The commercial is false advertisement.

1
★☆☆☆☆

Dont GO to Geralds... They will rip you off and tell you that you need parts that your car does not require. it is NOT a good day at Geralds... The commercial is false advertisement.

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I paid $380 for 2 specialty low profile tires from Geralds for one flat that needed to be replaced, and the other for a spare. Recently the same tire they replaced blew out and when I went to retrieve the spare from the spare compartment in my trunk, it wasn't there. They had never even put it in the trunk! I immediately called asking where my spare was, and they said since the tire had been there for more than 2 weeks that it was gone. Gone? Where? They said there was no way that I could prove I never received the second tire. So basically I screwed me several times. Now I have a flat tire, am out $140, and have to wait four days while ordering another tire NOT from Geralds. I think I will stick with BMW where they actually give good service and don't base it on trust.

1
★☆☆☆☆

I paid $380 for 2 specialty low profile tires from Geralds for one flat that needed to be replaced, and the other for a spare. Recently the same tire they replaced blew out and when I went to retrieve the spare from the spare compartment in my trunk, it wasn't there. They had never even put it in the trunk! I immediately called asking where my spare was, and they said since the tire had been there for more than 2 weeks that it was gone. Gone? Where? They said there was no way that I could prove I never received the second tire. So basically I screwed me several times. Now I have a flat tire, am out $140, and have to wait four days while ordering another tire NOT from Geralds. I think I will stick with BMW where they actually give good service and don't base it on trust.

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0 out of 1 people found this review helpful.

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My new $695.20 Michelins started to shimmy 2 months after I bought them at Gerald's. The shaking got worse in the steering wheel so I took my Nissan Frontier back to them just 4 months after buying the new tires. They balanced the front tires and charged me $16 more. I was surprised after hearing all the commercials about how they want to keep your business. I guess now they just want to keep your money.

1
★☆☆☆☆

My new $695.20 Michelins started to shimmy 2 months after I bought them at Gerald's. The shaking got worse in the steering wheel so I took my Nissan Frontier back to them just 4 months after buying the new tires. They balanced the front tires and charged me $16 more. I was surprised after hearing all the commercials about how they want to keep your business. I guess now they just want to keep your money.

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0 out of 1 people found this review helpful.

.

My wife took our SUV there (Mt Pleasant) with a leaking rear tire. Our neighbor warned us about the $400 Ball Joint call she would receive, Sure enough, they called 10 minutes after she dropped the car off saying the front end was :shakey shakey and needed $400 ball joint replacements. We knew this was false as we just had a REAL garage align and inspect suspension before a Thanksgiving trip. They appear to be preying on female customers so don't fall for it. New slogan."WEEEEEEEE Just Screwing Customers"

1
★☆☆☆☆

My wife took our SUV there (Mt Pleasant) with a leaking rear tire. Our neighbor warned us about the $400 Ball Joint call she would receive, Sure enough, they called 10 minutes after she dropped the car off saying the front end was :shakey shakey and needed $400 ball joint replacements. We knew this was false as we just had a REAL garage align and inspect suspension before a Thanksgiving trip. They appear to be preying on female customers so don't fall for it. New slogan."WEEEEEEEE Just Screwing Customers"

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0 out of 1 people found this review helpful.

.

I visited the Gerald Tires on Dorchester Rd. today and I must say I have never been more impressed with a company's customer service than what I experienced at Gerald's. My vehicle notified me that my air pressure was low on all four tires and my husband has always taken care of these things for me but I knew I was going to be doing a lot of driving today and I could not wait for him to handle it for me tonight. I wasn't sure if they would even take the time to help me but after seeing their commercials on television I thought it was worth a stop. I walked in, told them my problem and they said "we'll take a look at them to see if there is a problem".
The waiting area was busy so I thought to myself this is going to take all morning. I was also thinking, what if they tell me I have a major problem, can I trust they are telling me the truth or just trying to take advantage of a female who can not even put air in a tire. After just a few minutes I saw them drive up and park my car, came in called my name, handed me my key and told me I was good to go. Of course, I then got in line to pay for the service but the gentleman that had just given me my keys told me again "you're set, you can go". I got in my car to leave only to find a beautiful rose in the passenger seat with a not from Gerald Tires thanking me for allowing them to serve my vehicle. WOW, I'm hooked, I will recommend Gerald Tires to everyone I know and will definitely be purchasing my next set of tires from them regardless of the price! I wish there were more companies that focused on customer satisfaction.

