Dale's Sales & Svc

★☆☆☆☆
  • 605 Laurens Rd

    Greenville, SC 29607

    Map & Directions
  • 864-271-1650

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1.0 3
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A W F U L Customer service attitude. I called about bringing in my sewing machine and was rudely interrupted while trying to explain the problem with a terse "You have to bring it in, I can't do anything until I see it!" Probably true, but people LIKE to discuss their broken appliances (me included) and this person's tone of voice indicated that he thought he was talking to a disobedient child. I assume this man is Dale. My meeting with Dale in person didn't go much better when I dropped off my machine and when I picked it up. I didn't have any service done, I thought his estimate to repair was quite high.
The store looks inviting, lots of interesting household appliances displayed in a roomy, clean showroom. But with the attitude, I didn't linger to look around. When I asked for information about the hard floor cleaners, I received a VERY TERSE response "They put down steam." End of conversation......
I wonder if Dale suffers from some version of Tourette syndrome that causes him to be abrupt, rude and short to his customers. I almost asked him if he'd be interested in hiring a "front room" person so he wouldn't have to deal with people in the showroom! What a shame to have such a nice business and run people off with a nasty attitude. I'll probably never go into his store again, but I am going to pray for him anyway to find a better, more people friendly attitude.

1
★☆☆☆☆

A W F U L Customer service attitude. I called about bringing in my sewing machine and was rudely interrupted while trying to explain the problem with a terse "You have to bring it in, I can't do anything until I see it!" Probably true, but people LIKE to discuss their broken appliances (me included) and this person's tone of voice indicated that he thought he was talking to a disobedient child. I assume this man is Dale. My meeting with Dale in person didn't go much better when I dropped off my machine and when I picked it up. I didn't have any service done, I thought his estimate to repair was quite high.
The store looks inviting, lots of interesting household appliances displayed in a roomy, clean showroom. But with the attitude, I didn't linger to look around. When I asked for information about the hard floor cleaners, I received a VERY TERSE response "They put down steam." End of conversation......
I wonder if Dale suffers from some version of Tourette syndrome that causes him to be abrupt, rude and short to his customers. I almost asked him if he'd be interested in hiring a "front room" person so he wouldn't have to deal with people in the showroom! What a shame to have such a nice business and run people off with a nasty attitude. I'll probably never go into his store again, but I am going to pray for him anyway to find a better, more people friendly attitude.

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\r\nI went here once to buy a vacuum cleaner filter. I was alone and this old man working there was the only person in the store. He was very rude to me. He approached me and I thought he was going to attack me. He didn't but I will never go in that store again. I don't see how they stay in business. Two of my co-workers had bad experiences with this store too.\r\n\r\n

0
★☆☆☆☆

\r\nI went here once to buy a vacuum cleaner filter. I was alone and this old man working there was the only person in the store. He was very rude to me. He approached me and I thought he was going to attack me. He didn't but I will never go in that store again. I don't see how they stay in business. Two of my co-workers had bad experiences with this store too.\r\n\r\n

Pros: Parking ok

Cons: Service is terrible.

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I found the staff to be impatient over the telephone as if I were an intrusion rather than a potential customer.\r\nLet's hope that they do not treat every customer that way!

0
★☆☆☆☆

I found the staff to be impatient over the telephone as if I were an intrusion rather than a potential customer.\r\nLet's hope that they do not treat every customer that way!

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