Toyota Knoxville

★★★★★
  • 10415 Parkside Dr

    Knoxville, TN 37922

    Map & Directions
  • 865-218-3300

5 9
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Purchasing my Camry with Toyota Knoxville was a horrible experience, and I will surely not buy my next car from this dealership. \r
They have a Preferred Value Package that comes with their cars and costs $431. Most of the items in this

3
★★★★★

Purchasing my Camry with Toyota Knoxville was a horrible experience, and I will surely not buy my next car from this dealership. \r
They have a Preferred Value Package that comes with their cars and costs $431. Most of the items in this

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excellent service. Got car serviced last week. very nice waiting room and Christopher Nunley was my service man-he kept me undated and was excellent

3
★★★★★

excellent service. Got car serviced last week. very nice waiting room and Christopher Nunley was my service man-he kept me undated and was excellent

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Was looking for a used SUV and found one I liked on the Fox Toyota website. Headed down to look at it, took it for a test drive and decided I liked it. Took 4 hours to make the deal? Since they had not had a chance to clean it up I was to

3
★★★★★

Was looking for a used SUV and found one I liked on the Fox Toyota website. Headed down to look at it, took it for a test drive and decided I liked it. Took 4 hours to make the deal? Since they had not had a chance to clean it up I was to

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I bought a 2012 hybrid Camry XLE in May. My salesman was James "Jim" Glenn. I would be happy to recommend anyone I know who needs a car to the knowledgable, helpful, friendly and honest sales team and especially James Glenn! I have never

3
★★★★★

I bought a 2012 hybrid Camry XLE in May. My salesman was James "Jim" Glenn. I would be happy to recommend anyone I know who needs a car to the knowledgable, helpful, friendly and honest sales team and especially James Glenn! I have never

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I went to Toyota of Knoxville to just get an idea of purchasing a hybrid care. Jennifer Zeitlin was very helpful in showing me the Prius. She answered all my questions throughly and courteously. Although I was not ready to purchase at the time she was still very gracious. She didn't pressure me to buy. She gave me all the information that I needed to compare the Prius with other cars that I was interested in. I have not made up my mind at this time to purchase a car, but when I do from the experiences that I have experienced at other dealerships I am likely to purchase from Jennifer. I would recommend anyone interested in purchasing a car to speak with Jennifer... She will steer you in the right direction.

4
★★★★☆

I went to Toyota of Knoxville to just get an idea of purchasing a hybrid care. Jennifer Zeitlin was very helpful in showing me the Prius. She answered all my questions throughly and courteously. Although I was not ready to purchase at the time she was still very gracious. She didn't pressure me to buy. She gave me all the information that I needed to compare the Prius with other cars that I was interested in. I have not made up my mind at this time to purchase a car, but when I do from the experiences that I have experienced at other dealerships I am likely to purchase from Jennifer. I would recommend anyone interested in purchasing a car to speak with Jennifer... She will steer you in the right direction.

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Toyotoa Knoxville does not seem to be willing to work with a single woman on a budget. They first allowed another person to put a deposit on a car I was interested in when they would not even let me take it to a mechanic and test drive it

3
★★★★★

Toyotoa Knoxville does not seem to be willing to work with a single woman on a budget. They first allowed another person to put a deposit on a car I was interested in when they would not even let me take it to a mechanic and test drive it

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Originally I did have a good review on this dealership, but have deleted it in light of the problems that I have had with my vehicle and treatment. Purchased an FJ in February of 2011, have had to replace the windshield 3 times in 10

3
★★★★★

Originally I did have a good review on this dealership, but have deleted it in light of the problems that I have had with my vehicle and treatment. Purchased an FJ in February of 2011, have had to replace the windshield 3 times in 10

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We purchased our Toyota new from another dealer, but became upset with their service department, and switched to Toyota Knoxville several years ago. We have now had our 2001 Camry for over 10 years. We have been VERY satisfied with the

3
★★★★★

We purchased our Toyota new from another dealer, but became upset with their service department, and switched to Toyota Knoxville several years ago. We have now had our 2001 Camry for over 10 years. We have been VERY satisfied with the

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In February 2009, my boyfriend, Michael, purchased a 2007 Subaru WRX from Toyota of Knoxville. The car was about 25,000 miles used and had a few aftermarket modifications. A big selling point of the car was the Toyota Lifetime Warranty they offered with it, and the sales people (Nina & Ricky), along with the Used Car Sales Manager assured us the car would be covered, regardless of its modified state. So we bought the car and they issued the warranty?

A few months have passed and now the car??s transmission is blown. We called the warranty company to make good on our deal with Toyota, and the warranty company informed me that the warranty is actually void and Toyota never should have given it to us.