Amy Miller
New Gerald Tire Customer

5
★★★★★

I visited the Gerald Tires on Dorchester Rd. today and I must say I have never been more impressed with a company's customer service than what I experienced at Gerald's. My vehicle notified me that my air pressure was low on all four tires and my husband has always taken care of these things for me but I knew I was going to be doing a lot of driving today and I could not wait for him to handle it for me tonight. I wasn't sure if they would even take the time to help me but after seeing their commercials on television I thought it was worth a stop. I walked in, told them my problem and they said "we'll take a look at them to see if there is a problem".
The waiting area was busy so I thought to myself this is going to take all morning. I was also thinking, what if they tell me I have a major problem, can I trust they are telling me the truth or just trying to take advantage of a female who can not even put air in a tire. After just a few minutes I saw them drive up and park my car, came in called my name, handed me my key and told me I was good to go. Of course, I then got in line to pay for the service but the gentleman that had just given me my keys told me again "you're set, you can go". I got in my car to leave only to find a beautiful rose in the passenger seat with a not from Gerald Tires thanking me for allowing them to serve my vehicle. WOW, I'm hooked, I will recommend Gerald Tires to everyone I know and will definitely be purchasing my next set of tires from them regardless of the price! I wish there were more companies that focused on customer satisfaction.

Amy Miller
New Gerald Tire Customer

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1 out of 1 people found this review helpful.

.

Geralds Tires and Brakes is a Charleston landmark of sorts. You can always tell Geralds from other businesses because of their bright orange buildings.

Their staff is SUPER friendly and it seems like Geralds is really one of the only places that understands and remembers the concept of Customer Service.

They treat you kindly and do not talk down to you like you don't know what a tire is, or whatever.

Their prices are very reasonable and I just can't stress enough how friendly and compitent their staff is.

I would not get my tires or brakes done anywhere else in Charleston because no one can beat Geralds.

5
★★★★★

Geralds Tires and Brakes is a Charleston landmark of sorts. You can always tell Geralds from other businesses because of their bright orange buildings.

Their staff is SUPER friendly and it seems like Geralds is really one of the only places that understands and remembers the concept of Customer Service.

They treat you kindly and do not talk down to you like you don't know what a tire is, or whatever.

Their prices are very reasonable and I just can't stress enough how friendly and compitent their staff is.

I would not get my tires or brakes done anywhere else in Charleston because no one can beat Geralds.

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1 out of 1 people found this review helpful.

.

I was looking for a used tire to use as a spare, and ended up going to a couple of different places until stumbling upon Geralds Tires. They not only had a used tire in stock, but were very friendly and seemed to have overall top notch customer srevice. I would definitely recommend them for anyone in the market for either new or used tires.

PROS: Customer Service
CONS: None

4
★★★★☆

I was looking for a used tire to use as a spare, and ended up going to a couple of different places until stumbling upon Geralds Tires. They not only had a used tire in stock, but were very friendly and seemed to have overall top notch customer srevice. I would definitely recommend them for anyone in the market for either new or used tires.

PROS: Customer Service
CONS: None

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1 out of 1 people found this review helpful.

Message from Gerald's Tire

We are proud to be Charleston's choice for tires, brakes, and additional car repair needs for over 35 years. Our customers rave about our attention to providing the best quality and experience in town, and Charleston residents have voted Gerald's Tires the "Best Place to Get Tires" "Best Place to Get Your Car Fixed" and even "Best Local Commercial" consistently for over 10 years in a row now. Suffice to say, we are serious about customer satisfaction. If for ANY reason you do not feel completely satisfied, please contact us first so that we may try to resolve the matter.



Our email address (remove space): geraldstires @gmail.com

More about Gerald's Tire

Come visit Gerald's Tires for the guaranteed lowest prices in the lowcountry on Tires, Brakes, CV Joints, Struts, Shocks and more. Visit any of our six convenient locations today and receive a free estimate. Our Summerville location is also proud to offer several new services,clutch repair, timing belts and more by appointment.

 

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