Markman's Diamonds & Fine

★★★☆☆
  • 6932 Kingston Pike

    Knoxville, TN 37919

    Map & Directions
  • 865-584-0247

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I dont usually write reviews, but this has been one of the worst purchasing experiences of my life, so heres a heads up I purchased my now wifes engagement ring well over two years ago at Markmans. I was an informed buyer, hit all the shops, shopped all of the prices, and decided I would find the right ring at Markman's. Indeed the quality is great, but dont be fooled!

A couple of weeks after I made the investment, I proposed, and the ring didnt quite fit. We took it back to be resized, and Markmans told me the ring (which was only a few thousand dollars, ps) was defective. It could not be sized down small enough to fit my fiancs finger. They would need THREE WEEKS with the ring to make it right. So I am to tell my newly engaged fianc that she has to give her pretty ring back for nearly a month? No I argued with them for a time, and they decided that they would let my fianc keep her ring while they made her a new one (duh?). The ring I purchased dangled on her finger for a month, but she was happy, so I was happy. In any case, we got the new ring some weeks later that came complete with smaller diamonds than I had originally purchased. It was only a few points though, so that wasnt a big deal at all. Coming from the guy just out of college and purchasing a diamond ring I wanted what I paid for. We sucked that up too.

Fast forward 2.5 years later, and we just got finished having our bands serviced at Jareds for the 5th time because they require bi-yearly inspections to maintain our fantastic warranty. Up until now we had been going to Markmans under that same impression, but the last time they told me I had absolutely no warranty. I could bring the engagement ring in for rhodium plating when I wanted though. Oh yea, that takes Jareds two hours on a busy day and they give my wife hot chocolate for the trip in. If you want plating done at Markmans, plan to leave your ring for nearly a week as we were told each of the four times we tried to get her ring inspected.

All in all, Markman's got my money, good for them. I wont ever be back, and I hope you take a moment to ask them the tough questions before you lay down your cash. No doubt, the jewelry is great, but Jared destroys this place in service, etc. etc. etc

He should have gone to Jareds Diamonds are forever. I get to think about this every six months for the rest of my life :)

1
★☆☆☆☆

I dont usually write reviews, but this has been one of the worst purchasing experiences of my life, so heres a heads up I purchased my now wifes engagement ring well over two years ago at Markmans. I was an informed buyer, hit all the shops, shopped all of the prices, and decided I would find the right ring at Markman's. Indeed the quality is great, but dont be fooled!

A couple of weeks after I made the investment, I proposed, and the ring didnt quite fit. We took it back to be resized, and Markmans told me the ring (which was only a few thousand dollars, ps) was defective. It could not be sized down small enough to fit my fiancs finger. They would need THREE WEEKS with the ring to make it right. So I am to tell my newly engaged fianc that she has to give her pretty ring back for nearly a month? No I argued with them for a time, and they decided that they would let my fianc keep her ring while they made her a new one (duh?). The ring I purchased dangled on her finger for a month, but she was happy, so I was happy. In any case, we got the new ring some weeks later that came complete with smaller diamonds than I had originally purchased. It was only a few points though, so that wasnt a big deal at all. Coming from the guy just out of college and purchasing a diamond ring I wanted what I paid for. We sucked that up too.

Fast forward 2.5 years later, and we just got finished having our bands serviced at Jareds for the 5th time because they require bi-yearly inspections to maintain our fantastic warranty. Up until now we had been going to Markmans under that same impression, but the last time they told me I had absolutely no warranty. I could bring the engagement ring in for rhodium plating when I wanted though. Oh yea, that takes Jareds two hours on a busy day and they give my wife hot chocolate for the trip in. If you want plating done at Markmans, plan to leave your ring for nearly a week as we were told each of the four times we tried to get her ring inspected.

All in all, Markman's got my money, good for them. I wont ever be back, and I hope you take a moment to ask them the tough questions before you lay down your cash. No doubt, the jewelry is great, but Jared destroys this place in service, etc. etc. etc

He should have gone to Jareds Diamonds are forever. I get to think about this every six months for the rest of my life :)

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.

I am sure the quality of the products at Markman's are adequate. But the attitude of the sales staff and indeed the elder Mr. Markman
himself are what I found lacking. I found him to be condescending and arrogant. I will never return and I certainly would not recommend his store to anyone I know.

