Aunt Bugs Log Cabin Rentals

★★★☆☆
35.7926 -83.5453
Map and Directions to Aunt Bugs Log Cabin Rentals

865-908-4948

3121 Veterans Blvd

Pigeon Forge, TN

37863

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About Aunt Bugs Log Cabin Rentals

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Reviews 1 - 39 of 39.
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Our stay at Bearway To Heaven 1318 Big Oak Court was awesome!
The view and privacy was amazing.The game room was a blast, the hot tub was great and there were televisions available in every room. I loved the Rock and Roll atmosphere which is prevalent throughout the home. I especially liked the Janice Joplin Room the best, Where my husband liked the Elvis room. I enjoyed my stay and found the staff at Aunt Bugs to be helpful. The cabin was clean and kept up to date. We had a wonderful stay!! My grown daughters were overwhelmed with it all as it was their first visit but not their last to a Aunt Bug Cabin!

5
★★★★★

Our stay at Bearway To Heaven 1318 Big Oak Court was awesome!
The view and privacy was amazing.The game room was a blast, the hot tub was great and there were televisions available in every room. I loved the Rock and Roll atmosphere which is prevalent throughout the home. I especially liked the Janice Joplin Room the best, Where my husband liked the Elvis room. I enjoyed my stay and found the staff at Aunt Bugs to be helpful. The cabin was clean and kept up to date. We had a wonderful stay!! My grown daughters were overwhelmed with it all as it was their first visit but not their last to a Aunt Bug Cabin!

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It is difficult to know where to start. We rented Absolutely Wonderful cabin 304. On the internet it is beautiful.Have you ever heard of (false advertisement). Once there the cabin was beautiful from the outside and the inside.. Until we started looking closer and deeper. We found upon retiring to bed all comforters/sheets/and mattress covers covered in hair, human, (head and pubic)and anima.l On my mothers bed the sheet was coated with animal hair, the next layer a mattress cover also covered with animal hair, the 3rd layer(a 2nd mattress cover) with hair and a fresh bright yellow urine stain. All beds were stripped from the mattress covers to the comforters and placed in the corners for the remainder of our stay. We then called the number on the refrigerator for housekeeping and got no answer. Next we called the emergency number which a person did answer but stated she had no access to fresh linens and could not reach the independent cleaning company. A woman called Martinez who worked for the cabin owners, not the rental company also that us not having clean linens was not an emergency. We proceeded to Wal Mart at 11:30pm to buy fresh sheets and blankets for three beds and two pull outs .Sister also had to buy pillows, fearful to use what was on the beds. Fortunately I had brought some from home. We returned after midnight at which time I walked in to find my 79 year old mother asleep in a chair. This broke my heart. We were finally able to provide her a place to sleep with fresh clean linens just before 1am. I had brought her here for her birthday and now felt like I had made a big mistake. We then made the other beds and were able to get to bed before 2am. I did call and leave a message on the Martinez cleaning voicemail re: the filth of the cabin. Along with the linen problems there were stink bugs in the tubs, trash ie: empty water and soda bottles under beds and furniture, crumbs of cheetos, and other candy wrappers. Cushions lifted from couch found dirty paper towels. Dust and dust sickles were everywhere. The oven was layered with tinfoil, When lifted this it was black on the bottom. The washer and dryer were held together with maskin tape. The rug in living room large oriental type, with multiple stains, the carpet on the lower floor (game room0 also with so many stains they could not be counted. The two hot tubs were not functional due to the tops not fitting properly and would not stay closed so water was cold. The hot tub on the upper deck leaking continually so the swing below was rotting. There was ONE roll of toilet paper provided for each bathroom. We called to make the mantenance person aware of the hot tubs, washer and dryer problems. The next moring the brother of Martinez who helps clean some of the "smaller" cabins, came to the door around 8;30am with a bag of linens. We explained to him we had already had to go buy linens , we told him of the dust, trash and overall poor houskeeping, and the black oven. He offered to clean it right then. We were gettng ready to make breakfast and so did not want to smell oven cleaner, or have our vacation time interrupted any more that it had already been. Told him he could come back later, but he did not. We also had the maintenance person come at the same time and my husband spent 45 mins with him showing him the problems, The dryer was not drying because the lint catcher was full of lint, It still did not work well after the maintenance person left. (who was very nice). I then removed the lint catcher and behind it I pulled out literally two handfuls of lint. When we left this cabin, we reported everything to Steven who was soooooo rude and defensive of Martinez, he did not even hear our concerns. He was like a recording repeating his words like a robot who had made those statements many times; and then started accusing us of smoking in the cabin,ashes in the tub,(no one smoked in this cabin, I am allergic to smoke) burning a hole in the comforter (we never used due to the filth they stayed in the corners)(we bought our own linens and blankets),leaving a sink full of dishes (we left a glass and one pot, nothing to wash them with and moving furniture, and threatening us with $100 dollar fine on top of the $200 dolllars he had just charged our account without our approval because of things Martinez told him. Threatening us with small claims court.We are honest hard working people,I serve and work with the public every day for the past 25yrs,and have never and would never manage a legitimate concern with such lack of professionalism. There is NO customer service at AUNT BUGS and we will NEVER EVER RETURN. We had nine people in our party and all feel these people are con artist who repeatedly pull this con and pocket the money. May God Help them for what goes around comes around and that is the Karmic truth.

1
★☆☆☆☆

It is difficult to know where to start. We rented Absolutely Wonderful cabin 304. On the internet it is beautiful.Have you ever heard of (false advertisement). Once there the cabin was beautiful from the outside and the inside.. Until we started looking closer and deeper. We found upon retiring to bed all comforters/sheets/and mattress covers covered in hair, human, (head and pubic)and anima.l On my mothers bed the sheet was coated with animal hair, the next layer a mattress cover also covered with animal hair, the 3rd layer(a 2nd mattress cover) with hair and a fresh bright yellow urine stain. All beds were stripped from the mattress covers to the comforters and placed in the corners for the remainder of our stay. We then called the number on the refrigerator for housekeeping and got no answer. Next we called the emergency number which a person did answer but stated she had no access to fresh linens and could not reach the independent cleaning company. A woman called Martinez who worked for the cabin owners, not the rental company also that us not having clean linens was not an emergency. We proceeded to Wal Mart at 11:30pm to buy fresh sheets and blankets for three beds and two pull outs .Sister also had to buy pillows, fearful to use what was on the beds. Fortunately I had brought some from home. We returned after midnight at which time I walked in to find my 79 year old mother asleep in a chair. This broke my heart. We were finally able to provide her a place to sleep with fresh clean linens just before 1am. I had brought her here for her birthday and now felt like I had made a big mistake. We then made the other beds and were able to get to bed before 2am. I did call and leave a message on the Martinez cleaning voicemail re: the filth of the cabin. Along with the linen problems there were stink bugs in the tubs, trash ie: empty water and soda bottles under beds and furniture, crumbs of cheetos, and other candy wrappers. Cushions lifted from couch found dirty paper towels. Dust and dust sickles were everywhere. The oven was layered with tinfoil, When lifted this it was black on the bottom. The washer and dryer were held together with maskin tape. The rug in living room large oriental type, with multiple stains, the carpet on the lower floor (game room0 also with so many stains they could not be counted. The two hot tubs were not functional due to the tops not fitting properly and would not stay closed so water was cold. The hot tub on the upper deck leaking continually so the swing below was rotting. There was ONE roll of toilet paper provided for each bathroom. We called to make the mantenance person aware of the hot tubs, washer and dryer problems. The next moring the brother of Martinez who helps clean some of the "smaller" cabins, came to the door around 8;30am with a bag of linens. We explained to him we had already had to go buy linens , we told him of the dust, trash and overall poor houskeeping, and the black oven. He offered to clean it right then. We were gettng ready to make breakfast and so did not want to smell oven cleaner, or have our vacation time interrupted any more that it had already been. Told him he could come back later, but he did not. We also had the maintenance person come at the same time and my husband spent 45 mins with him showing him the problems, The dryer was not drying because the lint catcher was full of lint, It still did not work well after the maintenance person left. (who was very nice). I then removed the lint catcher and behind it I pulled out literally two handfuls of lint. When we left this cabin, we reported everything to Steven who was soooooo rude and defensive of Martinez, he did not even hear our concerns. He was like a recording repeating his words like a robot who had made those statements many times; and then started accusing us of smoking in the cabin,ashes in the tub,(no one smoked in this cabin, I am allergic to smoke) burning a hole in the comforter (we never used due to the filth they stayed in the corners)(we bought our own linens and blankets),leaving a sink full of dishes (we left a glass and one pot, nothing to wash them with and moving furniture, and threatening us with $100 dollar fine on top of the $200 dolllars he had just charged our account without our approval because of things Martinez told him. Threatening us with small claims court.We are honest hard working people,I serve and work with the public every day for the past 25yrs,and have never and would never manage a legitimate concern with such lack of professionalism. There is NO customer service at AUNT BUGS and we will NEVER EVER RETURN. We had nine people in our party and all feel these people are con artist who repeatedly pull this con and pocket the money. May God Help them for what goes around comes around and that is the Karmic truth.

