Alltronics

★★★★☆
  • 874 Orleans Rd Ste 4

    Charleston, SC 29407

    Map & Directions
  • 843-766-0677

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Great service!! I had a small electronic monitor repair and not only was Alltronics able to fix the problem when others were not but they did so with excellent customer service and were very time efficient. I would highly recommend to

3
★★★★★

Great service!! I had a small electronic monitor repair and not only was Alltronics able to fix the problem when others were not but they did so with excellent customer service and were very time efficient. I would highly recommend to

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Outstanding customer service and repair!! We (my wife and I) own a 50 inch Philips Plasma TV that had faulty capacitors on the power supply board. We had 1 day left on our warranty and ALLTRONICS had contacted us the next day. The

3
★★★★★

Outstanding customer service and repair!! We (my wife and I) own a 50 inch Philips Plasma TV that had faulty capacitors on the power supply board. We had 1 day left on our warranty and ALLTRONICS had contacted us the next day. The

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I took my Television into this shop April 2, 2010. I was initially told that it could take up to 6 weeks to get it repaired.\r
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After two months I called to see how the work was going and was informed that they needed to send out a

3
★★★★★

I took my Television into this shop April 2, 2010. I was initially told that it could take up to 6 weeks to get it repaired.\r
\r
After two months I called to see how the work was going and was informed that they needed to send out a

.

I took my Samsung DLP to them for a fan error problem. I was told it would take 5-7 business days for them to diagnose and give me an estimate. Fair enough and I prepaid the $25 bench fee.

After a few weeks later they call tell me they could not duplicate the error message even though they had powered up the unit every day. He thought perhaps some dust had gotten on one of the fans and it gotten dislodged in transport. Since it was 5 years old I authorized them to go ahead and clean the boards and was told it would be done in a few days.

When I came in to pick it up this morning the employee could not tell if they had cleaned it and there was no paperwork indicating the work had been done. I told him I would go ahead and take it anyway. We loaded it up and I took it home. My wife and I had to carry it up the stairs in our elevated house.

An hour later I get a call from the same employee stating that the cleaning was in fact done and that I owed them the $65 cleaning fee. I told him I would get by there at my convenience since they had it for almost 3 weeks before I picked it up.

2 hours after that I get a call from the first employee stating that he did in fact get the error message after he talked to me the first time and that they could write me an estimate if I wanted.

I told him I would throw the TV away before I took it back to them. Unprofessional and archaic. Stay away.

0
★☆☆☆☆

I took my Samsung DLP to them for a fan error problem. I was told it would take 5-7 business days for them to diagnose and give me an estimate. Fair enough and I prepaid the $25 bench fee.

After a few weeks later they call tell me they could not duplicate the error message even though they had powered up the unit every day. He thought perhaps some dust had gotten on one of the fans and it gotten dislodged in transport. Since it was 5 years old I authorized them to go ahead and clean the boards and was told it would be done in a few days.

When I came in to pick it up this morning the employee could not tell if they had cleaned it and there was no paperwork indicating the work had been done. I told him I would go ahead and take it anyway. We loaded it up and I took it home. My wife and I had to carry it up the stairs in our elevated house.

An hour later I get a call from the same employee stating that the cleaning was in fact done and that I owed them the $65 cleaning fee. I told him I would get by there at my convenience since they had it for almost 3 weeks before I picked it up.

2 hours after that I get a call from the first employee stating that he did in fact get the error message after he talked to me the first time and that they could write me an estimate if I wanted.

I told him I would throw the TV away before I took it back to them. Unprofessional and archaic. Stay away.

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So, last year when they fixed our TV they were great! This year, not so much. Not that they did not do all they could...just did not communicate very well with us. Have had it a couple of months now and I would have expected them to communicate with us. I felt like we had to chase them down at times.

1
★★☆☆☆

So, last year when they fixed our TV they were great! This year, not so much. Not that they did not do all they could...just did not communicate very well with us. Have had it a couple of months now and I would have expected them to communicate with us. I felt like we had to chase them down at times.

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My TV has been in their shop for over two months, and it still is not repaired. They have never called me to provide an update, and in general, seem uninterested in customer service.

0
★☆☆☆☆

My TV has been in their shop for over two months, and it still is not repaired. They have never called me to provide an update, and in general, seem uninterested in customer service.

Pros: No Pros

Cons: Lousy Customer Service

 

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