1
★☆☆☆☆

I am sure the quality of the products at Markman's are adequate. But the attitude of the sales staff and indeed the elder Mr. Markman
himself are what I found lacking. I found him to be condescending and arrogant. I will never return and I certainly would not recommend his store to anyone I know.

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My fiance purchased my ring from them in December of 2009 and proposed February of 2010. The diamonds are spectactular, and the services they offer are uncomprable! They will clean your ring any time you take it by the shop, they offer free rodium plating, and they tighten my prongs holding my diamond in each time I walk through the door. As far as customer service goes, they are pretty good (thus the 4 stars) We have worked with 4 different people and definitely have ones more helpful than others. It does seem that they get you a little with price...when we were told a ring would be $535 a different worker later told us the same ring was quoted at $450. BUT all that being said, the extras they through in are truly worth it!!

4
★★★★☆

My fiance purchased my ring from them in December of 2009 and proposed February of 2010. The diamonds are spectactular, and the services they offer are uncomprable! They will clean your ring any time you take it by the shop, they offer free rodium plating, and they tighten my prongs holding my diamond in each time I walk through the door. As far as customer service goes, they are pretty good (thus the 4 stars) We have worked with 4 different people and definitely have ones more helpful than others. It does seem that they get you a little with price...when we were told a ring would be $535 a different worker later told us the same ring was quoted at $450. BUT all that being said, the extras they through in are truly worth it!!

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BUYER BEWARE! I cannot believe Markmans gets any positive comments. After years have passed I still get furious when i think of how I was treated at Markmans. As a young man I worked and also sold everything I had to purchase my fience a diamond solitaire engagement ring. When the engagement broke off I went back to see if they would take the ring back. What was i told..."it's not worth anything." The very store that sold it to me told me they would buy the gold from me, but the stone wasn't worth anything. I went to another jewelry store that told me the same thing! I still cannot believe how bad I was taken and have never been ripped off like that. I on't go anywhere near that place.

1
★☆☆☆☆

BUYER BEWARE! I cannot believe Markmans gets any positive comments. After years have passed I still get furious when i think of how I was treated at Markmans. As a young man I worked and also sold everything I had to purchase my fience a diamond solitaire engagement ring. When the engagement broke off I went back to see if they would take the ring back. What was i told..."it's not worth anything." The very store that sold it to me told me they would buy the gold from me, but the stone wasn't worth anything. I went to another jewelry store that told me the same thing! I still cannot believe how bad I was taken and have never been ripped off like that. I on't go anywhere near that place.

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I have shopped at Markman's for years and have never been disappointed. The quality of their jewelry is unmatched. The service is great. I am far from rich and my purchases are probably small when compared to many of their customers but that doesn't seem to matter. I am greeted by name when I arrive and have the complete attention of the person waiting on me throughout my visit. No complaints from me!

2
★★★★★

I have shopped at Markman's for years and have never been disappointed. The quality of their jewelry is unmatched. The service is great. I am far from rich and my purchases are probably small when compared to many of their customers but that doesn't seem to matter. I am greeted by name when I arrive and have the complete attention of the person waiting on me throughout my visit. No complaints from me!

Pros: Service & Quality

Cons: None

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We were in this week and the sales staff was great we had worked with an older man (I think ray was his name not sure) that was cutting up with us and sharing about the diamons and the Markman name. The store started to close and we said well we should leave and he said he told us not to worry that they wanted us to be happy & not rushed. Then this older man that I think is some kind of a manager started putting everything up that was infront of us. He was very rude!! You could tell he just wanted us out of the store! We may be back but won't deal with the older rude man!!

0
★☆☆☆☆

We were in this week and the sales staff was great we had worked with an older man (I think ray was his name not sure) that was cutting up with us and sharing about the diamons and the Markman name. The store started to close and we said well we should leave and he said he told us not to worry that they wanted us to be happy & not rushed. Then this older man that I think is some kind of a manager started putting everything up that was infront of us. He was very rude!! You could tell he just wanted us out of the store! We may be back but won't deal with the older rude man!!

Pros: They had great diamonds ans sales staff!

Cons: Pushing us to leave!!

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I was in Markmans looking for a ring I was being shown Diamonds by this big guy, I don't recall his name. He was showing me Diamonds and asking me about the ring when he called his wife over. He acted like I was not there after that. His focus was all on her! There was a lot of flurting going on. I am surprised they let couples work together. The lady was nice and seemed like she wanted to help. I didn't get either of there names. They were both talk she had brown hair. I had a lot of friends tell me to go to Markmans I guess you should just stay away from the big guy & his wife if you want to be focused on. I liked what I saw I guess from the rings it is just. I will always rember the couple that wait on each other instead of me!