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We rented "Smoky Mountain get away 435" for the week of 4th of July. The cabin was beautiful and comfortable. Cabin was suppose to sleep 12, however both air mattresses for the kids were deflated before morning. They did offer new ones for us to pick up at their office taking away part of our vacation time as a family. Also the cabin description stated that there was a grill for guest use. However we had to wait 2 days for a bush to be cut that was grown up into the charcoal grill, to be able to grill out. They stated that we could trim it ourselves. The hot tub had what they said was burn marks in it which was visibly algae growing in it and did not work. They sent their maintenance staff who left a note stating that the hot tub required an actually repairman to be schedules later after our departure. If you plan to enjoy the deck be prepared for a horrible sulfur sewer stench a problem the staff at Aunt Bugs stated that He was aware of residing in the area himself. He stated that the stench is normally there one to two days every other week. However it was present periodically through out the whole seven days we were there. Upon checking out we stated our dissatisfaction with the staff at Aunt Bugs to which there reply was "Things Happen." Staff were not very helpful and almost put out by request for promised services. They would not offer any type of compensation. We had rented from Aunt Bugs before with no problems. This experience has soured us from ever using Aunt Bugs again.

1
★☆☆☆☆

We rented "Smoky Mountain get away 435" for the week of 4th of July. The cabin was beautiful and comfortable. Cabin was suppose to sleep 12, however both air mattresses for the kids were deflated before morning. They did offer new ones for us to pick up at their office taking away part of our vacation time as a family. Also the cabin description stated that there was a grill for guest use. However we had to wait 2 days for a bush to be cut that was grown up into the charcoal grill, to be able to grill out. They stated that we could trim it ourselves. The hot tub had what they said was burn marks in it which was visibly algae growing in it and did not work. They sent their maintenance staff who left a note stating that the hot tub required an actually repairman to be schedules later after our departure. If you plan to enjoy the deck be prepared for a horrible sulfur sewer stench a problem the staff at Aunt Bugs stated that He was aware of residing in the area himself. He stated that the stench is normally there one to two days every other week. However it was present periodically through out the whole seven days we were there. Upon checking out we stated our dissatisfaction with the staff at Aunt Bugs to which there reply was "Things Happen." Staff were not very helpful and almost put out by request for promised services. They would not offer any type of compensation. We had rented from Aunt Bugs before with no problems. This experience has soured us from ever using Aunt Bugs again.

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Whoever is responding to all these negative reviews is just validating how awful the the customer service is. I was not impressed with the cabin I stayed in. While Bear's Lair was beautiful, it was not clean and a lot of what I payed for did not work properly. Not impressed and won't be renting any of their cabins again.

1
★☆☆☆☆

Whoever is responding to all these negative reviews is just validating how awful the the customer service is. I was not impressed with the cabin I stayed in. While Bear's Lair was beautiful, it was not clean and a lot of what I payed for did not work properly. Not impressed and won't be renting any of their cabins again.

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stayed at the eagles nest sept.2012 mouse droppings on counter in drawers,dead mouse in whr the hot water heater is along with paint cans,plastic hangers,baggies,etc.airconditioning wasnt working properly due to battery needin changed,no fire exchingusher.smoke alarm didnt work for we burnt a bag of popcrn,sinks clogged up,some of the dishes were dirty,had to buy a pot to cook in which i left,big jug in corner shattered, they had a chair in frnt of it so wouldnt be noticed,only 2 pool sticks with tips.already garbage in cans, hot tub didnt have any chemicals,and the grill was shot.we complained the next day said they would send someone out we asked for them to wait to enter the cabin until we got back which they did not and only removed the broken jar. they said they would send us something for a few free nights stay,havent seen a thing.this was a very unsafe cabin should be updated or removed frm the registry.i do have plenty of pictures!

1
★☆☆☆☆

stayed at the eagles nest sept.2012 mouse droppings on counter in drawers,dead mouse in whr the hot water heater is along with paint cans,plastic hangers,baggies,etc.airconditioning wasnt working properly due to battery needin changed,no fire exchingusher.smoke alarm didnt work for we burnt a bag of popcrn,sinks clogged up,some of the dishes were dirty,had to buy a pot to cook in which i left,big jug in corner shattered, they had a chair in frnt of it so wouldnt be noticed,only 2 pool sticks with tips.already garbage in cans, hot tub didnt have any chemicals,and the grill was shot.we complained the next day said they would send someone out we asked for them to wait to enter the cabin until we got back which they did not and only removed the broken jar. they said they would send us something for a few free nights stay,havent seen a thing.this was a very unsafe cabin should be updated or removed frm the registry.i do have plenty of pictures!

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This was our third stay with Aunt Bug's and we were not disappointed. Everything about the cabin was perfect and our family of four, two adults and two children, enjoyed our stay. We will book with Aunt Bug's again in the future!

5
★★★★★

This was our third stay with Aunt Bug's and we were not disappointed. Everything about the cabin was perfect and our family of four, two adults and two children, enjoyed our stay. We will book with Aunt Bug's again in the future!

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Although I did not have anything to do with the reservation part of the trip as my mother in law took care of that part for us I was a part of staying there for the duration of our trip. My mother and father in law checked in a couple days before we did so I can't speak for what the cabin looked like upon arrival but I do know what it looked like when we arrived. First off the road was a very windy back woods country road. We drive a Ford Excursion and it was all we could do to manage to get to the cabin because of the size of our vehicle. Once there parking was very limited due to the fact that there was 3 vehicles needing to be parked in what little space we had oh and not to mention its on the side of a hill (but it's a cabin right ha guess that's where they're all at). Once out of the vehicles on the exterior we noticed the flower beds were a mess and there were huge rocks on the walkway into the house aside from the fact that there was no yard! One of the pictures shows a nice front yard so we brought the kids bicycles with us ha they never got to ride them because well there is no yard all we had was a little bit of a steep hill. Also, my husband and I was going to use the hot tub one night only to open the cover to find it had white stuff floating in it yuck we covered it back up and went inside. The jacuzzi tub in the "master" bedroom was also nasty not to mention it didn't have some kind of tile or lenolium placed around it so you didn't get the carpet wet. The other bedroom had a tv and a full shower, whereas the "master" bedroom didn't have a tv and only had a stand up shower (guess that's a con of having the jacuzzi tub in your room you get a small shower ya). Speaking of the stand up shower the water pressure was horrible. My daughter took a shower first and her hair is only halfway to her shoulders and it took us forever to get the shampoo out of her hair. I myself have long hair so you can about imagine how long it took for me to get mine washed out. Also the night the kids used the jacuzzi tub after they were done we had to wait almost 2 hours before we could take a shower due to the fact that just using the tub one time had completely diminished our hot water. Maybe they should invest in seperate hot water heaters. I myself would not pay the kind of money we did to stay there again because on top of all that all we really got was a house with wood siding to make it look like a cabin oh and maybe a few "cabin like" decor pieces. Not what I expected at all!

2
★★☆☆☆

Although I did not have anything to do with the reservation part of the trip as my mother in law took care of that part for us I was a part of staying there for the duration of our trip. My mother and father in law checked in a couple days before we did so I can't speak for what the cabin looked like upon arrival but I do know what it looked like when we arrived. First off the road was a very windy back woods country road. We drive a Ford Excursion and it was all we could do to manage to get to the cabin because of the size of our vehicle. Once there parking was very limited due to the fact that there was 3 vehicles needing to be parked in what little space we had oh and not to mention its on the side of a hill (but it's a cabin right ha guess that's where they're all at). Once out of the vehicles on the exterior we noticed the flower beds were a mess and there were huge rocks on the walkway into the house aside from the fact that there was no yard! One of the pictures shows a nice front yard so we brought the kids bicycles with us ha they never got to ride them because well there is no yard all we had was a little bit of a steep hill. Also, my husband and I was going to use the hot tub one night only to open the cover to find it had white stuff floating in it yuck we covered it back up and went inside. The jacuzzi tub in the "master" bedroom was also nasty not to mention it didn't have some kind of tile or lenolium placed around it so you didn't get the carpet wet. The other bedroom had a tv and a full shower, whereas the "master" bedroom didn't have a tv and only had a stand up shower (guess that's a con of having the jacuzzi tub in your room you get a small shower ya). Speaking of the stand up shower the water pressure was horrible. My daughter took a shower first and her hair is only halfway to her shoulders and it took us forever to get the shampoo out of her hair. I myself have long hair so you can about imagine how long it took for me to get mine washed out. Also the night the kids used the jacuzzi tub after they were done we had to wait almost 2 hours before we could take a shower due to the fact that just using the tub one time had completely diminished our hot water. Maybe they should invest in seperate hot water heaters. I myself would not pay the kind of money we did to stay there again because on top of all that all we really got was a house with wood siding to make it look like a cabin oh and maybe a few "cabin like" decor pieces. Not what I expected at all!

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I recently drove my grandmother, mom and great aunts to Gatlinburg for a Gospel concert weekend and stayed at "Above It All" for a long weekend. The cabin was in a beautiful area, secluded and the hot tub was clean and very relaxing! The cabin was large with plenty of space, all of the appliances worked fine and it was clean enough given the mountain environment. The beds and bed linens were not very comfortable, but that was a small thing. The largest factor that prevented a higher rate for me was the drive to the cabin. Though I probably should have expected this from the name "Above it All," this cabin is WAY up on a little mountain road. As you go up the tiny drive way there is a very very sharp hairpin turn or maybe it's called a switchback. Regardless, it's quite a precarious drive for a group of ladies to make. I know I should have asked or known...but I feel like somewhere on the website or when we reserved the cabin this could have been mentioned. We got used to the drive and made it up and down many times daily with only a couple of scrapes from the rock face of the mountain on the bumper. Someone used to driving in the mountains would probably have no problems with it. However, it wasn't all that comfortable to drive there - especially at night - for this group of ladies.

