Staley Granite & Marble Inc

★★☆☆☆
  • 3855 S Singleton Station Rd

    Rockford, TN 37853

    Map & Directions
  • 865-681-9003

About Staley Granite & Marble Inc

Hours
Mon-Fri 8am-5pm, Sat 9am-1pm
2.0 3
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We had our countertops installed by Staley M & G. What was supposed to be a very exiting moment in our lives became a nightmare. The cut out for the sink did not follow the line of it and was very badly done, the overall measurements were way off, the seams looked like somebody trimmed them with a hammer and all the tops were shimmed with pieces of torn cardboard. When I pointed out everything Mr. Staley gave me every excuse in the book and said he does not see any problems. And believe me...he will make you pay every last penny for a very bad job. If you like disappointments, he is your guy!

1
★☆☆☆☆

We had our countertops installed by Staley M & G. What was supposed to be a very exiting moment in our lives became a nightmare. The cut out for the sink did not follow the line of it and was very badly done, the overall measurements were way off, the seams looked like somebody trimmed them with a hammer and all the tops were shimmed with pieces of torn cardboard. When I pointed out everything Mr. Staley gave me every excuse in the book and said he does not see any problems. And believe me...he will make you pay every last penny for a very bad job. If you like disappointments, he is your guy!

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Staley Marble and Granite Inc. did countertops for our new kitchen. At first everything was going ok ?? we picked the granite slab and we picked the sink ?? Mr. Staley told us he has to order the sink since he does not have the style that we wanted and has to charge us $150 extra from the original quote for it. When the installers shoved up (about 2 hours late without a phone call) the first thing they brought in was the sink. We noticed it was the wrong sink. We called Mr. Staley and told him about the problem, he said he mistakenly took one of his in-shop displays (we repeatedly told him we did not like any of the sinks displayed in his shop)-you be the judge. He took off $150 for the sink so he does not have to redo the countertop. We agreed. After they installed the counter tops we checked the work and were shocked. The sink cut out was too big then we discussed with Mr. Staley and it did not completely match the sink outlines. We met with Mr. Staley the next day and asked him what he wants to do about it. He said he does not see any problem and he wants the rest of his money. We told him he needs to straighten up the cut out to match the sink and we want a discount for the job since it is not done to our specifications. His reply was: ??Are you going to pay me or not!? We told him he will get paid when he fixes the job. After that he slammed the door and took off leaving long tire marks on the drive way. In a couple of days we received a letter from his attorney saying we need to pay the invoice in full. BEWARE OF COLUMN C LINE 6 OF HIS CONTRACT!!! We decided to cut our loses and pay him. We hired somebody else to fix the work. The other contractor found other problems that have compromised the structural integrity of the countertop: 1) use of paper/cardboard as shims for the countertop instead of laminate/plastic shims; 2) many places missing adhesive (silicon) or badly adhered to the cabinets. He warned us this could cause the top to flex and even crack in time! He also pointed out that Mr. Staley did not polish the visible bottom front edge of the countertop and that better Companies would do it. Needless to say what was supposed to be the icing on the cake was turned by Mr. Staley into a big nightmare. If you looking for a dream kitchen Mr. Staley WILL NOT DELIVER!

1
★☆☆☆☆

Staley Marble and Granite Inc. did countertops for our new kitchen. At first everything was going ok ?? we picked the granite slab and we picked the sink ?? Mr. Staley told us he has to order the sink since he does not have the style that we wanted and has to charge us $150 extra from the original quote for it. When the installers shoved up (about 2 hours late without a phone call) the first thing they brought in was the sink. We noticed it was the wrong sink. We called Mr. Staley and told him about the problem, he said he mistakenly took one of his in-shop displays (we repeatedly told him we did not like any of the sinks displayed in his shop)-you be the judge. He took off $150 for the sink so he does not have to redo the countertop. We agreed. After they installed the counter tops we checked the work and were shocked. The sink cut out was too big then we discussed with Mr. Staley and it did not completely match the sink outlines. We met with Mr. Staley the next day and asked him what he wants to do about it. He said he does not see any problem and he wants the rest of his money. We told him he needs to straighten up the cut out to match the sink and we want a discount for the job since it is not done to our specifications. His reply was: ??Are you going to pay me or not!? We told him he will get paid when he fixes the job. After that he slammed the door and took off leaving long tire marks on the drive way. In a couple of days we received a letter from his attorney saying we need to pay the invoice in full. BEWARE OF COLUMN C LINE 6 OF HIS CONTRACT!!! We decided to cut our loses and pay him. We hired somebody else to fix the work. The other contractor found other problems that have compromised the structural integrity of the countertop: 1) use of paper/cardboard as shims for the countertop instead of laminate/plastic shims; 2) many places missing adhesive (silicon) or badly adhered to the cabinets. He warned us this could cause the top to flex and even crack in time! He also pointed out that Mr. Staley did not polish the visible bottom front edge of the countertop and that better Companies would do it. Needless to say what was supposed to be the icing on the cake was turned by Mr. Staley into a big nightmare. If you looking for a dream kitchen Mr. Staley WILL NOT DELIVER!

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Staleys was very helpful accurate in amounts and great prices. They fit us into their installation schedule pretty quick.
We are very happy with our new floor.

4
★★★★☆

Staleys was very helpful accurate in amounts and great prices. They fit us into their installation schedule pretty quick.
We are very happy with our new floor.

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