Powell Power Equipment, Inc.

★☆☆☆☆
  • 7145 Clinton Hwy

    Powell, TN 37849

    Map & Directions
  • 865-938-2400

Home & Garden

Home & Garden
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Had my mother-in-laws' riding mower there 3 times, still not fixed! When we took it in the 1st time, we gave them a list of everything that needed to be done. When we got is back the 1st time, the deck drug the ground and you couldn't use the mower. We took it back and they said nothing is wrong with it. My husband ended up fixing the deck. (They had it in the wrong place and the levers needed to be adjusted) Now the ""New"" battery they put in won't hold a charge! Everytime we mow, my husband has to jump it off. Took the battery back yesterday and guess what? Nothing is wrong with it either!! Don't go there unless you want alot of headaches, argueing and to waste your money. After the ""fix"" your mower, you will have to go somewhere else. Oh by the way, it took them about 6 weeks to ""not fix' the mower. Very poor customer service, very poor work, very poor communication!

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★☆☆☆☆

Had my mother-in-laws' riding mower there 3 times, still not fixed! When we took it in the 1st time, we gave them a list of everything that needed to be done. When we got is back the 1st time, the deck drug the ground and you couldn't use the mower. We took it back and they said nothing is wrong with it. My husband ended up fixing the deck. (They had it in the wrong place and the levers needed to be adjusted) Now the ""New"" battery they put in won't hold a charge! Everytime we mow, my husband has to jump it off. Took the battery back yesterday and guess what? Nothing is wrong with it either!! Don't go there unless you want alot of headaches, argueing and to waste your money. After the ""fix"" your mower, you will have to go somewhere else. Oh by the way, it took them about 6 weeks to ""not fix' the mower. Very poor customer service, very poor work, very poor communication!

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I call 6 weeks ago and said that my mower would not go and needed someone to look at it, I called spoke to a lady who I said I would be happy to wait the 2 weeks as they were busy, she then wanted me to speak to the service guy to get more info, so I was put on hold.
I waited for 7 mins, and as I was on my break I did not have much time so I hung up and call back, this time I was put straight thru to the guy I explained what I needed, then the guy said someone will call me in two weeks.
No call, called Pro Green Plus and the mower was picked up the next day. I know who needs business....Plus progreen was a lot more friendly and professional, they did not forget I was on hold.

0
★☆☆☆☆

I call 6 weeks ago and said that my mower would not go and needed someone to look at it, I called spoke to a lady who I said I would be happy to wait the 2 weeks as they were busy, she then wanted me to speak to the service guy to get more info, so I was put on hold.
I waited for 7 mins, and as I was on my break I did not have much time so I hung up and call back, this time I was put straight thru to the guy I explained what I needed, then the guy said someone will call me in two weeks.
No call, called Pro Green Plus and the mower was picked up the next day. I know who needs business....Plus progreen was a lot more friendly and professional, they did not forget I was on hold.

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