Two Rivers Dental Center

★★★☆☆

About Two Rivers Dental Center

Categories
  • Health & Medical
  • Dentists

Health & Medical

Health & Medical
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Two Rivers Dental (now doing business as Healthy Smiles - Miguel Burgess is the name of the dentist) went rapidly down hill over the past 4 or 5 years. Appointments were cancelled without notice, a crown fell out, services were rendered without telling the patient that the service would not be covered by insurance and the amount charged was way too much for service provided.

Also, you have to wonder about a business that has changed locations 4 times (current space is about half the size of the old space) and then changes its name after the last move after many years in business.

Stay away from Healthy Smiles and Dr. Miguel Burgess.

1
★☆☆☆☆

Two Rivers Dental (now doing business as Healthy Smiles - Miguel Burgess is the name of the dentist) went rapidly down hill over the past 4 or 5 years. Appointments were cancelled without notice, a crown fell out, services were rendered without telling the patient that the service would not be covered by insurance and the amount charged was way too much for service provided.

Also, you have to wonder about a business that has changed locations 4 times (current space is about half the size of the old space) and then changes its name after the last move after many years in business.

Stay away from Healthy Smiles and Dr. Miguel Burgess.

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This clinic is simply awful and dishonest. I had only one appointment with them. As a first-time patient, they asked to provide all health conditions I had in the past. So I mentioned in the sheet that I had heart murmur in the past. They did not say anything first. The doctor looked at my teeth. I showed which tooth was bothering me. He said he needed to perform an x-ray of my teeth. So he did. Then he suddenly said that since I had heart murmur in the past, he couldn't do anything that day. He said I needed to bring something from my physician to say it was ok to treat the teeth and I needed to come back another day. I left. When I tried to reschedule the appointment by phone, they NEVER returned my calls. I tried at least 5 times! NOW, I'm receiving tons of bills for the x-ray which I never benefited from! Looks like it's just a way for them to make money. They call you in, perform some things that are not hard to do but are very expensive, and tell you to come back another day because you stated some health- conditions that you had. They they charge you a bunch of money for something what they shouldn't even have performed if they were going to get me bring the physician's statement anyways! Then, they never answer the phone and never return the calls! Now is that professional? I think it's shady and dishonest!

1
★☆☆☆☆

This clinic is simply awful and dishonest. I had only one appointment with them. As a first-time patient, they asked to provide all health conditions I had in the past. So I mentioned in the sheet that I had heart murmur in the past. They did not say anything first. The doctor looked at my teeth. I showed which tooth was bothering me. He said he needed to perform an x-ray of my teeth. So he did. Then he suddenly said that since I had heart murmur in the past, he couldn't do anything that day. He said I needed to bring something from my physician to say it was ok to treat the teeth and I needed to come back another day. I left. When I tried to reschedule the appointment by phone, they NEVER returned my calls. I tried at least 5 times! NOW, I'm receiving tons of bills for the x-ray which I never benefited from! Looks like it's just a way for them to make money. They call you in, perform some things that are not hard to do but are very expensive, and tell you to come back another day because you stated some health- conditions that you had. They they charge you a bunch of money for something what they shouldn't even have performed if they were going to get me bring the physician's statement anyways! Then, they never answer the phone and never return the calls! Now is that professional? I think it's shady and dishonest!

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I've gone to Dr. Burgess for about five years. At first it was only for routine exams and cleanings, but I finally developed two cavities (my first in 42 years on this planet!) last fall. I was very pleased with all the work I've received, either in cleanings or the fillings. The hygienists are unfailingly pleasant and concerned for your welfare, I experienced little if any pain, and the fillings have been fine so far. I'd recommend Dr. Burgess to anyone.

5
★★★★★

I've gone to Dr. Burgess for about five years. At first it was only for routine exams and cleanings, but I finally developed two cavities (my first in 42 years on this planet!) last fall. I was very pleased with all the work I've received, either in cleanings or the fillings. The hygienists are unfailingly pleasant and concerned for your welfare, I experienced little if any pain, and the fillings have been fine so far. I'd recommend Dr. Burgess to anyone.