I called Toyota and (after a few days of unreturned phone calls) they now are saying that they told us the car wouldn??t be covered under the warranty when we bought it. (Even though I know they promised us the car would be covered?after all, that??s why we bought it!) All 4 people that were with us when we purchased the car heard them say it would be covered. In addition, we saw them write this information down for us the day we purchased the car, but I think they kept that piece of paper without us knowing.

My question is: Why do I have a piece of paper that says ??Toyota Lifetime Warranty? with Michael??s VIN # if they told us the car wasn??t covered at all? If we don??t have a warranty, then why did Toyota give us the warranty paper? According to the warranty company, the car is not covered under warranty at all?which means Toyota just gave us a meaningless paper with false promises (seems a little deceitful to me).

In short: Toyota of Knoxville lied to us to sell a car?and now we??re out $5,000 because we are going to have to buy this transmission ourselves.

And this isn??t the only problem we??ve had with this dealership! A few months prior, the service department broke a clip on the Subaru??s front bumper. Instead of replacing the bumper, they GLUED it back on without telling us! When our real mechanic took it off a few weeks later to work on it, he was appalled. He literally had to rip the bumper off to remove the glue (and we later bought a new bumper)!

And that??s not the half of it! Michael??s mother and grandmother also drive Toyota??s purchased from Toyota of Knoxville?and both refuse to go back due to the terrible service department which has overcharged Michael??s mom for service she didn??t even need and because of the sales team that??s lied to his grandmother to squeeze a few hundred extra dollars out of her!
This is a family who has purchased three cars from this dealership (we??ll estimate $50,000 spent), and this is how Toyota treats them?!

In an economy where car dealerships are hurting, you??d think Toyota would take care of the few people who actually purchase cars! But Toyota of Knoxville would rather make a quick buck than have customers who actually want to return.

If you're looking for a Toyota in Knoxville, I encourage you to visit a different dealership!

0
★☆☆☆☆

In February 2009, my boyfriend, Michael, purchased a 2007 Subaru WRX from Toyota of Knoxville. The car was about 25,000 miles used and had a few aftermarket modifications. A big selling point of the car was the Toyota Lifetime Warranty they offered with it, and the sales people (Nina & Ricky), along with the Used Car Sales Manager assured us the car would be covered, regardless of its modified state. So we bought the car and they issued the warranty?

A few months have passed and now the car??s transmission is blown. We called the warranty company to make good on our deal with Toyota, and the warranty company informed me that the warranty is actually void and Toyota never should have given it to us.

I called Toyota and (after a few days of unreturned phone calls) they now are saying that they told us the car wouldn??t be covered under the warranty when we bought it. (Even though I know they promised us the car would be covered?after all, that??s why we bought it!) All 4 people that were with us when we purchased the car heard them say it would be covered. In addition, we saw them write this information down for us the day we purchased the car, but I think they kept that piece of paper without us knowing.

My question is: Why do I have a piece of paper that says ??Toyota Lifetime Warranty? with Michael??s VIN # if they told us the car wasn??t covered at all? If we don??t have a warranty, then why did Toyota give us the warranty paper? According to the warranty company, the car is not covered under warranty at all?which means Toyota just gave us a meaningless paper with false promises (seems a little deceitful to me).

In short: Toyota of Knoxville lied to us to sell a car?and now we??re out $5,000 because we are going to have to buy this transmission ourselves.

And this isn??t the only problem we??ve had with this dealership! A few months prior, the service department broke a clip on the Subaru??s front bumper. Instead of replacing the bumper, they GLUED it back on without telling us! When our real mechanic took it off a few weeks later to work on it, he was appalled. He literally had to rip the bumper off to remove the glue (and we later bought a new bumper)!

And that??s not the half of it! Michael??s mother and grandmother also drive Toyota??s purchased from Toyota of Knoxville?and both refuse to go back due to the terrible service department which has overcharged Michael??s mom for service she didn??t even need and because of the sales team that??s lied to his grandmother to squeeze a few hundred extra dollars out of her!
This is a family who has purchased three cars from this dealership (we??ll estimate $50,000 spent), and this is how Toyota treats them?!

In an economy where car dealerships are hurting, you??d think Toyota would take care of the few people who actually purchase cars! But Toyota of Knoxville would rather make a quick buck than have customers who actually want to return.

If you're looking for a Toyota in Knoxville, I encourage you to visit a different dealership!

Pros: Nothing!

Cons: Deceitfulness

Message from Toyota Knoxville

East Tennessee's largest Toyota Dealership, Home of the Lifetime Warranty.

More about Toyota Knoxville

New, Used, Pre-Owned, Certified Pre-Owned, Hybrid & Commercial/Fleet Vehicles. Service Center, Body Shop, Delivery Options, Rental Cars, Parts & Accessories, Internet Access, Comfortable Waiting Area.

 

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