0
★☆☆☆☆

I was in Markmans looking for a ring I was being shown Diamonds by this big guy, I don't recall his name. He was showing me Diamonds and asking me about the ring when he called his wife over. He acted like I was not there after that. His focus was all on her! There was a lot of flurting going on. I am surprised they let couples work together. The lady was nice and seemed like she wanted to help. I didn't get either of there names. They were both talk she had brown hair. I had a lot of friends tell me to go to Markmans I guess you should just stay away from the big guy & his wife if you want to be focused on. I liked what I saw I guess from the rings it is just. I will always rember the couple that wait on each other instead of me!

Pros: They had a lot.

Cons: I was very distracted by lack of focus on me.

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I am so frustrated! I came in to upgrade my diamond at first the staff was very helpful. They showed me everything I wanted to see and move. I was very excited to look at upgrading my ring. While I felt very comfrotable with my sales lady, it seemed that after a time half the staff was involed with thesearch for the right diamond. We finally went back to the 1st diamond I pointed out. Mr Markman came over at this time and told me I should keep my diamond and not upgrade. AAAAAAAAAAA! It seems that he does not trust his staff! He said the oppsite of what the sales lady had told me. All I wanted to do is upgrade!, not be talk into something else. When you come in the staff comes across very helpful and seems to know what they are doing. Why is it that mr Markman doesn't listen to them or to me. I was ready to spend money in his store. I want to be helped not told what to do.Now I don't know where I will go for my next diamond!

0
★☆☆☆☆

I am so frustrated! I came in to upgrade my diamond at first the staff was very helpful. They showed me everything I wanted to see and move. I was very excited to look at upgrading my ring. While I felt very comfrotable with my sales lady, it seemed that after a time half the staff was involed with thesearch for the right diamond. We finally went back to the 1st diamond I pointed out. Mr Markman came over at this time and told me I should keep my diamond and not upgrade. AAAAAAAAAAA! It seems that he does not trust his staff! He said the oppsite of what the sales lady had told me. All I wanted to do is upgrade!, not be talk into something else. When you come in the staff comes across very helpful and seems to know what they are doing. Why is it that mr Markman doesn't listen to them or to me. I was ready to spend money in his store. I want to be helped not told what to do.Now I don't know where I will go for my next diamond!

Pros: Staff & quality are great!

Cons: MR Markman not listining & being told what to do instead of helped!

.

My husband wears a diamond Kentucky cluster ring we purchased at Markman's over 25 years ago. He noticed that one of the diamonds was missing and we took it into the East Town store for repair. A couple of weeks later when we hadn't heard from them, they admitted that somehow the ring had been misplaced on the transfer from the East-West store. Even though it had been more than 25 years sine we purchased the ring and it was showing serious signs of wear, Markman's still had the original order and made him a bran-new identical ring - at no charge to us. I thought that was incredible service!!!! We also purchased our wedding rings there 35 years ago -- and our son-in-law went to Markman's when it was time to surprise out daughter with her engagement ring, so you can say we're a Markman's kind of family - and proud of it!!!

5
★★★★★

My husband wears a diamond Kentucky cluster ring we purchased at Markman's over 25 years ago. He noticed that one of the diamonds was missing and we took it into the East Town store for repair. A couple of weeks later when we hadn't heard from them, they admitted that somehow the ring had been misplaced on the transfer from the East-West store. Even though it had been more than 25 years sine we purchased the ring and it was showing serious signs of wear, Markman's still had the original order and made him a bran-new identical ring - at no charge to us. I thought that was incredible service!!!! We also purchased our wedding rings there 35 years ago -- and our son-in-law went to Markman's when it was time to surprise out daughter with her engagement ring, so you can say we're a Markman's kind of family - and proud of it!!!