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I had seen Burgess for a filling and he said I needed a crown. Typically when something like this happened back home, the dentist I had would put in an amalgam filling. This jerk didn't...he put in some crap that was like gum and it fell out. I had to get the other dentist to fix it. Point #2..another crown needed. This time the other dentist put in an amalgam filling but insisted it was under "crown prep" funny...my insurance company feels the same way I do...I wasn't told at the time he was doing a crown prep and I think it is kind of presumptuous to think that 1) he could do this and not discuss with me 2) did he think I would automatically get him to do the crown? Well no...he hasn't done the crown thank God and he won't be.

1
★☆☆☆☆

I had seen Burgess for a filling and he said I needed a crown. Typically when something like this happened back home, the dentist I had would put in an amalgam filling. This jerk didn't...he put in some crap that was like gum and it fell out. I had to get the other dentist to fix it. Point #2..another crown needed. This time the other dentist put in an amalgam filling but insisted it was under "crown prep" funny...my insurance company feels the same way I do...I wasn't told at the time he was doing a crown prep and I think it is kind of presumptuous to think that 1) he could do this and not discuss with me 2) did he think I would automatically get him to do the crown? Well no...he hasn't done the crown thank God and he won't be.

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Dr Burgess became my Dentist several years ago. Basic work like cleanings, appear to have been OK. However, I was in need of several crowns and a bridge. Every crown that Dr Burgess placed in my mouth has fallen out, and the bridge broke many, many times. The initial bridge kept coming out, and to correct that problem, Dr Burgess suggested another tooth be removed to make the bridge longer (in hindsight that made no sense). Well that bridge didn't stay in either. I have had my one bridge come out and be replaced at least 10 times. It's still broken, and I have found a new Dentist. The new Dentist have advised that the bridge is irreparable, nor would he recommend a bridge containing 4 or more teeth. Additionally, i started receiving calls from his staff regarding a balance that I owed from 2006 no less. Frequent calls to their office revealed that they were trying to file a claim with my insurance company from 2006 and it was denied. I wonder why? I could go on and on about the unsatisfactory services that I and others that I know have received from Two Rivers Dental. All I can say, is enter at your own risk!

1
★☆☆☆☆

Dr Burgess became my Dentist several years ago. Basic work like cleanings, appear to have been OK. However, I was in need of several crowns and a bridge. Every crown that Dr Burgess placed in my mouth has fallen out, and the bridge broke many, many times. The initial bridge kept coming out, and to correct that problem, Dr Burgess suggested another tooth be removed to make the bridge longer (in hindsight that made no sense). Well that bridge didn't stay in either. I have had my one bridge come out and be replaced at least 10 times. It's still broken, and I have found a new Dentist. The new Dentist have advised that the bridge is irreparable, nor would he recommend a bridge containing 4 or more teeth. Additionally, i started receiving calls from his staff regarding a balance that I owed from 2006 no less. Frequent calls to their office revealed that they were trying to file a claim with my insurance company from 2006 and it was denied. I wonder why? I could go on and on about the unsatisfactory services that I and others that I know have received from Two Rivers Dental. All I can say, is enter at your own risk!

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1 out of 1 people found this review helpful.

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Dr. Burgess is the dentist for our entire family. From myself to my kids to my sister-in-law, he is always patient, his staff is always kind and he looks at every before making major decisions. I drive across town to see him because its too hard to build a relationship with another dentist - I don't think anyone would measure up. They always tell me up front how much I owe and having a husband in insurance, I follow-up and they have always been correct. In case my recommendation has not been glowing enough, I highly recommend Two Rivers Dental, especially Dr. Burgess.

5
★★★★★

Dr. Burgess is the dentist for our entire family. From myself to my kids to my sister-in-law, he is always patient, his staff is always kind and he looks at every before making major decisions. I drive across town to see him because its too hard to build a relationship with another dentist - I don't think anyone would measure up. They always tell me up front how much I owe and having a husband in insurance, I follow-up and they have always been correct. In case my recommendation has not been glowing enough, I highly recommend Two Rivers Dental, especially Dr. Burgess.