3
★★★☆☆

I recently drove my grandmother, mom and great aunts to Gatlinburg for a Gospel concert weekend and stayed at "Above It All" for a long weekend. The cabin was in a beautiful area, secluded and the hot tub was clean and very relaxing! The cabin was large with plenty of space, all of the appliances worked fine and it was clean enough given the mountain environment. The beds and bed linens were not very comfortable, but that was a small thing. The largest factor that prevented a higher rate for me was the drive to the cabin. Though I probably should have expected this from the name "Above it All," this cabin is WAY up on a little mountain road. As you go up the tiny drive way there is a very very sharp hairpin turn or maybe it's called a switchback. Regardless, it's quite a precarious drive for a group of ladies to make. I know I should have asked or known...but I feel like somewhere on the website or when we reserved the cabin this could have been mentioned. We got used to the drive and made it up and down many times daily with only a couple of scrapes from the rock face of the mountain on the bumper. Someone used to driving in the mountains would probably have no problems with it. However, it wasn't all that comfortable to drive there - especially at night - for this group of ladies.

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We spent a week at Aunt Bugs cabin; "( Bearway to Heaven 1318) and had the most wonderful experience. Freshly decorated and instead of two bedrooms it had three; all the amenities you could want; Game table; Juke box; standup video arcade with 60 different games; pool table; hot tub. Lots of old time board games and a flat screen TV in every room with a bunch of DVD;s and a complete computer/ wireless system throughout the house..
No reason to go down the mountain once your their; beautiful view of MT LeConte, 2700 feet up/ And the best thing was instead of being decorated like every other cabin it had a Hard Rock Cafe theme with guitars in cases hung on the wall and each room in a different Rock stars motif; very unusual and extraordinary; have to see it to believe it; And it seems the cabin is on a Cull D sac ; on the mountain and on top of that on its own little mountain; very secluded; nobody passing by or coming up their unless they have to; just such an experience. Plus the help at Aunt Bugs was first rate; Just what you want on a vacation ; no problems and no reason to leave; everything they have in Gatlinburg is already in the cabin for us to use; cant wait to go back; plus very economical rated price wise compared to the other Chalets.

5
★★★★★

We spent a week at Aunt Bugs cabin; "( Bearway to Heaven 1318) and had the most wonderful experience. Freshly decorated and instead of two bedrooms it had three; all the amenities you could want; Game table; Juke box; standup video arcade with 60 different games; pool table; hot tub. Lots of old time board games and a flat screen TV in every room with a bunch of DVD;s and a complete computer/ wireless system throughout the house..
No reason to go down the mountain once your their; beautiful view of MT LeConte, 2700 feet up/ And the best thing was instead of being decorated like every other cabin it had a Hard Rock Cafe theme with guitars in cases hung on the wall and each room in a different Rock stars motif; very unusual and extraordinary; have to see it to believe it; And it seems the cabin is on a Cull D sac ; on the mountain and on top of that on its own little mountain; very secluded; nobody passing by or coming up their unless they have to; just such an experience. Plus the help at Aunt Bugs was first rate; Just what you want on a vacation ; no problems and no reason to leave; everything they have in Gatlinburg is already in the cabin for us to use; cant wait to go back; plus very economical rated price wise compared to the other Chalets.

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We stayed at Aunt Bugs cabins from 12-26-11 thru 12-29-11, we rented two seperate cabins for our stay...most horrible experience ever!!! The cabins were both filthy, the first cabin Miracle Mountain View had soo much mildew in the showers that we were forced to shower in flip flops, as the mold & mildew would run down the doors when the water hit it. The bed we slept in had some sort of sand like particles on the flat sheet, the bedroom the grandparents were using had "hairs" on the sheets!! The children slept in their clothes to avoid the filth that was under the covers.The second cabin Life of Luxury was twice as filthy as the first, this one came with a wet and I do mean fresh spot that I believe to be vomit on the center of the king bed in the main bedroom off of the kitchen. We reported this immediately, They never called us back or sent anyone to investigate this complaint!!Two of the TV remotes were missing,the handle on the refrigerator door was loose, foosball table was broken, pool sticks were broken, hot tub had one jet that worked, but the cover of it shot off if you turned it on, the air hockey table was missing the trim so the puck would get lodged in the sides or shoot off of the table if used. We reported all of these issues to the management and all they did was add an extra charge on to my bill for alegedly using six bedrooms or a fold out couch, they aren't sure of their exact story! They were completely rude and the most dishonest group I have ever dealt with. I would strongly encourage anyone to avoid them at all costs. I have never filed complaints or posted anything on these sites, but I honestly hope to spare someone the expense, loss of valuable family vacation time and the headache of fighting the false charges that seem to apply to most guests!!! Pitching a tent would be better than a stay with this company! I WOULD NOT HAVE GIVEN THEM ONE STAR BUT THE SITE REQUIRES A RESPONSE.

1
★☆☆☆☆

We stayed at Aunt Bugs cabins from 12-26-11 thru 12-29-11, we rented two seperate cabins for our stay...most horrible experience ever!!! The cabins were both filthy, the first cabin Miracle Mountain View had soo much mildew in the showers that we were forced to shower in flip flops, as the mold & mildew would run down the doors when the water hit it. The bed we slept in had some sort of sand like particles on the flat sheet, the bedroom the grandparents were using had "hairs" on the sheets!! The children slept in their clothes to avoid the filth that was under the covers.The second cabin Life of Luxury was twice as filthy as the first, this one came with a wet and I do mean fresh spot that I believe to be vomit on the center of the king bed in the main bedroom off of the kitchen. We reported this immediately, They never called us back or sent anyone to investigate this complaint!!Two of the TV remotes were missing,the handle on the refrigerator door was loose, foosball table was broken, pool sticks were broken, hot tub had one jet that worked, but the cover of it shot off if you turned it on, the air hockey table was missing the trim so the puck would get lodged in the sides or shoot off of the table if used. We reported all of these issues to the management and all they did was add an extra charge on to my bill for alegedly using six bedrooms or a fold out couch, they aren't sure of their exact story! They were completely rude and the most dishonest group I have ever dealt with. I would strongly encourage anyone to avoid them at all costs. I have never filed complaints or posted anything on these sites, but I honestly hope to spare someone the expense, loss of valuable family vacation time and the headache of fighting the false charges that seem to apply to most guests!!! Pitching a tent would be better than a stay with this company! I WOULD NOT HAVE GIVEN THEM ONE STAR BUT THE SITE REQUIRES A RESPONSE.

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1 out of 1 people found this review helpful.

Response from this business:

This woman had left another local rental company after apparently having trouble with their company, too (coincidence?). We attempted to take care of them by giving them a discount because they said they had suffered a problem with another local rental company & were without a vacation home. They instantly complained about everything & we attempted to satisfy them (with extra remotes, fixing one foosball man, & re-cleaning this million dollar property) even after their exaggerated, dramatic claims. Upon moving them to their second cabin, they let us know they would be meeting other guests. One of their children was sick & vomited in one of the bedrooms. They later called our office trying to claim that the "fresh" damaged bedding was caused by some other prior mystery party. When we contacted them about the issue, they denied everything. We are a property management company that represents individual cabin owners. We will protect their property in order to provide satisfaction for future guests. If a customer causes damage whether deliberately or by accident, we do have a protocol to follow in order to replace, fix, or resolve this issue. This is clearly stated in our policies. We understand accidents do happen, but it is common courtesy to resolve matters for the property owner and to maintain the quality product so that others may enjoy their future stay. This guest was problematic throughout their stay with us and is no longer welcome at our private business.
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I cancelled my reservation according to their policy. I am entitled to a refund. They add trip insurance without your knowledge and expect you to "catch it" to then call them to cancel it. (This is what the lady said to me when I called to find out where my refund was.) Then tell you since you had the trip insurance that they will no longer refund your money. DO NOT RENT FROM THIS COMPANY!!! They are liars, then argue with you on the phone!

1
★☆☆☆☆

I cancelled my reservation according to their policy. I am entitled to a refund. They add trip insurance without your knowledge and expect you to "catch it" to then call them to cancel it. (This is what the lady said to me when I called to find out where my refund was.) Then tell you since you had the trip insurance that they will no longer refund your money. DO NOT RENT FROM THIS COMPANY!!! They are liars, then argue with you on the phone!

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1 out of 1 people found this review helpful.

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We stayed at The Shamrock Lodge and loved the cabin itself. We were however disappointed after paying $180 per night and expecting the luxury cabin as it was advertised. They are in desperate need of a cleaning lady and maintainance man! Only 1 of the 2 showers worked so 7 people were required to share the 1 shower. The jets on the tubs were so dirty we were afraid to use them. The jets on the outdoor hottub barely worked. The fireplace in the master did not work nor did any of the lamps as the lightbulbs were blown or missing. The sofa bed was also broken. There were mouse droppings in the kitchen drawers so cooking was out of the question. Most of the lightbulbs were blown or missing which made it very dark. There was food on the porch near the trashbin. There was not enough towels or washcloths so we were required to wash them each day. The rug had not been vacuumed and the kitchen table had food crumbs on it. The games in the loft were cheap and hardly worked. Very disappointed with our stay!

2
★★☆☆☆

We stayed at The Shamrock Lodge and loved the cabin itself. We were however disappointed after paying $180 per night and expecting the luxury cabin as it was advertised. They are in desperate need of a cleaning lady and maintainance man! Only 1 of the 2 showers worked so 7 people were required to share the 1 shower. The jets on the tubs were so dirty we were afraid to use them. The jets on the outdoor hottub barely worked. The fireplace in the master did not work nor did any of the lamps as the lightbulbs were blown or missing. The sofa bed was also broken. There were mouse droppings in the kitchen drawers so cooking was out of the question. Most of the lightbulbs were blown or missing which made it very dark. There was food on the porch near the trashbin. There was not enough towels or washcloths so we were required to wash them each day. The rug had not been vacuumed and the kitchen table had food crumbs on it. The games in the loft were cheap and hardly worked. Very disappointed with our stay!

