City Auto-Memphis

★☆☆☆☆
  • 4932 Elmore Rd

    Memphis, TN 38128

    Map & Directions
  • 901-377-9502

About City Auto-Memphis

Categories
Hours
MONDAY-FRIDAY 8:00 A.M. - 7:00 P.M. SATURDAY 9:00 A.M. - 6:00 P.M. SUNDAY CLOSED

Automotive

Automotive
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In April 2012 I bought a 2004 Ford Explorer from City Auto. The next day the ABS light came on and the salesman (Josh Huggins) said it was nothing to be concerned about as long as it didn't remain on all the time. The advertised CD player also didn't work. I had it replaced and was reimbursed $100 of the $230 I paid to have another installed. Two days after buying the service engine light came on. Josh Huggins had me take the truck for repairs. A speed sensor was replaced along with the EGR valve. Total cost of repairs was over $400. This was all covered under the warranty. The rental car I had to get for 3 days was at my own expense. The ABS light continued to illuminate on occasion while driving and the cruise control stopped working. In July the car had to be serviced because it was running hot. The repair cost over $300, almost $400. The air conditioner stopped cooling in July as well. The air conditioner service cost about $50. Not sure why that wouldn't be checked along with everything else that failed during the inspection City Auto says they perform on all cars. In November the service engine light came on but didn't stay on so it couldn't be diagnosed. No need because turns out the battery went dead because the alternator quit. The batter cost over $130 and the alternator cost over $240. With the onset of cold weather, I discovered the defroster doesn't work and the O/D off light would flash from time to time. I told City Auto about both because at this point I was tired of all the repairs. I spoke a few times with the General Manager, Stan Norton, who assured me City Auto wanted my continued business and wanted happy customers. They fixed the defroster but the O/D problem would only be fixed if it wasn't the transmission at half cost to me. The problem was the transmission and the cost is almost $3000 to repair it. Do not buy City Auto cars unless you have them THOROUGHLY checked out by a reputable repair shop. They sell junk that was either never inspected or never fixed after their inspection. I am not a happy customer and will never buy from them again.

1
★☆☆☆☆

In April 2012 I bought a 2004 Ford Explorer from City Auto. The next day the ABS light came on and the salesman (Josh Huggins) said it was nothing to be concerned about as long as it didn't remain on all the time. The advertised CD player also didn't work. I had it replaced and was reimbursed $100 of the $230 I paid to have another installed. Two days after buying the service engine light came on. Josh Huggins had me take the truck for repairs. A speed sensor was replaced along with the EGR valve. Total cost of repairs was over $400. This was all covered under the warranty. The rental car I had to get for 3 days was at my own expense. The ABS light continued to illuminate on occasion while driving and the cruise control stopped working. In July the car had to be serviced because it was running hot. The repair cost over $300, almost $400. The air conditioner stopped cooling in July as well. The air conditioner service cost about $50. Not sure why that wouldn't be checked along with everything else that failed during the inspection City Auto says they perform on all cars. In November the service engine light came on but didn't stay on so it couldn't be diagnosed. No need because turns out the battery went dead because the alternator quit. The batter cost over $130 and the alternator cost over $240. With the onset of cold weather, I discovered the defroster doesn't work and the O/D off light would flash from time to time. I told City Auto about both because at this point I was tired of all the repairs. I spoke a few times with the General Manager, Stan Norton, who assured me City Auto wanted my continued business and wanted happy customers. They fixed the defroster but the O/D problem would only be fixed if it wasn't the transmission at half cost to me. The problem was the transmission and the cost is almost $3000 to repair it. Do not buy City Auto cars unless you have them THOROUGHLY checked out by a reputable repair shop. They sell junk that was either never inspected or never fixed after their inspection. I am not a happy customer and will never buy from them again.

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Business Response:

