Sew N Vac Superstore

★☆☆☆☆
  • 5329 Washington Pike

    Knoxville, TN 37918

    Map & Directions
  • 865-637-2338

1.0 2
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I totally agree - the people at the store in East Knoxville are rude and don't really care if you get your machine taken care of or not EVEN if you have purchased the machine from SEW N VAC. I have just gone thru a nightmare with my machine with the West Knoxville location as well. I left my Husqvarna-Viking Platinum 950e embroidery machine for cleaning on December 4 and right before Christmas - they called and asked me what I wanted them to do with it because the machine was no longer working - only doing straight stitch. This machine was in PERFECT working order when it was left with them and just needed cleaning. They said they had checked and all the wires were in place and they had to call the main company for assistance - oddly enough the company never did call them back. They told me the main company was not open for the 2 weeks during Christmas holiday. In January I called them again and was told they thought it MIGHT be the keypad but would not give me a price as to how much it was going to take to fix it or how long it would take. HOWEVER, they would NOT order the part unless I let them basically hold my machine "hostage" till it came in, no matter how many months that would take. I went to pick the machine up without giving them warning (or time to do anything to it) and it was in pieces - I took it anyway and went to another business that can clean and fix my machine. In the end, when the keypad came in, when the new technician checked it, the wire that allows the machine to zig zag had mysteriously been unhooked. This simple "cleaning" cost me a fortune since I ended up having to replace a part that most likely was fine in the first place since the machine is used lightly and the business owners treated me like dirt. I would advise anyone considering buying a machine from this bunch of scam artists to GO ELSEWHERE. There are PLENTY of good and reputable sewing machine shops in the area and if you're going to spend the substantial amount of money it takes to get a good machine - you definitely want to get it from someone you can rely on for service after the sale. These jokers do NOT deserve to be in business-they are obnoxious and untrustworthy. I surely hope this helps someone else avoid the mistakes I made by buying from them in the first place and then going back only to find out service is non-existant. One more note, when I went to pick it up from SEW N VAC, they tried to say I had not brought in the foot pedal and power cord which I had done. I had to INSIST that they give them back to me and they just happened to find them in the back. That tells me plenty about just how crooked they are.

1
★☆☆☆☆

I totally agree - the people at the store in East Knoxville are rude and don't really care if you get your machine taken care of or not EVEN if you have purchased the machine from SEW N VAC. I have just gone thru a nightmare with my machine with the West Knoxville location as well. I left my Husqvarna-Viking Platinum 950e embroidery machine for cleaning on December 4 and right before Christmas - they called and asked me what I wanted them to do with it because the machine was no longer working - only doing straight stitch. This machine was in PERFECT working order when it was left with them and just needed cleaning. They said they had checked and all the wires were in place and they had to call the main company for assistance - oddly enough the company never did call them back. They told me the main company was not open for the 2 weeks during Christmas holiday. In January I called them again and was told they thought it MIGHT be the keypad but would not give me a price as to how much it was going to take to fix it or how long it would take. HOWEVER, they would NOT order the part unless I let them basically hold my machine "hostage" till it came in, no matter how many months that would take. I went to pick the machine up without giving them warning (or time to do anything to it) and it was in pieces - I took it anyway and went to another business that can clean and fix my machine. In the end, when the keypad came in, when the new technician checked it, the wire that allows the machine to zig zag had mysteriously been unhooked. This simple "cleaning" cost me a fortune since I ended up having to replace a part that most likely was fine in the first place since the machine is used lightly and the business owners treated me like dirt. I would advise anyone considering buying a machine from this bunch of scam artists to GO ELSEWHERE. There are PLENTY of good and reputable sewing machine shops in the area and if you're going to spend the substantial amount of money it takes to get a good machine - you definitely want to get it from someone you can rely on for service after the sale. These jokers do NOT deserve to be in business-they are obnoxious and untrustworthy. I surely hope this helps someone else avoid the mistakes I made by buying from them in the first place and then going back only to find out service is non-existant. One more note, when I went to pick it up from SEW N VAC, they tried to say I had not brought in the foot pedal and power cord which I had done. I had to INSIST that they give them back to me and they just happened to find them in the back. That tells me plenty about just how crooked they are.

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If I could rate this place "0" stars that is what I would give them! This place is not worth the effort to even walk in the door! I will never ever do business with them ever again. They are only out for money...no service after the sale unless it is warranty and that is it period! They are rude..they say one thing and do something completely different! I spent a lot of money on a sewing machine and all I got was a mess of problems from Sew n Vac owners!! Of course everything was "operator error" and not the machine!! Even though it did't work...it was my fault! They took their sweet time in making repairs making all sorts of excuses!! And when I got it back home the machine still had not been fixed! I will never again step foot into any of these stores ever. I am taking my machine to be fixed or serviced at Country Patchwork Quilts over in Cookville...it's a long drive but at least I wont have to deal with these nasty people!! I can not print here exactly what I think of these people!!!

1
★☆☆☆☆

If I could rate this place "0" stars that is what I would give them! This place is not worth the effort to even walk in the door! I will never ever do business with them ever again. They are only out for money...no service after the sale unless it is warranty and that is it period! They are rude..they say one thing and do something completely different! I spent a lot of money on a sewing machine and all I got was a mess of problems from Sew n Vac owners!! Of course everything was "operator error" and not the machine!! Even though it did't work...it was my fault! They took their sweet time in making repairs making all sorts of excuses!! And when I got it back home the machine still had not been fixed! I will never again step foot into any of these stores ever. I am taking my machine to be fixed or serviced at Country Patchwork Quilts over in Cookville...it's a long drive but at least I wont have to deal with these nasty people!! I can not print here exactly what I think of these people!!!

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