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1 out of 1 people found this review helpful.

Response from this business:

Thank you for staying with us & loving Shamrock Lodge. Your comments mysteriously contradict your statement that you loved this cabin. However, I can assure you this cabin has been deep-cleaned & we've had an impressive list of satisfied guests. Shamrock lodge is impressive & offers lots of amenities to insure your enjoyment & relaxation. All of the loft games work fine. If any future guest has an issue, let us know we are very proactive to resolve any issues & make sure you have an enjoyable stay. Thank you for your time. Our contract cleaners guarantee their work & we have multiple maintenance employees to resolve any matters during your stay
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Our group of thirteen adults (all 30+) stayed in the Redneck Ritz over Memorial Day Weekend. The cabin was infested with ants, but we made it work...made sure we kept food in the refrigerator and cleaned often. We had a quiet and peaceful stay, spending most of our time sitting in the jacuzzi or watching movies. We called ahead to find out if the TV was HDMI ready and were told they were older TVs, not flatscreens. So brought our own flatscreen TV and Blueray player with us. The day after checkout, with no explanation at all, my account was charged $384. I called to find out why and was told by Rachel that it was because we had "picked the buttons" off of one of the TVs. When I told Rachel we didn't even touch the TV, she told me our kids must have done it. When I told her we didn't have any kids, she said then it must have been an accident of some sort....how do you accidentally pick the buttons off of a TV?? Thankfully, two of the couples in our group are attorneys, so we have good advice to follow. Unfortunately, it was a really nice cabin (sans the ants) and our plans to rent it again next Memorial Day Weekend have been foiled by shady business practices.

Aunt Bugs, I know you need to replace your TVs, but charging your customers $400 for a ten year old TV is not just wrong, its laughable (and we think a small claims court judge would agree). We didn't use the obsolete television and we certainly didn't break it. We don't believe that you can a) prove that we did and b) prove that it was worth $400.

Anyone who is considering this cabin or rental company, I strongly suggest that you take pictures when you arrive to assist you later should you need to dispute bogus damage claims. Also, there have been other horrible reviews of this rental company on several sites. Do you research before you make your reservation.

It was a very nice cabin, but you get one star for trying to swindle us!

1
★☆☆☆☆

Our group of thirteen adults (all 30+) stayed in the Redneck Ritz over Memorial Day Weekend. The cabin was infested with ants, but we made it work...made sure we kept food in the refrigerator and cleaned often. We had a quiet and peaceful stay, spending most of our time sitting in the jacuzzi or watching movies. We called ahead to find out if the TV was HDMI ready and were told they were older TVs, not flatscreens. So brought our own flatscreen TV and Blueray player with us. The day after checkout, with no explanation at all, my account was charged $384. I called to find out why and was told by Rachel that it was because we had "picked the buttons" off of one of the TVs. When I told Rachel we didn't even touch the TV, she told me our kids must have done it. When I told her we didn't have any kids, she said then it must have been an accident of some sort....how do you accidentally pick the buttons off of a TV?? Thankfully, two of the couples in our group are attorneys, so we have good advice to follow. Unfortunately, it was a really nice cabin (sans the ants) and our plans to rent it again next Memorial Day Weekend have been foiled by shady business practices.

Aunt Bugs, I know you need to replace your TVs, but charging your customers $400 for a ten year old TV is not just wrong, its laughable (and we think a small claims court judge would agree). We didn't use the obsolete television and we certainly didn't break it. We don't believe that you can a) prove that we did and b) prove that it was worth $400.

Anyone who is considering this cabin or rental company, I strongly suggest that you take pictures when you arrive to assist you later should you need to dispute bogus damage claims. Also, there have been other horrible reviews of this rental company on several sites. Do you research before you make your reservation.

It was a very nice cabin, but you get one star for trying to swindle us!

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1 out of 1 people found this review helpful.

Response from this business:

Thank you for your stay. We agree that you were switching around TVs & Blu ray players at this luxury cabin. This is when the damage to the electronics may have occurred. It worked in the previous stay. Their was no immediate complaint that it didn't work during your stay. Yet it very clearly was broken after your departure. This may have been accidental, yet we do have to safeguard this property for future guests and the incumbent cabin owner. This cabin owner lives locally & inspects the cabin after each stay, so it was very clear that their was damage done. Our rental company has thousands of positive reviews and strives to satisfy our repeat guests. We do not seek to fix damaged items or charge guests for accidents or damages during their stays that show obvious negligence or partying. This is just part of our duties as a property manager and is usually unnecessary as the majority of our fantastic guests enjoy their cabins and love their time with us here in the beautiful Smokies!!!Thank you for your time
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Frickin' awesome cabin in the smokeys

Splash Mansion, nicest cabin Ive seen online. Booked it for my family in Gatlinburg, Tenn. Annual trip was loads of fun for kids

PROS: Clean, Sweet view!, Close to Attractions, Kids lovd it
CONS: check in Pigeon forge, had to leave

5
★★★★★

Frickin' awesome cabin in the smokeys

Splash Mansion, nicest cabin Ive seen online. Booked it for my family in Gatlinburg, Tenn. Annual trip was loads of fun for kids

PROS: Clean, Sweet view!, Close to Attractions, Kids lovd it
CONS: check in Pigeon forge, had to leave

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Thank you for your wonderful comments and time with us. Splash Mansion is a remarkable cabin & we look forward to your future visit
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My children enjoyed their visit to the Smokies and I wanted to let people know Aunt Bugs Cabins does a fine job in providing vacation homes. One of their staff members went above the call of duty when we had a family member fall ill and needed to find a local clinic. Their staff treated us like their best customers and appreciate their service. Our cabin was very clean by the way. You will be impressed with the mountain views from your cabin. I highly recommend this Aunt Bugs company

4
★★★★☆

My children enjoyed their visit to the Smokies and I wanted to let people know Aunt Bugs Cabins does a fine job in providing vacation homes. One of their staff members went above the call of duty when we had a family member fall ill and needed to find a local clinic. Their staff treated us like their best customers and appreciate their service. Our cabin was very clean by the way. You will be impressed with the mountain views from your cabin. I highly recommend this Aunt Bugs company

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Thank you for your kind words. We have an incredible staff that cares about our guests and want to provide a fantastic experience for families that visit us from all over the World. We look forward to your next stay with us
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Our cabin was awesome! Never thought Id ever stay in vacation rental with its own private pool, but we did for Valentines...it was perfect!

Thx Aunt Bugs
Just wanted 2pass that along...you have to try 1 of their beautiful cabins for a romantic trip ;)

5
★★★★★

Our cabin was awesome! Never thought Id ever stay in vacation rental with its own private pool, but we did for Valentines...it was perfect!

Thx Aunt Bugs
Just wanted 2pass that along...you have to try 1 of their beautiful cabins for a romantic trip ;)

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Stayed in 'gone swimming'
Mattresses came over on the Mayflower. Bedspreads were ripped,linens old. Pillows, came over with the mattresses. Pans were non-stick 10 years and fifty scratches ago. Carpets stained. Hot tub cover tattered and in pieces which allows bugs. Grill was scary dirty. Got a laugh out of the envelope for tip for the cleaners! Up-date the beds, hot tub cover, clean it up and you would have a winner.

2
★★☆☆☆

Stayed in 'gone swimming'
Mattresses came over on the Mayflower. Bedspreads were ripped,linens old. Pillows, came over with the mattresses. Pans were non-stick 10 years and fifty scratches ago. Carpets stained. Hot tub cover tattered and in pieces which allows bugs. Grill was scary dirty. Got a laugh out of the envelope for tip for the cleaners! Up-date the beds, hot tub cover, clean it up and you would have a winner.

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Response from this business:

Thank you for your stay with us. This cabin owner has recently replaced his mattresses and they have a new grill. We will provide new pillows or kitchenware if you need them during your stay with us. All you had to do was contact us at the office. Thank you for your feedback. We are determined to have a winner, as you say & look forward to your return! Thank you!!!
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User Rating: 1 out of 5 stars
by mom*2*4 04/01/2011
Just returned from a horrible trip to Tenessee. We rented the Bear's Lair from Aunt Bugs. Booking was a nightmare and we had to call for a confirmation. We also learned that the price wasn't correct because the website is so vague. Upon arrival and were so disappointed in both the customer service and the cabin. Although the cabin has been recently redecorated and is a beautiful cabin, it was dirty and we were unable to use ammentities that we paid for. On day one I ruined a load of laundry because the hot and cold lines were mixed on the washer. The dryer was also broken and took a day and a half to dry a load. The remainder of the trip we had to hang up our laundry all over the cabin to have dry laundry. I called every day and none of Aunt Bugs Agents ever apologized or fixed the issues. Then on day 3 the washer broke all together leaving a full load of laundy dirty and wet, with no way to dry it. Fun. BTW our family of six had NO clean socks or underwear at this point and an eighty dollar dress was ruined. They then informed us they were not spending any money on the appliances because they were being replaced on April 8th. They were willing to pay for us to do our laundry elsewhere. Fun. SO... No washer and dryer, DIRTY cabin, the master jacuzzi had three tubs full of black mold in the water so we gave up on that, and the "pet friendly" cabin had no place for the dog to go potty. Only a little flowerbed area that was mostly mud. Fun. Also, except for Adam, (I have no idea why he works there) they were all rude and had NO customer service. NEVER STAY AT AUNT BUGS. DO NOT CHANCE YOUR VACATION ON THE OFF CHANCE THAT YOU WILL BE THE LUCKY ONE WHO WON'T BE TREATED UNFAIRLY BY THIS BUSINESS. THE REVIEWS ARENT WRONG! We are so upset by the fact that they didn't even try to make the situation better or refund any money for the trouble we endured. They lied to us for days promising a solution and they alredy knew that the owners refused to fix the issues. A 25$ gas card doesn't make driving home in dirty clothes with soiled dogs beds and three days worth of dirty laundry worth it. What a disappointment! While were there we checked into even the older motels and inns that had a much higher rating than Aunt Bugs. For 69$ a night you might not have a view, but I'm sure you get clean towels, beds, and friendy staff! What a dissapointment and so thankful to be home!

