Great Western Tire

★★★☆☆
  • 340 3rd St

    Rapid City, SD 57701

    Map & Directions
  • 605-348-0070

Automotive

Automotive
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I have had nothing but the best service with Great Western Tire. The first time I scheduled with Great Western Tire was to have my car checked out on why the check engine light was coming on and running really bad. I had been at three differant shops and everyone of them told me that it was fixed and by the next day the light was back on. When i scheduled with Great Western I was told all costs up front and they also scheduled around my busy schedule. When I came in they got my car in right away and estimate what all repairs were needed. I authoried all work and then I was given a vehicle to drive while all repairs were being done. My car has never ran better, and the final bill was exactly what I was told it would be. Since then I have started doing all of my work with them and could not be any happier. I recommend Great Western Tire to anyone that is looking for a honest trust worthy repair shop

5
★★★★★

I have had nothing but the best service with Great Western Tire. The first time I scheduled with Great Western Tire was to have my car checked out on why the check engine light was coming on and running really bad. I had been at three differant shops and everyone of them told me that it was fixed and by the next day the light was back on. When i scheduled with Great Western I was told all costs up front and they also scheduled around my busy schedule. When I came in they got my car in right away and estimate what all repairs were needed. I authoried all work and then I was given a vehicle to drive while all repairs were being done. My car has never ran better, and the final bill was exactly what I was told it would be. Since then I have started doing all of my work with them and could not be any happier. I recommend Great Western Tire to anyone that is looking for a honest trust worthy repair shop

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This business has now, 3 times, gone out of their way to get me my car back ASAP because I told them I needed the car. The only problem I have ever had with them was them failing to call me when the part got in (I had to call them, and they said oh yeah, we forgot but its here). Other than that, they fix it FAST and one time, the head automotive guy, Randy, quoted me wrong and his labor took him 2x the amount he quoted me. He still only charged me for the QUOTED amount, even though he very well could have made the pay the extra labor.

4
★★★★☆

This business has now, 3 times, gone out of their way to get me my car back ASAP because I told them I needed the car. The only problem I have ever had with them was them failing to call me when the part got in (I had to call them, and they said oh yeah, we forgot but its here). Other than that, they fix it FAST and one time, the head automotive guy, Randy, quoted me wrong and his labor took him 2x the amount he quoted me. He still only charged me for the QUOTED amount, even though he very well could have made the pay the extra labor.

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I had a front end shake in my pick-up. I took it to the FORD dealer and they checked out the entire front end and suspension system. My truck suspension system was in "like new" shape, however I had a bad tire. I drove several blocks and had a new set of tires put on by Goodyear Great Western Tire on 3rd street, they called me back to the installation area and told me my ball joints were shot and it would be $600 and they could do the repairs now. I knew this was not true as I had just had them checked by the dealer. They lost my business.

1
★☆☆☆☆

I had a front end shake in my pick-up. I took it to the FORD dealer and they checked out the entire front end and suspension system. My truck suspension system was in "like new" shape, however I had a bad tire. I drove several blocks and had a new set of tires put on by Goodyear Great Western Tire on 3rd street, they called me back to the installation area and told me my ball joints were shot and it would be $600 and they could do the repairs now. I knew this was not true as I had just had them checked by the dealer. They lost my business.

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The service at this business is absolutely terrible. My husband and I each took in our respective vehicles one week apart to have our tires rotated. The tires were all purchased at Great Western Tire to the tune of nearly $2,000. We both told the service guys at the counter that we only wanted a tire rotation. My experience there took 1 hour and 40 mins with a lecture on what all needed to be done with my car, when all I requested was a tire rotation. I was even told that my brakes might need to be replaced soon even though they had just been replaced less than 4 months ago!! When confronted with that, the employee quickly back tracked on his statement. When my husband was there, the service guy at the counter was extremely rude after my husband complained of waiting for 3 hours!!! They told him they needed to inspect the entire vehicle, along with the fact that it's tourist season, and those were the reasons it took so long. The woman waiting with my husband was there for 30 mins - and you guessed it - she was having her tires rotated!! When my husband confronted "Mike", there was no apology, and an invitation to take our business elsewhere. Don't worry Mike - we will. And we'll be sure to pass on our experiences at your facility. My only hope is that your manager will see this review.

1
★☆☆☆☆

The service at this business is absolutely terrible. My husband and I each took in our respective vehicles one week apart to have our tires rotated. The tires were all purchased at Great Western Tire to the tune of nearly $2,000. We both told the service guys at the counter that we only wanted a tire rotation. My experience there took 1 hour and 40 mins with a lecture on what all needed to be done with my car, when all I requested was a tire rotation. I was even told that my brakes might need to be replaced soon even though they had just been replaced less than 4 months ago!! When confronted with that, the employee quickly back tracked on his statement. When my husband was there, the service guy at the counter was extremely rude after my husband complained of waiting for 3 hours!!! They told him they needed to inspect the entire vehicle, along with the fact that it's tourist season, and those were the reasons it took so long. The woman waiting with my husband was there for 30 mins - and you guessed it - she was having her tires rotated!! When my husband confronted "Mike", there was no apology, and an invitation to take our business elsewhere. Don't worry Mike - we will. And we'll be sure to pass on our experiences at your facility. My only hope is that your manager will see this review.

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We only needed a belt replaced, but we couldn't get the car to a shop during their business hours. As a busy family we needed the car back right away. Goodyear Great West picked up the car from my husband's work and returned it before his shift ended. Now that's service.

5
★★★★★

We only needed a belt replaced, but we couldn't get the car to a shop during their business hours. As a busy family we needed the car back right away. Goodyear Great West picked up the car from my husband's work and returned it before his shift ended. Now that's service.

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