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We purchased out wedding set from Markman?s 14 years ago. They totally sell you on their Quality and Service. Well one of the prongs on my wrap broke, and the diamond lost. I took my piece to the shop in Knoxville. They still had my purchase on record (good record keeping). I asked them to resize the set (14years+3 kids=not the same size) and fix the wrap?s prong and reset a new and similar diamond, and I would pay the cost. NOTE: I am not asking them to do Anything for free or call upon some sort of warranty. It is one of their own rings, so that shouldn?t be a problem as far as ?workmanship?. It took them a month to look at it. They took an additional diamond out, to account for weight, shape and size they would need to look for the replacement. When I returned, they said they couldn?t do it, it just wouldn?t work. They handed me my set like it was some trinket from Chuck E. Cheese and the staff continued their conversation with one another as if I wasn?t there. They still have the same wrap for sale, but why dish out $1500 for another wrap that they wouldn?t be able to fix if it broke. Then I looked at my ?trinket? package?and realized they had forgotten to return the diamond that they had popped out. It took them a bit, and acted as if I were being completely unreasonable to want my diamond from my 14 year old trinket of a wedding set. But they finally found it. I took it to Zales in the mall, they gave me a professional jewelers? name and so it got fixed by a real professional. I have been on the lookout for others with wraps similar to mine, they too have had theirs break and be fixed?not by Markman?s though. Be forewarned, Markman?s has great commercials, but the idea of service they sell to account for the price, is non-existent (unless your buying!).

1
★★☆☆☆

We purchased out wedding set from Markman?s 14 years ago. They totally sell you on their Quality and Service. Well one of the prongs on my wrap broke, and the diamond lost. I took my piece to the shop in Knoxville. They still had my purchase on record (good record keeping). I asked them to resize the set (14years+3 kids=not the same size) and fix the wrap?s prong and reset a new and similar diamond, and I would pay the cost. NOTE: I am not asking them to do Anything for free or call upon some sort of warranty. It is one of their own rings, so that shouldn?t be a problem as far as ?workmanship?. It took them a month to look at it. They took an additional diamond out, to account for weight, shape and size they would need to look for the replacement. When I returned, they said they couldn?t do it, it just wouldn?t work. They handed me my set like it was some trinket from Chuck E. Cheese and the staff continued their conversation with one another as if I wasn?t there. They still have the same wrap for sale, but why dish out $1500 for another wrap that they wouldn?t be able to fix if it broke. Then I looked at my ?trinket? package?and realized they had forgotten to return the diamond that they had popped out. It took them a bit, and acted as if I were being completely unreasonable to want my diamond from my 14 year old trinket of a wedding set. But they finally found it. I took it to Zales in the mall, they gave me a professional jewelers? name and so it got fixed by a real professional. I have been on the lookout for others with wraps similar to mine, they too have had theirs break and be fixed?not by Markman?s though. Be forewarned, Markman?s has great commercials, but the idea of service they sell to account for the price, is non-existent (unless your buying!).

Pros: Nice building, location. Attractive upscale displays

Cons: Sales persons/customer service HORRID

.

We purchased out wedding set from Markman??s 14 years ago. They totally sell you on their Quality and Service. Well one of the prongs on my wrap broke, and the diamond lost. I took my piece to the shop in Knoxville. They still had my purchase on record (good record keeping). I asked them to resize the set (14years+3 kids=not the same size) and fix the wrap??s prong and reset a new and similar diamond, and I would pay the cost. NOTE: I am not asking them to do Anything for free or call upon some sort of warranty. It is one of their own rings, so that shouldn??t be a problem as far as ??workmanship?. It took them a month to look at it. They resized the solitare. They took an additional diamond out of the wrap, to account for color, shape and size they would need to look for in the replacement. When I returned, they said they couldn??t do it, it just wouldn??t work. They handed me my set like it was some trinket from Chuck E. Cheese and the staff continued their conversation with one another as if I wasn??t there. They still have the same wrap for sale, but why dish out $1500 for another wrap that they wouldn??t be able to fix if it broke. Then I looked at my ??trinket? package??and realized they had forgotten to return the diamond that they had popped out. It took them a bit, and acted as if I were being completely unreasonable to want my diamond from my 14 year old trinket of a wedding set. But they finally found it. I took it to Zales in the mall, they gave me a professional jewelers?? name and so it got fixed by a real professional. I have been on the lookout for others with wraps similar to mine, they too have had theirs break and be fixed??not by Markman??s though. Be forewarned, Markman??s has great commercials, but the idea of service they sell to account for the price, is non-existent (unless your buying!).