1
★☆☆☆☆

User Rating: 1 out of 5 stars
by mom*2*4 04/01/2011
Just returned from a horrible trip to Tenessee. We rented the Bear's Lair from Aunt Bugs. Booking was a nightmare and we had to call for a confirmation. We also learned that the price wasn't correct because the website is so vague. Upon arrival and were so disappointed in both the customer service and the cabin. Although the cabin has been recently redecorated and is a beautiful cabin, it was dirty and we were unable to use ammentities that we paid for. On day one I ruined a load of laundry because the hot and cold lines were mixed on the washer. The dryer was also broken and took a day and a half to dry a load. The remainder of the trip we had to hang up our laundry all over the cabin to have dry laundry. I called every day and none of Aunt Bugs Agents ever apologized or fixed the issues. Then on day 3 the washer broke all together leaving a full load of laundy dirty and wet, with no way to dry it. Fun. BTW our family of six had NO clean socks or underwear at this point and an eighty dollar dress was ruined. They then informed us they were not spending any money on the appliances because they were being replaced on April 8th. They were willing to pay for us to do our laundry elsewhere. Fun. SO... No washer and dryer, DIRTY cabin, the master jacuzzi had three tubs full of black mold in the water so we gave up on that, and the "pet friendly" cabin had no place for the dog to go potty. Only a little flowerbed area that was mostly mud. Fun. Also, except for Adam, (I have no idea why he works there) they were all rude and had NO customer service. NEVER STAY AT AUNT BUGS. DO NOT CHANCE YOUR VACATION ON THE OFF CHANCE THAT YOU WILL BE THE LUCKY ONE WHO WON'T BE TREATED UNFAIRLY BY THIS BUSINESS. THE REVIEWS ARENT WRONG! We are so upset by the fact that they didn't even try to make the situation better or refund any money for the trouble we endured. They lied to us for days promising a solution and they alredy knew that the owners refused to fix the issues. A 25$ gas card doesn't make driving home in dirty clothes with soiled dogs beds and three days worth of dirty laundry worth it. What a disappointment! While were there we checked into even the older motels and inns that had a much higher rating than Aunt Bugs. For 69$ a night you might not have a view, but I'm sure you get clean towels, beds, and friendy staff! What a dissapointment and so thankful to be home!

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Response from this business:

Wow, this cabin is one of our most popular beautiful log homes. Bear's Lair has all new TVs, bedding, & furniture! This cabin is located in the beautiful Gnatty Branch Village. We are sorry you had an issue with your laundry units. The staff did its best to have it fixed. The owner of the cabin actually ordered this cabin new appliances that came during your stay. We are sorry for the initial inconvenience. We're sorry we could not satisfy you with reimbursing you with funds to do your laundry at our laundromat next door, providing you with a gas card, & so many other options. Please come back to allow us to fulfill your expectations on a second visit. I believe beyond the appliance issue, which was temporary, this cabin is one of the finest log homes in the Gatlinburg area. Our guests tell us so! Thank you for your feedback
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Had a great stay with some friends in the mountains w/ this company Aunt Bug's. I came back 2give a review here because I was curious what my stay was going to be like after reading a few of the negative reviews. One lady said she checked out late because of weather. They still discounted her additional night & she took the time to complain about them. Another lady complained about food crumbs under a table. I don't get it, BUT I can tell you the staff was helpful when I picked our cabin. We didn't have any major problems. Everything was pretty clean & when one of our TVs didn't work, we found out it was our mistake. We pressed the wrong TV/Video-input button, but their maintenance man came out to help anywy. So, nothing but good news about our cabin rental here. We recomend Aunt Bugs. I'm going back this Summer & getting one of their pool cabins!!! Fun fun

5
★★★★★

Had a great stay with some friends in the mountains w/ this company Aunt Bug's. I came back 2give a review here because I was curious what my stay was going to be like after reading a few of the negative reviews. One lady said she checked out late because of weather. They still discounted her additional night & she took the time to complain about them. Another lady complained about food crumbs under a table. I don't get it, BUT I can tell you the staff was helpful when I picked our cabin. We didn't have any major problems. Everything was pretty clean & when one of our TVs didn't work, we found out it was our mistake. We pressed the wrong TV/Video-input button, but their maintenance man came out to help anywy. So, nothing but good news about our cabin rental here. We recomend Aunt Bugs. I'm going back this Summer & getting one of their pool cabins!!! Fun fun

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So sorry that I did research Aunt Bug's before we rented. Our DELUX cabin was so filthy that I refused to sleep there a second night. The bedding appeared to have urine stains and the couch was covered in old crusty food and mystery white stains. There was a large spiders nest on the curtain. Spider eggs and webbs were everywhere. The cabin was freezing when we got there so we turned on the gas fireplace. It made such a loud screeching sound that we immediately turned it off. The dishes that were in the cabinet had dried food on them. When I asked to a refund, I was told NO. Don't ruin you vacation-stay somewhere else. It's hard to believe that anyone would write a good review of this place, they must be written by Aunt Bugs staff.

1
★☆☆☆☆

So sorry that I did research Aunt Bug's before we rented. Our DELUX cabin was so filthy that I refused to sleep there a second night. The bedding appeared to have urine stains and the couch was covered in old crusty food and mystery white stains. There was a large spiders nest on the curtain. Spider eggs and webbs were everywhere. The cabin was freezing when we got there so we turned on the gas fireplace. It made such a loud screeching sound that we immediately turned it off. The dishes that were in the cabinet had dried food on them. When I asked to a refund, I was told NO. Don't ruin you vacation-stay somewhere else. It's hard to believe that anyone would write a good review of this place, they must be written by Aunt Bugs staff.

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My husband and I stayed 3 nights Jan 2011 and at first we were very happy the cabin was beautiful (which aunt bugs doesn't own or manage they just do bookings) we were scheduled to check out friday at 11 when we woke up it had snowed most of the night. My husband and I are both from florida and were a little worried about driving in the snow. we packed and cleaned and waited for the snow to melt we called Aunt bugs at our check out time of 11 to tell them that we were worried about driving down the mountain and the girl told us that if we didn't leave at check out they would HAVE to charge us for another night at a 60% rate long story short we waited till the snow had melted off the roads and left the cabin at 2:20 went straight to aunt bugs when we got there they had already charged our credit card for a full night (not 60%) they told us they didn't give refunds and that we knew when check out time it was. They were very rude and dishonest. We thought they would work with us if we were honest and upfront with them and they are not a company that shows any morals or compassion I was charged fullprice for a night I didn't book or even stay. I will never use them or suggest to anyone else to use them. Look for the private owners..

1
★☆☆☆☆

My husband and I stayed 3 nights Jan 2011 and at first we were very happy the cabin was beautiful (which aunt bugs doesn't own or manage they just do bookings) we were scheduled to check out friday at 11 when we woke up it had snowed most of the night. My husband and I are both from florida and were a little worried about driving in the snow. we packed and cleaned and waited for the snow to melt we called Aunt bugs at our check out time of 11 to tell them that we were worried about driving down the mountain and the girl told us that if we didn't leave at check out they would HAVE to charge us for another night at a 60% rate long story short we waited till the snow had melted off the roads and left the cabin at 2:20 went straight to aunt bugs when we got there they had already charged our credit card for a full night (not 60%) they told us they didn't give refunds and that we knew when check out time it was. They were very rude and dishonest. We thought they would work with us if we were honest and upfront with them and they are not a company that shows any morals or compassion I was charged fullprice for a night I didn't book or even stay. I will never use them or suggest to anyone else to use them. Look for the private owners..

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Response from this business:

Thank you for your stay. We are happy that you had a pleasant stay & have stated the "cabin was beautiful!" Check out is actually at 10, but we do allow guests a late checkout in cases like this with snowfall in our area. If there are incoming guests that have booked this cabin, then we need to allow the contract cleaning company to get in to clean the property at some convenient time. Our policy clearly explains our check-out time and late departures or stayovers dictate an extra day charge. This is common practice in the hospitality industry. Our customers cordially comply and we appreciate their stays. Sorry, about the snowfall. It sounds like you were determined to stay another night or leave in the late afternoon to secure your comfort level for driving during your wintertime selected stay back to Florida. We understand & respect your decision. We'll be sure to order some better weather next time. Please come back & see us!
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I have a reservation for the week of 8/14/10 through 8/21/10 I sencerly hope the accomadations are better then the reviews.

5
★★★★★

I have a reservation for the week of 8/14/10 through 8/21/10 I sencerly hope the accomadations are better then the reviews.

