CondoLux

★★★★☆
Top quality beach home and oceanfront condo rentals, and real estate sales.
  • 311 17th Ave S

    North Myrtle Beach, SC 29582

    Map & Directions
  • 843-281-0139

About CondoLux

Categories
Hours
M-Sat. 9 a.m. - 5 p.m. Sun 9 a.m. - 3 p.m. Off-season and Holiday Hours Vary

Real Estate

Real Estate
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***NOTICE***
This is a REVIEW of CondoLux and unit 1006 of Malibu Pointe. This is NOT a complaint as ALL complaints have been taken up with the company directly. In order to attempt to get a refund for my issues, I was forced to sign a waiver stating I would NOT make a complaint to any agency in an attempt to resolve the issue as I felt it was resolved with them. This statement is being posted for full disclosure to make this REVIEW as accurate as possible.

I rented unit 1006 at Malibu Pointe from August 23rd, 2014 to August 30th, 2014 from CondoLux for a rate that was very reasonable at $969 after all discounts I was eligible for. I booked via the CondoLux website and was very happy with the site. It was easy to use and payments were easy to make. The required a non-refundable $500 deposit upon reservation, which is pretty standard fare for the condo rental world. After that and getting an email receipt with my information, I had until 30 days prior to arrival to pay the balance in any fashion I wanted, which was very lenient. The balance was paid promptly via their website as well. They also did not charge any sort of processing fee for the payments via credit card, which was nice as a lot of other rental establishments pass their processing fees on to the customer, so that was refreshing.

I had a bit of concern after paying the final payment well before the 30 days prior to arrival in that I never got any sort of packet or other information confirming or detailing my condo rental aside from the payment confirmations, so I contacted CondoLux. They were very nice and informed me that I would receive the information packet via email 3 days before my check in. I was uneasy about this and thought that I should get some information sooner than that, but also understood why as they have an after-hours key box that you wouldn't want someone knowingly accessing before their estimated arrival.

Arrival time came quicker than I thought and we arrived to CondoLux around 3:30pm on August 23rd, 2014 to a packed parking lot and many people coming and going. After a 10 hour drive and 2 screaming children in the SUV, I was ready to relax. This is where the problems started occurring. I went into the CondoLux building, which was directly behind Malibu Pointe, and took the elevator to the 2nd floor. I was the only person in line which was nice and I quickly got my keys and signed my paperwork. They also made an imprint of my credit card for 'incidentals' as they called it and promised it would not be charged without my knowledge, authorization, and approval. This was, again, standard fare for condo rentals so I was OK with that. On a side note, the people that I saw coming out of the office before I went in all had welcome gift bags given to them. When I got my keys and paperwork, I was the only one that didn't receive one. Not sure if that was due to discounts I received or the place I chose to stay. Regardless, I didn't really think much of it.

We took the car to the parking garage, which I will note, has a very low height restriction of 6ft8in but we fit through just fine and found ample parking. We were given two parking tags to hang in the mirror so that we weren't towed. The first thing we noticed was that there were no luggage carts to be found. I saw various people with them so I knew the complex had some but it took about 15 minutes to locate one. This was understandable as it was check in time and everyone was doing the same thing. The parking garage was clean and free to debris which was nice. We took the elevator up to floor 10 and got off and found our room to be right beside the elevator, which was a nice location. Once we arrived at the room, we began having issues.

The first issue was with the keys we were provided. We were given three sets of keys. Two sets had two keys on the ring and the last had one key. None of the keys appeared to unlock the deadbolt on the door to the condo. They did unlock the outside storage unit room though. We attempted to unlock the deadbolt for about 10 minutes until we realized that the unit wasn't locked at all. We walked in and I immediately began noticing damage to the unit and stopped my family from unloading into the unit and began taking pictures.

[REVIEW TRUNCATED]. To read full review, visit:

www(dot)resortsandlodges(dot)com/lodging/usa/south-carolina/myrtle-beach/condolux-luxury-vacations.html

2
★★☆☆☆

***NOTICE***
This is a REVIEW of CondoLux and unit 1006 of Malibu Pointe. This is NOT a complaint as ALL complaints have been taken up with the company directly. In order to attempt to get a refund for my issues, I was forced to sign a waiver stating I would NOT make a complaint to any agency in an attempt to resolve the issue as I felt it was resolved with them. This statement is being posted for full disclosure to make this REVIEW as accurate as possible.

I rented unit 1006 at Malibu Pointe from August 23rd, 2014 to August 30th, 2014 from CondoLux for a rate that was very reasonable at $969 after all discounts I was eligible for. I booked via the CondoLux website and was very happy with the site. It was easy to use and payments were easy to make. The required a non-refundable $500 deposit upon reservation, which is pretty standard fare for the condo rental world. After that and getting an email receipt with my information, I had until 30 days prior to arrival to pay the balance in any fashion I wanted, which was very lenient. The balance was paid promptly via their website as well. They also did not charge any sort of processing fee for the payments via credit card, which was nice as a lot of other rental establishments pass their processing fees on to the customer, so that was refreshing.