2
★★☆☆☆

We purchased out wedding set from Markman??s 14 years ago. They totally sell you on their Quality and Service. Well one of the prongs on my wrap broke, and the diamond lost. I took my piece to the shop in Knoxville. They still had my purchase on record (good record keeping). I asked them to resize the set (14years+3 kids=not the same size) and fix the wrap??s prong and reset a new and similar diamond, and I would pay the cost. NOTE: I am not asking them to do Anything for free or call upon some sort of warranty. It is one of their own rings, so that shouldn??t be a problem as far as ??workmanship?. It took them a month to look at it. They resized the solitare. They took an additional diamond out of the wrap, to account for color, shape and size they would need to look for in the replacement. When I returned, they said they couldn??t do it, it just wouldn??t work. They handed me my set like it was some trinket from Chuck E. Cheese and the staff continued their conversation with one another as if I wasn??t there. They still have the same wrap for sale, but why dish out $1500 for another wrap that they wouldn??t be able to fix if it broke. Then I looked at my ??trinket? package??and realized they had forgotten to return the diamond that they had popped out. It took them a bit, and acted as if I were being completely unreasonable to want my diamond from my 14 year old trinket of a wedding set. But they finally found it. I took it to Zales in the mall, they gave me a professional jewelers?? name and so it got fixed by a real professional. I have been on the lookout for others with wraps similar to mine, they too have had theirs break and be fixed??not by Markman??s though. Be forewarned, Markman??s has great commercials, but the idea of service they sell to account for the price, is non-existent (unless your buying!).

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My fiance and I went to Markman's to shop for my engagement ring. I'm not sure if it was an off day or if we simply didn't look customer service-worthy, but our salesman answered all of our questions with one or two words, barely made eye contact (he looked over our heads when speaking to us), and generally seemed put out that we were there. We felt a bit like uninvited guests. I don't know...we went to Kimball's and Jared's and were greeted immediately and were offered coffee. Doesn't seem like too much to ask...needless to say we made the purchase elsewhere...

1
★★☆☆☆

My fiance and I went to Markman's to shop for my engagement ring. I'm not sure if it was an off day or if we simply didn't look customer service-worthy, but our salesman answered all of our questions with one or two words, barely made eye contact (he looked over our heads when speaking to us), and generally seemed put out that we were there. We felt a bit like uninvited guests. I don't know...we went to Kimball's and Jared's and were greeted immediately and were offered coffee. Doesn't seem like too much to ask...needless to say we made the purchase elsewhere...

Cons: expensive, poor service

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I don't know who wrote that, but I'd love to hear the explaination of why they think Markman's has poor products. As a former employee, I'll be the first to say I don't agree with some of the business aspects of the company, but as for their products and quality I would defend entirely.
The diamonds sold there are hand picked from the Markman's, Steve flys to Belguim yearly and inspects them. And the workmanship? The custom pieces that the jewlers work on are spectacular, and they have decades of experience in that field.
Perhaps the prior comment was written by someone with some jewlery that wasn't up to par, and the jewlers didn't want to work on it. The thing about the Markman's jewlers is that they won't try to fix something if there is a possiblity of imperfection in the piece. It's like art.
And why, may I ask, does this person keep returning to Markmans if they don't like it? That's the big question....

5
★★★★★

I don't know who wrote that, but I'd love to hear the explaination of why they think Markman's has poor products. As a former employee, I'll be the first to say I don't agree with some of the business aspects of the company, but as for their products and quality I would defend entirely.
The diamonds sold there are hand picked from the Markman's, Steve flys to Belguim yearly and inspects them. And the workmanship? The custom pieces that the jewlers work on are spectacular, and they have decades of experience in that field.
Perhaps the prior comment was written by someone with some jewlery that wasn't up to par, and the jewlers didn't want to work on it. The thing about the Markman's jewlers is that they won't try to fix something if there is a possiblity of imperfection in the piece. It's like art.
And why, may I ask, does this person keep returning to Markmans if they don't like it? That's the big question....

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.

I have purchased numerous items from Markmans. I have also had to return numerous items for repairs. The quality of work is just not where it needs to be. I have heard this from many people as well as personal experience.

2
★★☆☆☆

I have purchased numerous items from Markmans. I have also had to return numerous items for repairs. The quality of work is just not where it needs to be. I have heard this from many people as well as personal experience.

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Markman's has always been good to me and my family. They're quality is unmatched, and their service is excellent. Although expensive, you get what you pay for when it comes to jewelry, and they are the best in Knoxville.

2
★★★★★

Markman's has always been good to me and my family. They're quality is unmatched, and their service is excellent. Although expensive, you get what you pay for when it comes to jewelry, and they are the best in Knoxville.

Pros: quality, customer service

 

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