Firestone Complete Auto Care

★★★☆☆
Whatever you drive, drive a Firestone
  • 1055 Madison Ave

    Memphis, TN 38104

    Map & Directions
  • 901-286-8650

About Firestone Complete Auto Care

Hours
Mon-Fri 7am to 7pm, Sat 7am to 6pm, Sun 9am to 5pm
3.0 2
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Work done within the time frame given. I have been going there for 2 yes and never had any problem. Even of it tales longer to fox your car they will call you and let you know. Mo complaints.

2
★★★★☆

Work done within the time frame given. I have been going there for 2 yes and never had any problem. Even of it tales longer to fox your car they will call you and let you know. Mo complaints.

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I called earlier today to make an appointment for an oil change and tire rotation. Hard to beat their coupon prices. My appintment was for 4:00.\r\nI arrived on time and they checked me in quickly. Check-in was completed at 4:04 according to my work order. However, it was exactly 5:33 when they finally went out to pull my car into the garage. All told, I was there for about two hours and ten minutes for an oil change! And an hour and a half of that was just waiting for them to get to me, despite having an appointment. (I was initially told 45-60 minutes total, including wait, by the way).\r\nAlso, while I was there, the man patiently and quietly waiting ahead of me was told that they ""messed around and cracked [his] windshield"" while they were changing his windshield wipers. They knocked the spring-loaded wiper arm down and it smacked and cracked his windshield. It made me very apprehensive of the quality of their service. \r\nI will likely not go back there, and certainly not for anything more complicated than an oil change.

1
★★☆☆☆

I called earlier today to make an appointment for an oil change and tire rotation. Hard to beat their coupon prices. My appintment was for 4:00.\r\nI arrived on time and they checked me in quickly. Check-in was completed at 4:04 according to my work order. However, it was exactly 5:33 when they finally went out to pull my car into the garage. All told, I was there for about two hours and ten minutes for an oil change! And an hour and a half of that was just waiting for them to get to me, despite having an appointment. (I was initially told 45-60 minutes total, including wait, by the way).\r\nAlso, while I was there, the man patiently and quietly waiting ahead of me was told that they ""messed around and cracked [his] windshield"" while they were changing his windshield wipers. They knocked the spring-loaded wiper arm down and it smacked and cracked his windshield. It made me very apprehensive of the quality of their service. \r\nI will likely not go back there, and certainly not for anything more complicated than an oil change.

Pros: Cheap oil changes with coupons from their website or mailings.

Cons: Very slow, sloppy service, unprofessional customer service.

Message from Firestone Complete Auto Care

Our skilled technicians at your Memphis, TN Firestone Complete Auto Care are ready to serve all of your vehicle needs, keeping your car newer longer. From tires, auto services, and brakes, to alignments, transmissions, and batteries, your Firestone Complete Auto Care is your total car care company! You can drive easy with our Fixed Right Promise, too. We promise your car will be fixed right the first time, at the right price, and delivered right on time. Call or make an appointment online at one of our 1,700 locations. We re open late and on weekends!

 

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