I had a bit of concern after paying the final payment well before the 30 days prior to arrival in that I never got any sort of packet or other information confirming or detailing my condo rental aside from the payment confirmations, so I contacted CondoLux. They were very nice and informed me that I would receive the information packet via email 3 days before my check in. I was uneasy about this and thought that I should get some information sooner than that, but also understood why as they have an after-hours key box that you wouldn't want someone knowingly accessing before their estimated arrival.

Arrival time came quicker than I thought and we arrived to CondoLux around 3:30pm on August 23rd, 2014 to a packed parking lot and many people coming and going. After a 10 hour drive and 2 screaming children in the SUV, I was ready to relax. This is where the problems started occurring. I went into the CondoLux building, which was directly behind Malibu Pointe, and took the elevator to the 2nd floor. I was the only person in line which was nice and I quickly got my keys and signed my paperwork. They also made an imprint of my credit card for 'incidentals' as they called it and promised it would not be charged without my knowledge, authorization, and approval. This was, again, standard fare for condo rentals so I was OK with that. On a side note, the people that I saw coming out of the office before I went in all had welcome gift bags given to them. When I got my keys and paperwork, I was the only one that didn't receive one. Not sure if that was due to discounts I received or the place I chose to stay. Regardless, I didn't really think much of it.

We took the car to the parking garage, which I will note, has a very low height restriction of 6ft8in but we fit through just fine and found ample parking. We were given two parking tags to hang in the mirror so that we weren't towed. The first thing we noticed was that there were no luggage carts to be found. I saw various people with them so I knew the complex had some but it took about 15 minutes to locate one. This was understandable as it was check in time and everyone was doing the same thing. The parking garage was clean and free to debris which was nice. We took the elevator up to floor 10 and got off and found our room to be right beside the elevator, which was a nice location. Once we arrived at the room, we began having issues.

The first issue was with the keys we were provided. We were given three sets of keys. Two sets had two keys on the ring and the last had one key. None of the keys appeared to unlock the deadbolt on the door to the condo. They did unlock the outside storage unit room though. We attempted to unlock the deadbolt for about 10 minutes until we realized that the unit wasn't locked at all. We walked in and I immediately began noticing damage to the unit and stopped my family from unloading into the unit and began taking pictures.

[REVIEW TRUNCATED]. To read full review, visit:

www(dot)resortsandlodges(dot)com/lodging/usa/south-carolina/myrtle-beach/condolux-luxury-vacations.html

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We went back and forth for weeks trying to decide on where to stay in Myrtle Beach, and finally settled on booking through condolux. We actually saved about 200 dollars compared to other condos in the building we were looking at. We were very hesitant about the savings, since "you get what you pay for", but we loved everything about the trip. We were able to check-in quickly and got to the room, that was in excellent condition. The only downside is you have to drive to their office first to get your keys before you go to the unit (same with leaving), but the money we saved was well worth it. We wouldn't have changed a thing!

5
★★★★★

We went back and forth for weeks trying to decide on where to stay in Myrtle Beach, and finally settled on booking through condolux. We actually saved about 200 dollars compared to other condos in the building we were looking at. We were very hesitant about the savings, since "you get what you pay for", but we loved everything about the trip. We were able to check-in quickly and got to the room, that was in excellent condition. The only downside is you have to drive to their office first to get your keys before you go to the unit (same with leaving), but the money we saved was well worth it. We wouldn't have changed a thing!

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We stayed at Malibu Pointe in August and had a great time. I highly recommend this condo for the price. It is across the street from the ocean so you don't have to pay top dollar to be on the ocean, but it still has the pools and lazy river and hot tub. Plus, it's just around the corner from the check-in office. Didn't have any problems during the stay. My family and I loved it!

5
★★★★★

We stayed at Malibu Pointe in August and had a great time. I highly recommend this condo for the price. It is across the street from the ocean so you don't have to pay top dollar to be on the ocean, but it still has the pools and lazy river and hot tub. Plus, it's just around the corner from the check-in office. Didn't have any problems during the stay. My family and I loved it!

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This is my 5th year staying with condolux and I do not have a single complaint.... well, other than my vacations would last longer. Service and check-in was always good (and now since they moved to their new office, the office during busy checkin days is more organized.)

Other than that, staff is nice, condos are clean, and when I actually did have a problem one year, maintenance was there within the HOUR.

5
★★★★★

This is my 5th year staying with condolux and I do not have a single complaint.... well, other than my vacations would last longer. Service and check-in was always good (and now since they moved to their new office, the office during busy checkin days is more organized.)

Other than that, staff is nice, condos are clean, and when I actually did have a problem one year, maintenance was there within the HOUR.

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2 out of 2 people found this review helpful.

More about CondoLux

CondoLux rents only the best oceanfront and oceanview condos in Myrtle Beach, SC. Large group? Check out our beach home rentals as well! If you are looking for investments, don't forget to stop by our our real estate department for amazing deals on beachf

 

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