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Response from this business:

We sincerely hope you enjoy your stay. We know you'll have an amazing time and see we go through tremendous measures to insure your satisfaction. Review sites are great. Most of our stays are overwhelmingly positive. These folks leave with a smile & don't necessarily strive to surf through sites to write about their amazing experience in our lovely tourist destination with our rental company. However, when folks cause damage, stayover several hours or days past checkout, or seek discounts/free stays that go unrewarded...occasionally these folks find their way to these review sites and write a negative review that conjures all sorts of ghost conditions or problems to attempt to give our luxury rental company a black eye in the court of public opinion. Of course, sometimes their is honestly an issue or appliance "out of order" issue which we attempt to quickly remedy with a quick call to maintenance or local licensed professionals. Please give us the opportunity to earn your business & provide you with an amazing experience. We have some of the best log homes in the nation. Just check out our website at www.auntbugs.com
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I just want to start by saying I was so worried about my vacation with Aunt Bugs Cabins that we almost canceled. Some of the reviews are really nasty and I was sick with worry. Thank gosh I did not cancel!! The staff at Aunt Bugs was amazing!! We stayed at Heavenly Hideaway and the cabin was beautiful. The only complaint I had was that the couch was dirty and broken. However, when I called they were so nice and wanted to send someone out right away to clean it and look at it. We were going out and I had my dog so I said not to worry about it. I have three teenage boys and they would sleep in mud if I let them. Anyways, they still sent someone out the next morning and he was really cool. Then I forgot to call when we left at 6am and remembered at 2pm so I was worried they were gonna charge me. Nope they were super nice about it and said don't worry. I would rent from this company again! We had a great time and loved our cabin!

4
★★★★☆

I just want to start by saying I was so worried about my vacation with Aunt Bugs Cabins that we almost canceled. Some of the reviews are really nasty and I was sick with worry. Thank gosh I did not cancel!! The staff at Aunt Bugs was amazing!! We stayed at Heavenly Hideaway and the cabin was beautiful. The only complaint I had was that the couch was dirty and broken. However, when I called they were so nice and wanted to send someone out right away to clean it and look at it. We were going out and I had my dog so I said not to worry about it. I have three teenage boys and they would sleep in mud if I let them. Anyways, they still sent someone out the next morning and he was really cool. Then I forgot to call when we left at 6am and remembered at 2pm so I was worried they were gonna charge me. Nope they were super nice about it and said don't worry. I would rent from this company again! We had a great time and loved our cabin!

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Response from this business:

Sandy P! Thank you for your lovely comments. We love when folks remember to come back to the site after they have stayed with us & actually write an objective review about our rental company! We agree with your complaint & contacted the cabin owner about the sofa. There is now a brand new sleepersofa at the lovely Heavenly Hideaway. Please call us on your next stay for a VIP discount. You are a valued customer. Thank you for validating us for our excellent, friendly service. Our staff loves the intriguing, friendly people that we almost always come to face in this beautiful mountain destination. With over 12 million visitors to our Park annually, we encounter so many incredible people! Thank you for recommending our company & please come back soon
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6-8-2010 to 6-10-2010. We stayed at the American Dream 142. Cabin was cozy and clean and we really enjoyed the quiet and scenic setting. We had a problem following written directions to the cabin, but a local gentleman came to our aid and let us follow him to the location. Also we are renting another cabin in August and the map to it was no better. We ran across several other people wandering around lost. The company needs to work that problem out to make the experience less stressful for the customers. All the cabins look to be well maintained on the outside and ours was very clean. Overall I would highly recommend others to try this experience at least once.

4
★★★★☆

6-8-2010 to 6-10-2010. We stayed at the American Dream 142. Cabin was cozy and clean and we really enjoyed the quiet and scenic setting. We had a problem following written directions to the cabin, but a local gentleman came to our aid and let us follow him to the location. Also we are renting another cabin in August and the map to it was no better. We ran across several other people wandering around lost. The company needs to work that problem out to make the experience less stressful for the customers. All the cabins look to be well maintained on the outside and ours was very clean. Overall I would highly recommend others to try this experience at least once.

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We loved our honeymoon at Aunt Bug's Cabin Rentals!!!!!The cabin was clean, private, & had everything we were looking for in our honeymoon!My wife made most the plans & said their staff were very helpful in setting up our reservation. Their rates seemed to be in line with other websites we went through. Aunt Bug's had the nicest selection of 1 bedroom cabins we researched in the Smoky Mountains. 2 thumbs up!!!We'll be back for our Anniversary :)

5
★★★★★

We loved our honeymoon at Aunt Bug's Cabin Rentals!!!!!The cabin was clean, private, & had everything we were looking for in our honeymoon!My wife made most the plans & said their staff were very helpful in setting up our reservation. Their rates seemed to be in line with other websites we went through. Aunt Bug's had the nicest selection of 1 bedroom cabins we researched in the Smoky Mountains. 2 thumbs up!!!We'll be back for our Anniversary :)

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Absolutely worst management ever! I place a web reservation for 3 nights. I was later told that I would have to stay 4 nights due to special timing. After agreeing to the 4th day, I surprised my wife with the news of a vacation. She informed me that we could not go due to other plans being made. Auntbugs refused ANY kind of compromise. They told me that I could come stay for 4 days or not. Either way I was get ZERO refund. The time between maing the reservation and the cancellation request was no more than 1 hour. And since I made the reservation within the 30 days priot to arrival, I could not get ANY refund. It seems to me that if they are goign to have a 30 days policy, then they shoudl not be taking any reservations less than 30 days prior to arrival. And look at this little "screw you" tidbit in their policy....REFUNDS: No refunds will be made for breakdown or malfunctions of appliances (TV, VCR, air conditioner, heater, Jacuzzi, hot tub, etc.), acts of God, and no refunds will be made (because of weather) due to electrical power, water, cable outages, location of cabin, presence of insects, type of roadways or driveways leading to your cabin or in climate weather. Basically, the road could wash out or the cabin burn down, and they would keep your money anyway.

1
★☆☆☆☆

Absolutely worst management ever! I place a web reservation for 3 nights. I was later told that I would have to stay 4 nights due to special timing. After agreeing to the 4th day, I surprised my wife with the news of a vacation. She informed me that we could not go due to other plans being made. Auntbugs refused ANY kind of compromise. They told me that I could come stay for 4 days or not. Either way I was get ZERO refund. The time between maing the reservation and the cancellation request was no more than 1 hour. And since I made the reservation within the 30 days priot to arrival, I could not get ANY refund. It seems to me that if they are goign to have a 30 days policy, then they shoudl not be taking any reservations less than 30 days prior to arrival. And look at this little "screw you" tidbit in their policy....REFUNDS: No refunds will be made for breakdown or malfunctions of appliances (TV, VCR, air conditioner, heater, Jacuzzi, hot tub, etc.), acts of God, and no refunds will be made (because of weather) due to electrical power, water, cable outages, location of cabin, presence of insects, type of roadways or driveways leading to your cabin or in climate weather. Basically, the road could wash out or the cabin burn down, and they would keep your money anyway.

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Richard, we are sorry you reserved a cabin with our rental company which represents independent mortgage-paying owners. It sounds like you had a beautiful plan to impress your wife with a mountain vacation, then she said no at a later date (?). We honored your booking & reservation & have created a cancellation policy that according to our industry is practical and agreeable to the vast majority of our guests. We now have trip insurance that we offer through Travelguard. This is mostly for emergency purposes like sickness, death in the family, recent military deployment, traffic accident, natural disaster, etc. Did you select the trip insurance or have an emergency reason for cancellation? We hope came to honor your booked reservation & enjoyed your stay with us! It doesn't say so, but I'm sure you & your wife had a pleasant stay in our area. Of course, We would move you to another cabin or refund your money if your cabin burned down or if the roads were flooded. Just an FYI. Thank you for your feedback
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My wife and I recently stay at 1 of Aunt Bugs rental cabins ,and we were never so disappointed in our lives. this place was the dirtiest place you can ever imagine. there wer dead flies laying on the window sills,and cobwebs in every corner. the hot tub they promised was more like a oversized bath tub,and if thats not bad enough the sinks leaked and we couldn't use the dishwasher. there wasn't enough towels or wash cloths. If you're planning a vacation in the Gatlinburg area, save yourself some grief and rent from another company and be happy

1
★☆☆☆☆

My wife and I recently stay at 1 of Aunt Bugs rental cabins ,and we were never so disappointed in our lives. this place was the dirtiest place you can ever imagine. there wer dead flies laying on the window sills,and cobwebs in every corner. the hot tub they promised was more like a oversized bath tub,and if thats not bad enough the sinks leaked and we couldn't use the dishwasher. there wasn't enough towels or wash cloths. If you're planning a vacation in the Gatlinburg area, save yourself some grief and rent from another company and be happy

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Response from this business:

You haven't listed your cabin, so I'm not sure how to refer to your response as we have many Williams that stay with us throughout the year, sir. I'm extremely sorry you saw some insects and a cobweb in our mountain location. We would be happy to send up maintenance or housekeeping if this was an inconvenience. Most of our hot tubs are commercial size, while indoor jacuzzi tubs vary. We give the same amount of towels & face cloths to each guest which appear to be more than sufficient. Sorry you had a few issues with your stay, but we hope your next stay with us will be a more pleasant one.
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WIsh I would have read the reviews for these cabins before I booked it!! Checking in was ok...however when we got to the cabin there was no playstation and no air hockey table as stated on the website. The sink was leaking under the cabinet and out into the kitchen floor. It took four calls and three trips from the maintenance guy before it was fixed (the day before we left...of course!). There were not enough washcloths, the cabin wasn't very clean (cobwebs everywhere, dead flies in the windows, nasty debris under the beds). The pull out mattress was thread bare with the springs poking through. The "river views" was a corner piece of a stream. Very unhappy and encourage people to look at other places to stay!!!

1
★☆☆☆☆

WIsh I would have read the reviews for these cabins before I booked it!! Checking in was ok...however when we got to the cabin there was no playstation and no air hockey table as stated on the website. The sink was leaking under the cabinet and out into the kitchen floor. It took four calls and three trips from the maintenance guy before it was fixed (the day before we left...of course!). There were not enough washcloths, the cabin wasn't very clean (cobwebs everywhere, dead flies in the windows, nasty debris under the beds). The pull out mattress was thread bare with the springs poking through. The "river views" was a corner piece of a stream. Very unhappy and encourage people to look at other places to stay!!!