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My family and I received great service from Dr. Burgess and his staff. I wasn't absolutely sure of my benefits through my insurance company, but his staff contacted them and made sure of my co-pay before I actually received treatment! Also, my wait time, especially for cleanings was minimal. I appreciate the friendly, professional service I received from Two Rivers Dental Center

5
★★★★★

My family and I received great service from Dr. Burgess and his staff. I wasn't absolutely sure of my benefits through my insurance company, but his staff contacted them and made sure of my co-pay before I actually received treatment! Also, my wait time, especially for cleanings was minimal. I appreciate the friendly, professional service I received from Two Rivers Dental Center

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Dr. Burgess-- did NOT do a good job at all!- my four year old son went in for 3 fillings, they were yellow fillings! the 3 day later it fell out! he said he would fix it but it would cost me another $125.00 i asked for a refund and he told me No! then i waned a copy of all the stuff that was done he told me i had to pay another $10.00, then he would not give me my x-ray! a copy of it. i would not go there!-- i will NEVER go back there again!

1
★☆☆☆☆

Dr. Burgess-- did NOT do a good job at all!- my four year old son went in for 3 fillings, they were yellow fillings! the 3 day later it fell out! he said he would fix it but it would cost me another $125.00 i asked for a refund and he told me No! then i waned a copy of all the stuff that was done he told me i had to pay another $10.00, then he would not give me my x-ray! a copy of it. i would not go there!-- i will NEVER go back there again!

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0 out of 1 people found this review helpful.

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I just got back from here, although they have a new address. I brought my five children in, four of which had appointments. It went so smoothly, I could not believe it, and I did not have to wait a long time, we actually got out of there before the last appointment was even scheduled. Everyone there was very nice, and Dr. burgess is an excellent dentist, I have been recommending him to everyone. I come all the way from murfreesboro to see them.

5
★★★★★

I just got back from here, although they have a new address. I brought my five children in, four of which had appointments. It went so smoothly, I could not believe it, and I did not have to wait a long time, we actually got out of there before the last appointment was even scheduled. Everyone there was very nice, and Dr. burgess is an excellent dentist, I have been recommending him to everyone. I come all the way from murfreesboro to see them.

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Great Dentist,Great work but if you have Blue Cross Blue Shield insurance be sure and check their rates compared to what the maxium your insurance will pay. Book keeping and billing leaves much to be desired. Make sure and ask before any work or service has been performed what you will have to pay in addition to what your insurance pays, compared to what my dental insurance pays this place is about is about 75% to high.

2
★★☆☆☆

Great Dentist,Great work but if you have Blue Cross Blue Shield insurance be sure and check their rates compared to what the maxium your insurance will pay. Book keeping and billing leaves much to be desired. Make sure and ask before any work or service has been performed what you will have to pay in addition to what your insurance pays, compared to what my dental insurance pays this place is about is about 75% to high.

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0 out of 1 people found this review helpful.

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Excellent staff and dentist-my children have refused to ever let anyone else touch their teeth again. Wait time is a little extensive at times, sometimes not, but overall a fantastic place for dental work. The hygenists are great also; they take their time and make sure any questions you have are answered.

PROS: great staff and location; prices are reasonable
CONS: wait is too long at times

4
★★★★☆

Excellent staff and dentist-my children have refused to ever let anyone else touch their teeth again. Wait time is a little extensive at times, sometimes not, but overall a fantastic place for dental work. The hygenists are great also; they take their time and make sure any questions you have are answered.

PROS: great staff and location; prices are reasonable
CONS: wait is too long at times

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I have been going here for several years now. They are friendly, but plan on waiting when you go here. I think they are better for adults than children. When I took my 3 year old they couldn't get his ex-rays done. I like that they can do braces in the office. My stepdaughter had them done there and they did a beautiful job on her teeth.

PROS: friendly, convenient location, braces done in office
CONS: not great for children, long wait times

3
★★★☆☆

I have been going here for several years now. They are friendly, but plan on waiting when you go here. I think they are better for adults than children. When I took my 3 year old they couldn't get his ex-rays done. I like that they can do braces in the office. My stepdaughter had them done there and they did a beautiful job on her teeth.

PROS: friendly, convenient location, braces done in office
CONS: not great for children, long wait times

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