Insider Pages Reviews for Aunt Bugs Log Cabin Rentals

1 Stars: Rude and Non Caring.....only $$$$$. (by Lee Ann W.)

Lee Ann W. — Fri, 09 Oct 2009 21:13:00 GMT

When we arrived at our cabin in July 2009 it was on FIRE! We got stuck in a cabin that had no view and our bill was the same. They do not care about customer satisfaction. Only $$$. I filed a complaint with BBB. I was told they would turn it over to owner of the company and cabin. Still waiting.... We just wanted compensation for our first night which we spent with the police and fire dept. I hope to tell as many people as possible about their practices. The manager, Brian Spiezio, told us that he had done all he could for use that he just "managed" the cabins. The $$$ issue was out of his hands. He also would not provide us with owner information so we could write our own letter. I wish I would have read more reviews. Beware of this business!!!

4 Stars: Aunt Bugs Log Cabin Rentals is A Run Around! (by H C.)

H C. — Fri, 02 Oct 2009 00:37:00 GMT

I have stayed with them several times. We had a great time and had a few 'pets' with Raccoons on the porch and bears in our trash! I have never stayed in East TN without seeing wildlife though.
The only problem that we had was that our cabin was supposed to have had swimming pool access. It did the first year that we had stayed in it, but after making it to our cabin and wanting to go swimming the second go around... we ended up being a run-around. Our pass to the Clubhouse was supposed to be at the clubhouse...we went to the clubhouse and were told there was no pass there and it must be at the main clubhouse in gatlinburg. It turned up to not be at either of these places. We called the cabin company back and they had finally told us that the owner did not pay the membership dues. They told us that they could provide us with a temporary card. My brother-n-law had to end up going to get the card. When he got back, I noticed that they gave us a two day pass for our eight day stay! One of those days, it had rained all day! I would just hate to see how much extra we had paid to have 'swimming pool access'.

1 Stars: LOOK ELSEWHERE (by Doug R.)

Doug R. — Fri, 31 Oct 2008 06:57:00 GMT

Cabin was moldy, peeling paint, loose deck stairs and railing. No mountain view as promised. No microwave, office said they would bring one over but it never arrived. Pet stains all over the carpet despite $50 per pet fee which should pay for clean carpets. Complained to management who said they would contact us with an "adjustment" but have not heard from them in two weeks and I'm sure I never will. Bad cabins run by even worse management.

1 Stars: Rude, Arrogant, non caring (by Michael W.)

Michael W. — Mon, 25 Feb 2008 05:21:00 GMT

Rude, Arrogant, non caring

We had made our reservations on line and received our confirmation number. Well so far so good. One day before our scheduled arrival time, we decided to try for one extra night stay. The phone call was made at 1700 hrs. I spoke to a very nice young lady and was told that the paperwork would be in the late arrival box outside the rental office. Well after a four hrs drive, both families, 4 children and 4 adults, ended up at Aunt Bugs rental office without anything in the rental box. We ended up spending the night at the Days Inn witch by the way was great. We should have stayed there the entire time. The night clerk at the Days Inn informed us that we were not the first Aunt Bugs visitors with check in problems.
The next morning I had the misfortune to meet the manager at the Aunt Bugs rental office. The jerk informed me that check in time was after 3pm. Unless we want to pay one extra night. I showed him the receipt from Days inn and told him that due to his mistake we had to pay to stay at a motel, but this lowlife could have cared less. He then asked if I had an e mail confirmation. I did not. And so they made us wait until 3 pm. I asked to speak to his boss but was told that he was the man.
They have a no refund policy on their deposit. So we had no choice but to stay at Aunt Bugs or loose our deposit. If you stay in one of their cabins look under the deck were the hot tub is located. The one we had, besides the fact that it did not work properly, is getting ready to go down the mountain side including part of the deck. Also bring plenty of drinking water. There is so much sulfur in the water that it is impossible to cook or even brush your teeth with it. The chlorine and sulfur mixture made the hot tub smell like cat urine.
Aunt Bugs could be a great place, however the management just dont give a hoot about the customers.
Worst place ever.

Mike W

5 Stars: Don't stay anywhere else... (by M. A.)

M. A. — Sun, 17 Sep 2006 20:31:00 GMT

We have been visiting Gatlinburg for years and happened upon Aunt Bugs Cabins rentals. We have stayed in other "hotels" in Gatlinburg and we wanted something our kids stay in and have fun. This is the place. We have been several times, with and without the kids. Aunt Bugs is top notch. You will not be disappointed. Sure, you can stay with any one of the hundreds of cabin rental companies but you get what you pay for. If you don't mind walking around on dirty carpets or relaxing in Pepto Pink heartshaped hottubs with the people staying next door looking into your porch... just to save a buck or two...go for it...just more availability for my family to stay at a clean, well appointed, beautifully decorated cabin. We wouldn't stay with anyone else!

PROS: A cabin away from home...and its clean & beautifully decorated!
CONS: Vacation is never long enough!

5 Stars: great cabin (by Amy C.)

Amy C. — Wed, 02 Nov 2005 04:11:00 GMT

We stayed at aunt bug's on our weekend away. Everything was so nice inside. It was very clean and elegant. We had a fireplace in the bedroom and in the living room. We also had a hot tub outside on the porch. I would love to go back and stay again.

3 Stars: Better Cabins Out There (by TIFFANY S.)

TIFFANY S. — Tue, 01 Nov 2005 23:03:00 GMT

Aunt Bugs Log Cabin Rentals is a pretty good cabin rental company. We have only stayed in their cabins one time, and I was not so impressed. I think that most cabins are nice, with all of the different companies, but this company charges cleaning and reservation fees. There are MANY other cabin rental companies that do not. However, this company has clean homes and we would stay here again.