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I have stayed with them several times. We had a great time and had a few 'pets' with Raccoons on the porch and bears in our trash! I have never stayed in East TN without seeing wildlife though.
The only problem that we had was that our cabin was supposed to have had swimming pool access. It did the first year that we had stayed in it, but after making it to our cabin and wanting to go swimming the second go around... we ended up being a run-around. Our pass to the Clubhouse was supposed to be at the clubhouse...we went to the clubhouse and were told there was no pass there and it must be at the main clubhouse in gatlinburg. It turned up to not be at either of these places. We called the cabin company back and they had finally told us that the owner did not pay the membership dues. They told us that they could provide us with a temporary card. My brother-n-law had to end up going to get the card. When he got back, I noticed that they gave us a two day pass for our eight day stay! One of those days, it had rained all day! I would just hate to see how much extra we had paid to have 'swimming pool access'.

4
★★★★☆

I have stayed with them several times. We had a great time and had a few 'pets' with Raccoons on the porch and bears in our trash! I have never stayed in East TN without seeing wildlife though.
The only problem that we had was that our cabin was supposed to have had swimming pool access. It did the first year that we had stayed in it, but after making it to our cabin and wanting to go swimming the second go around... we ended up being a run-around. Our pass to the Clubhouse was supposed to be at the clubhouse...we went to the clubhouse and were told there was no pass there and it must be at the main clubhouse in gatlinburg. It turned up to not be at either of these places. We called the cabin company back and they had finally told us that the owner did not pay the membership dues. They told us that they could provide us with a temporary card. My brother-n-law had to end up going to get the card. When he got back, I noticed that they gave us a two day pass for our eight day stay! One of those days, it had rained all day! I would just hate to see how much extra we had paid to have 'swimming pool access'.

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Response from this business:

Sorry you had an issue at the clubhouse. We don't manage it, but the HOA does. It sounds like the office attempted to remedy the situation for you. Sorry for the initial inconvenience. Sounds like your experience at the cabin was great outside of pool access. Thank you for your feedback.
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Cabin was moldy, peeling paint, loose deck stairs and railing. No mountain view as promised. No microwave, office said they would bring one over but it never arrived. Pet stains all over the carpet despite $50 per pet fee which should pay for clean carpets. Complained to management who said they would contact us with an "adjustment" but have not heard from them in two weeks and I'm sure I never will. Bad cabins run by even worse management.

1
★☆☆☆☆

Cabin was moldy, peeling paint, loose deck stairs and railing. No mountain view as promised. No microwave, office said they would bring one over but it never arrived. Pet stains all over the carpet despite $50 per pet fee which should pay for clean carpets. Complained to management who said they would contact us with an "adjustment" but have not heard from them in two weeks and I'm sure I never will. Bad cabins run by even worse management.

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Response from this business:

Doug, I'm not sure what cabin you stayed at but we are sorry the cabin did not meet your expecations. Our management strives to satisfy our guests. If upon arrival, the cabin has issues we will remedy the situation or move you to another cabin of the same price/class calibur. We have an assortment of cabins from luxury to budget-friendly rating categories. Most of our cabins were deep cleaned and had new carpeting installed this season. Please give us another opportunity to serve as your cabin rental company in the Smokies.
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Rude, Arrogant, non caring

We had made our reservations on line and received our confirmation number. Well so far so good. One day before our scheduled arrival time, we decided to try for one extra night stay. The phone call was made at 1700 hrs. I spoke to a very nice young lady and was told that the paperwork would be in the late arrival box outside the rental office. Well after a four hrs drive, both families, 4 children and 4 adults, ended up at Aunt Bugs rental office without anything in the rental box. We ended up spending the night at the Days Inn witch by the way was great. We should have stayed there the entire time. The night clerk at the Days Inn informed us that we were not the first Aunt Bugs visitors with check in problems.
The next morning I had the misfortune to meet the manager at the Aunt Bugs rental office. The jerk informed me that check in time was after 3pm. Unless we want to pay one extra night. I showed him the receipt from Days inn and told him that due to his mistake we had to pay to stay at a motel, but this lowlife could have cared less. He then asked if I had an e mail confirmation. I did not. And so they made us wait until 3 pm. I asked to speak to his boss but was told that he was the man.
They have a no refund policy on their deposit. So we had no choice but to stay at Aunt Bugs or loose our deposit. If you stay in one of their cabins look under the deck were the hot tub is located. The one we had, besides the fact that it did not work properly, is getting ready to go down the mountain side including part of the deck. Also bring plenty of drinking water. There is so much sulfur in the water that it is impossible to cook or even brush your teeth with it. The chlorine and sulfur mixture made the hot tub smell like cat urine.
Aunt Bugs could be a great place, however the management just don??t give a hoot about the customers.
Worst place ever.

Mike W

1
★☆☆☆☆

Rude, Arrogant, non caring

We had made our reservations on line and received our confirmation number. Well so far so good. One day before our scheduled arrival time, we decided to try for one extra night stay. The phone call was made at 1700 hrs. I spoke to a very nice young lady and was told that the paperwork would be in the late arrival box outside the rental office. Well after a four hrs drive, both families, 4 children and 4 adults, ended up at Aunt Bugs rental office without anything in the rental box. We ended up spending the night at the Days Inn witch by the way was great. We should have stayed there the entire time. The night clerk at the Days Inn informed us that we were not the first Aunt Bugs visitors with check in problems.
The next morning I had the misfortune to meet the manager at the Aunt Bugs rental office. The jerk informed me that check in time was after 3pm. Unless we want to pay one extra night. I showed him the receipt from Days inn and told him that due to his mistake we had to pay to stay at a motel, but this lowlife could have cared less. He then asked if I had an e mail confirmation. I did not. And so they made us wait until 3 pm. I asked to speak to his boss but was told that he was the man.
They have a no refund policy on their deposit. So we had no choice but to stay at Aunt Bugs or loose our deposit. If you stay in one of their cabins look under the deck were the hot tub is located. The one we had, besides the fact that it did not work properly, is getting ready to go down the mountain side including part of the deck. Also bring plenty of drinking water. There is so much sulfur in the water that it is impossible to cook or even brush your teeth with it. The chlorine and sulfur mixture made the hot tub smell like cat urine.
Aunt Bugs could be a great place, however the management just don??t give a hoot about the customers.
Worst place ever.

Mike W

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I will have to say, up front, the cabin was gorgeous and very clean. As soon as we set foot in the cabin, we went over everything and noticed the fireplace did not work. I called less then an hour after we checked in to report it and no one showed up until the next night (or so they say, we weren't there at the alleged time)! I called every single day, multiple times, to no avail. This company simply does not care about any thing other then your money. You can find that out for youself by reading their return policy, or lack thereof. This company has horrible reviews on Tripadvisor dot com and on the Better Business Bureaus website. What good is a romantic winter anniversary in a mountain cabin without a fireplace?! And then there's that little nasty problem of them stealing your things, or in their terminology, not responsible for left items. Does any one care about their customers any more? I left my prescription eyeglasses there and no one seems to know any thing about them! Don't even think of renting with them! There are plenty of other cabin rentals in Pigeon Forge.

1
★☆☆☆☆

I will have to say, up front, the cabin was gorgeous and very clean. As soon as we set foot in the cabin, we went over everything and noticed the fireplace did not work. I called less then an hour after we checked in to report it and no one showed up until the next night (or so they say, we weren't there at the alleged time)! I called every single day, multiple times, to no avail. This company simply does not care about any thing other then your money. You can find that out for youself by reading their return policy, or lack thereof. This company has horrible reviews on Tripadvisor dot com and on the Better Business Bureaus website. What good is a romantic winter anniversary in a mountain cabin without a fireplace?! And then there's that little nasty problem of them stealing your things, or in their terminology, not responsible for left items. Does any one care about their customers any more? I left my prescription eyeglasses there and no one seems to know any thing about them! Don't even think of renting with them! There are plenty of other cabin rentals in Pigeon Forge.

