Spa Visage

★★★☆☆
  • 1645 Downtown W Blvd

    Knoxville, TN 37919

    Map & Directions
  • 865-694-9007

About Spa Visage

Hours
Mon 10:00 AM-5:30 PM,Tue 11:30 AM-7:30 PM,Wed 10:00 AM-5:30 PM,Thu 11:30 AM-7:30 PM,Fri-Sat 8:30 AM-5:30 PM,Sun Closed
Reservations
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I was a regular here and have even introduced many of my family and friends to the salon, not to mention a 400 dollar salon gift card I had purchased for my friend because I really did enjoy the service they offered. However, a recent experience left me very disappointed and will likely never return. I had recommended two of my relatives who were visiting from out of town and wanted to try the local spas and I was eager to take them to Spa Visage. However, one of the masseuse, Kiki (sp?) was extremely rude. Since it was my aunt's first time, I told the masseuse her pressure and spot preferences, only to get this response, "swedish pressures are all the same, if you want to change the pressure, you have to pay extra" ...uh..hello? isnt it your job to make your customer comfortable, and every masseuse's strength is different and shouldnt it be your responsibility to adjust it to the person's liking? And when I asked her to concentrate on certain points, again, she asked us to pay more for "targeting the problem areas". the whole point of getting a massage is to relax the tense muscles, and its not like I am asking to EXTEND the service. My aunt just had foot surgery and would prefer to focus on the upper body, you cant accommodate anything without putting a price tag on it? Both the masseuses, Kiki and Denis appeared unfriendly and unconcerned about the customers' needs and wants. I was EMBARRASSED to have taken my relatives there. Furthermore, we had arrived on time for the massage but were told because my aunt (who has trouble walking) took extra in the dressing room, time will be deducted from her service....I paid for a 60 minutes massage, and my relatives came out within 40 minutes!

2
★★☆☆☆

I was a regular here and have even introduced many of my family and friends to the salon, not to mention a 400 dollar salon gift card I had purchased for my friend because I really did enjoy the service they offered. However, a recent experience left me very disappointed and will likely never return. I had recommended two of my relatives who were visiting from out of town and wanted to try the local spas and I was eager to take them to Spa Visage. However, one of the masseuse, Kiki (sp?) was extremely rude. Since it was my aunt's first time, I told the masseuse her pressure and spot preferences, only to get this response, "swedish pressures are all the same, if you want to change the pressure, you have to pay extra" ...uh..hello? isnt it your job to make your customer comfortable, and every masseuse's strength is different and shouldnt it be your responsibility to adjust it to the person's liking? And when I asked her to concentrate on certain points, again, she asked us to pay more for "targeting the problem areas". the whole point of getting a massage is to relax the tense muscles, and its not like I am asking to EXTEND the service. My aunt just had foot surgery and would prefer to focus on the upper body, you cant accommodate anything without putting a price tag on it? Both the masseuses, Kiki and Denis appeared unfriendly and unconcerned about the customers' needs and wants. I was EMBARRASSED to have taken my relatives there. Furthermore, we had arrived on time for the massage but were told because my aunt (who has trouble walking) took extra in the dressing room, time will be deducted from her service....I paid for a 60 minutes massage, and my relatives came out within 40 minutes!

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Professional salon. The manager took good care of me after the first visit. I was satisfied with the final results. I would suggest to get services in the main salon only even with the high price.

2
★★★★☆

Professional salon. The manager took good care of me after the first visit. I was satisfied with the final results. I would suggest to get services in the main salon only even with the high price.

Pros: Professional organization

Cons: I felt left out without attention

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I recently moved away from Knoxville, and I am seriously considering driving back to get my hair done. Paige, in the Studio, is the best colorist. She gave me a great color with red with blond streaks that even complete strangers compliment me on all the time. Chad is the best stylista little pricey, but Ive never been disappointed. Ive had a few disappointing experiences there, but its really about finding the right people. I highly recommend Paige for a color and Chad for a cut. Im desperate to find a salon, in my new town, who can duplicate my look.

2
★★★★★

I recently moved away from Knoxville, and I am seriously considering driving back to get my hair done. Paige, in the Studio, is the best colorist. She gave me a great color with red with blond streaks that even complete strangers compliment me on all the time. Chad is the best stylista little pricey, but Ive never been disappointed. Ive had a few disappointing experiences there, but its really about finding the right people. I highly recommend Paige for a color and Chad for a cut. Im desperate to find a salon, in my new town, who can duplicate my look.

Pros: talent, atmosphere, conversation

Cons: can't think of any

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I was totally disappointed with Salon Visage. I showed up for my appointment only to be told that the person I booked for highlights was double booked and I would have to choose between him or the person that was supposed to cut my hair. They blamed the recepionist for overbooking. I choose to stay with the hair stylist. In the end the hair stylist couldn't cut my hair so he gave me to a new stylist. The color was great, but the hair cut was horrible. They stylist wanted me to compliment every chop. It took forever and I was very upset by the time I left. I have never been treated so badly at a salon before. I would look elsewhere.

1
★★☆☆☆

I was totally disappointed with Salon Visage. I showed up for my appointment only to be told that the person I booked for highlights was double booked and I would have to choose between him or the person that was supposed to cut my hair. They blamed the recepionist for overbooking. I choose to stay with the hair stylist. In the end the hair stylist couldn't cut my hair so he gave me to a new stylist. The color was great, but the hair cut was horrible. They stylist wanted me to compliment every chop. It took forever and I was very upset by the time I left. I have never been treated so badly at a salon before. I would look elsewhere.

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After all the hype on their website about being the best salon in Knoxville, and all the awards, etc, I went there with high expectations and was disappointed. I thought the employees were snobby, and the service was so-so. I was also disappointed with the actual results I got. I went for color and thought they could have done a much better job. I may be judging the whole place by one colorist - but I'm not going back to find out what else they have to offer.

1
★★☆☆☆

After all the hype on their website about being the best salon in Knoxville, and all the awards, etc, I went there with high expectations and was disappointed. I thought the employees were snobby, and the service was so-so. I was also disappointed with the actual results I got. I went for color and thought they could have done a much better job. I may be judging the whole place by one colorist - but I'm not going back to find out what else they have to offer.

Pros: Clean, Timely

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fabulous salon. very consistent. beautiful styles and color. warm and welcoming. very chic!

2
★★★★★

fabulous salon. very consistent. beautiful styles and color. warm and welcoming. very chic!

 

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