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Response from this business:

Thank you for your wonderful comments about our cabin. We also feel our cabins are generally "gorgeous and very clean!" You had an issue and someone came right out the next day. Where did you leave your prescription eyeglasses? Not sure we have any staff members in stealing your prescription eyeglasses, but please call us to let us know where you may have forgotten them. Sometimes good folks leave them out & about, at restaurants, airports, Dolly wood, etc but assume they left them at the cabin. We are glad you enjoyed your cabin & look forward to your next stay in the Smokies!
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My husband and I stayed at Aunt Bugs in Oct 06 and planned to be married at the cabin during our stay. Upon arrival the cabin had not been cleaned very well after the last guests and the furniture looked and smelled old and dirty. At check in the staff did not seem very friendly and seemed more focused on barking out the rules and policies than making sure we were happy with the cabin and that we would enjoy our stay. We planned to be married on Tuesday morning at 11:00. Over night on Monday there was a storm and we awoke to no electricity or water in the cabin. We decided to postpose our wedding until later that afternoon, so we called the minister, baker and photographer and they agreed to come to the cabin at 4:00 pm. At 3:00 pm there was still no power/water so we had to cancel our wedding and our wedding guests left. It was cold in the cabin and everyone was irritable since we were all dirty, hungry and cold. We had made several calls to Aunt Bugs office during the day on Tuesday to ask that they move us to a cabin that had power and water and they refused and kept telling us the power would be restored "soon". Late in the afternoon we asked if they would pay for a hotel so that I and my soon to be husband could shower and dress and possibly get married at a different location. They refused to do even this for us even though they knew it was our wedding day. Well, "soon" turned out to be in the early morning hours on Wednesday. By that time the food in the fridge and freezer that we had bought for the wedding and for the week had spolied and had to be thrown out. We eventually got married late on Wednesday afternoon and were vrey pleased that the minister, baker and photographer from Smokey Mountain Weddings went out of their way to accomodate us the next day, unscheduled to make sure we had the nicest wedding possible under the circumstances. Aunt Bugs refused to refund any of our money for the two days without power and water and refused to refund our money for all of the spoiled food. In fact, when we returned home the following week we discovered that Aunt Bugs charged our credit card an additional $50.00 stating we had a dog in the cabin. We do not own a dog, so this is still a mystery. Our credit card co reversed the $50.00 charge after we made several calls to dispute this charge. To sum up our stay at Aunt Bugs...We paid more than $1500.00 for a cabin in hell and felt cheated and abused. Aunt Bugs had no sympathy that we had no power and water and even had the nerve to tell me to go purchase candles and make it romantic during one of the few calls made to them when the power was out. I told her that she needed to go purchase some candles herself, light them and shove them up her nose. Never again! The year prior we stayed at Cosby Creek Cabin Rentals and had an amzing time. We are planning an anniversary trip this Oct and have reserved a cabin again at Cosby Creek Cabin Rentals. We found they are down to earth, polite and the best cabin for the money in the Smokey Mountains. If your planning a trip to Aunt Bugs, cancel and reserve elsewhere!

1
★☆☆☆☆

My husband and I stayed at Aunt Bugs in Oct 06 and planned to be married at the cabin during our stay. Upon arrival the cabin had not been cleaned very well after the last guests and the furniture looked and smelled old and dirty. At check in the staff did not seem very friendly and seemed more focused on barking out the rules and policies than making sure we were happy with the cabin and that we would enjoy our stay. We planned to be married on Tuesday morning at 11:00. Over night on Monday there was a storm and we awoke to no electricity or water in the cabin. We decided to postpose our wedding until later that afternoon, so we called the minister, baker and photographer and they agreed to come to the cabin at 4:00 pm. At 3:00 pm there was still no power/water so we had to cancel our wedding and our wedding guests left. It was cold in the cabin and everyone was irritable since we were all dirty, hungry and cold. We had made several calls to Aunt Bugs office during the day on Tuesday to ask that they move us to a cabin that had power and water and they refused and kept telling us the power would be restored "soon". Late in the afternoon we asked if they would pay for a hotel so that I and my soon to be husband could shower and dress and possibly get married at a different location. They refused to do even this for us even though they knew it was our wedding day. Well, "soon" turned out to be in the early morning hours on Wednesday. By that time the food in the fridge and freezer that we had bought for the wedding and for the week had spolied and had to be thrown out. We eventually got married late on Wednesday afternoon and were vrey pleased that the minister, baker and photographer from Smokey Mountain Weddings went out of their way to accomodate us the next day, unscheduled to make sure we had the nicest wedding possible under the circumstances. Aunt Bugs refused to refund any of our money for the two days without power and water and refused to refund our money for all of the spoiled food. In fact, when we returned home the following week we discovered that Aunt Bugs charged our credit card an additional $50.00 stating we had a dog in the cabin. We do not own a dog, so this is still a mystery. Our credit card co reversed the $50.00 charge after we made several calls to dispute this charge. To sum up our stay at Aunt Bugs...We paid more than $1500.00 for a cabin in hell and felt cheated and abused. Aunt Bugs had no sympathy that we had no power and water and even had the nerve to tell me to go purchase candles and make it romantic during one of the few calls made to them when the power was out. I told her that she needed to go purchase some candles herself, light them and shove them up her nose. Never again! The year prior we stayed at Cosby Creek Cabin Rentals and had an amzing time. We are planning an anniversary trip this Oct and have reserved a cabin again at Cosby Creek Cabin Rentals. We found they are down to earth, polite and the best cabin for the money in the Smokey Mountains. If your planning a trip to Aunt Bugs, cancel and reserve elsewhere!

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My family recently visited Pigeon Forge and Gatlinburg for a week of relaxation and fun. Upon arrival to our cabin, the pictures on-line and the advertisements were very misleading. We had our grandparents with us, the beds were so high, grandma had to sleep in the chair!! The sofa bed in the living room had trash stuffed underneath and potato chip crumbs all over the mattress. You know, Aunt Bugs charges all of those high priced cleaning fees, but the cabins were unacceptable. We got our money back, but had to pay $200.00 for the one night we stayed. American Mountain Rentals were the best!! We received $1000.00 off of the rest of our stay due to the trouble with Aunt Bugs. Friendly people, very clean cabins, no cleaning or processing fees, they even called to be sure we were pleased with the cabin and were having a great time!

1
★☆☆☆☆

My family recently visited Pigeon Forge and Gatlinburg for a week of relaxation and fun. Upon arrival to our cabin, the pictures on-line and the advertisements were very misleading. We had our grandparents with us, the beds were so high, grandma had to sleep in the chair!! The sofa bed in the living room had trash stuffed underneath and potato chip crumbs all over the mattress. You know, Aunt Bugs charges all of those high priced cleaning fees, but the cabins were unacceptable. We got our money back, but had to pay $200.00 for the one night we stayed. American Mountain Rentals were the best!! We received $1000.00 off of the rest of our stay due to the trouble with Aunt Bugs. Friendly people, very clean cabins, no cleaning or processing fees, they even called to be sure we were pleased with the cabin and were having a great time!

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We have been visiting Gatlinburg for years and happened upon Aunt Bugs Cabins rentals. We have stayed in other "hotels" in Gatlinburg and we wanted something our kids stay in and have fun. This is the place. We have been several times, with and without the kids. Aunt Bugs is top notch. You will not be disappointed. Sure, you can stay with any one of the hundreds of cabin rental companies but you get what you pay for. If you don't mind walking around on dirty carpets or relaxing in Pepto Pink heartshaped hottubs with the people staying next door looking into your porch... just to save a buck or two...go for it...just more availability for my family to stay at a clean, well appointed, beautifully decorated cabin. We wouldn't stay with anyone else!

PROS: A cabin away from home...and its clean & beautifully decorated!
CONS: Vacation is never long enough!

5
★★★★★

We have been visiting Gatlinburg for years and happened upon Aunt Bugs Cabins rentals. We have stayed in other "hotels" in Gatlinburg and we wanted something our kids stay in and have fun. This is the place. We have been several times, with and without the kids. Aunt Bugs is top notch. You will not be disappointed. Sure, you can stay with any one of the hundreds of cabin rental companies but you get what you pay for. If you don't mind walking around on dirty carpets or relaxing in Pepto Pink heartshaped hottubs with the people staying next door looking into your porch... just to save a buck or two...go for it...just more availability for my family to stay at a clean, well appointed, beautifully decorated cabin. We wouldn't stay with anyone else!

PROS: A cabin away from home...and its clean & beautifully decorated!
CONS: Vacation is never long enough!

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Response from this business:

Thank your for your glowing recommendation. We look forward to your return stay M.A. You're right vacation is never long enough, but we'll always be here when you want to come back! Thank you for picking us from the hundreds of companies out there :)
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We stayed at aunt bug's on our weekend away. Everything was so nice inside. It was very clean and elegant. We had a fireplace in the bedroom and in the living room. We also had a hot tub outside on the porch. I would love to go back and stay again.

5
★★★★★

We stayed at aunt bug's on our weekend away. Everything was so nice inside. It was very clean and elegant. We had a fireplace in the bedroom and in the living room. We also had a hot tub outside on the porch. I would love to go back and stay again.

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Aunt Bugs Log Cabin Rentals is a pretty good cabin rental company. We have only stayed in their cabins one time, and I was not so impressed. I think that most cabins are nice, with all of the different companies, but this company charges cleaning and reservation fees. There are MANY other cabin rental companies that do not. However, this company has clean homes and we would stay here again.

3
★★★☆☆

Aunt Bugs Log Cabin Rentals is a pretty good cabin rental company. We have only stayed in their cabins one time, and I was not so impressed. I think that most cabins are nice, with all of the different companies, but this company charges cleaning and reservation fees. There are MANY other cabin rental companies that do not. However, this company has clean homes and we would stay here again.

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Response from this business:

Thank you Tiffany for your kind words about our cabins. We do have clean homes and we feel we do offer many of the best cabins in our area. Most rental companies, not only in our area but throughout the country, often charge a transactional fee or cleaning charge with your rental. This is very common, but our rates are also very competitive. If you continue to choose cabin rentals in our area, we are confident that you will find this to be true. You are a valued customer and we hope you return. We have VIP specials for returning guests

Latest reviews from Citysearch.

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Renters beware, the management company leaves a lot to be desired. God forbid one of your appliances don't work. If it can not be fixed by a vaccuum cleaner or a hairdryer you are out of luck!!

1
★☆☆☆☆

Renters beware, the management company leaves a lot to be desired. God forbid one of your appliances don't work. If it can not be fixed by a vaccuum cleaner or a hairdryer you are out of luck!!

Cons: Poor Management

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Great cabin in Pigeon Forge near Dollywood. It was pet friendly & convenient to downtown Pigeon Forge & Gatlinburg.

5
★★★★★

Great cabin in Pigeon Forge near Dollywood. It was pet friendly & convenient to downtown Pigeon Forge & Gatlinburg.

Pros: Cleanest Luxury Cabins in Smoky Mountains

Cons: Couldn't stay longer

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