We're sorry for your bad experience and would like the opportunity to address it directly. We encourage you to contact our customer service manager, Priscilla Guy or our general manager, Stan Norton at 901-377-9502.
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This is a lengthy story, but worth your time if you are considering City Auto. I have not had a great experience with my 2006 Murano purchased from City Auto in Feb 2012. I understand that these are used cars, so I don't expect them to be perfect, but I have been constantly in & out of the shop with this vehicle since the day I brought it home. I mean that very literally, as the car did not even make it from the lot to my driveway without having mechanical issues. The check engine light came on & began flashing & the car ran very rough about half way through my trip home on the day I bought it. It was still under warranty then, so the salesman sent a tow truck to collect it the next day. Turned out to be a coil pack. I get the car back & within a week or two, the ck engine light is flashing & it is running rough again. I was barely still under warranty, so again the salesman had the car looked at on my behalf. This time it was the crank shaft sensor. Fast FW a day or two, & I am having the same issues. So back to the shop it goes. It was the crank shaft sensor again, but the 1st time they put on an aftermarket part, & the 2nd time they used a factory part. Over the next month or two, the engine worked well, but I had to replace the battery cable connectors after the car wouldn't start for me several times while I was out & about around town. Fast FW again to July 2012. I've had the car for 5 months & it has finally seemed to settle down & be working well. My family & I take it on vacation in East TN. We are hundreds of miles & many hours away from home when the ck engine light comes on & the car starts running VERY rough again, like it did in the beginning. This was on the 1st day of our vacation, & we had to waste a whole day finding a mechanic & going to rent a car with our 2 small kids who had been in the car for 7 hours already that day. This time it was yet another coil pack. So we spent over $300 of our vacation money on a mechanic & rental car.

The sales people & staff were plenty friendly, & they never hesitated to take care of the issues we had while under warranty. I have no way to know if they were aware of just how many issues this car had before they sold it to me, so I am not accusing them of sticking me with a lemon on purpose. All I know is, I have had a car for 5 months that has been in the shop more than all of the other vehicles I've owned in my life put together. My husband & I have decided we can't throw any more money into this car. We are planning to get rid of it, even if we lose money on the deal. I can't drive my kids around in a car that I never know if I can trust to get us from points A to B. If you do buy from City Auto, please be smarter than me & do a LONG test drive & go see your mechanic while you are on that test drive.

1
★☆☆☆☆

This is a lengthy story, but worth your time if you are considering City Auto. I have not had a great experience with my 2006 Murano purchased from City Auto in Feb 2012. I understand that these are used cars, so I don't expect them to be perfect, but I have been constantly in & out of the shop with this vehicle since the day I brought it home. I mean that very literally, as the car did not even make it from the lot to my driveway without having mechanical issues. The check engine light came on & began flashing & the car ran very rough about half way through my trip home on the day I bought it. It was still under warranty then, so the salesman sent a tow truck to collect it the next day. Turned out to be a coil pack. I get the car back & within a week or two, the ck engine light is flashing & it is running rough again. I was barely still under warranty, so again the salesman had the car looked at on my behalf. This time it was the crank shaft sensor. Fast FW a day or two, & I am having the same issues. So back to the shop it goes. It was the crank shaft sensor again, but the 1st time they put on an aftermarket part, & the 2nd time they used a factory part. Over the next month or two, the engine worked well, but I had to replace the battery cable connectors after the car wouldn't start for me several times while I was out & about around town. Fast FW again to July 2012. I've had the car for 5 months & it has finally seemed to settle down & be working well. My family & I take it on vacation in East TN. We are hundreds of miles & many hours away from home when the ck engine light comes on & the car starts running VERY rough again, like it did in the beginning. This was on the 1st day of our vacation, & we had to waste a whole day finding a mechanic & going to rent a car with our 2 small kids who had been in the car for 7 hours already that day. This time it was yet another coil pack. So we spent over $300 of our vacation money on a mechanic & rental car.

The sales people & staff were plenty friendly, & they never hesitated to take care of the issues we had while under warranty. I have no way to know if they were aware of just how many issues this car had before they sold it to me, so I am not accusing them of sticking me with a lemon on purpose. All I know is, I have had a car for 5 months that has been in the shop more than all of the other vehicles I've owned in my life put together. My husband & I have decided we can't throw any more money into this car. We are planning to get rid of it, even if we lose money on the deal. I can't drive my kids around in a car that I never know if I can trust to get us from points A to B. If you do buy from City Auto, please be smarter than me & do a LONG test drive & go see your mechanic while you are on that test drive.

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Business Response:

Lauren, we definitely do not want our customers to feel this way. Please consider contacting our customer service manager, Priscilla Guy at 901-377-9502 to resolve the situation.
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In Febuary, on the fourth to be exact, I went to a subsidiarie of city auto, 1st Choice Auto and had a wonderful experience buying my car. This is the first one I have ever bought from a dealership, so I am very green about these things. It is now March the 14th and I still have no tags. When you buy a car from the sub. they still have to send all the paper work through City Auto for some unknown reason. I am very frustrated and hope no one else has the same experience I have had. There has to be a better way to get this paper work done.

1
★★☆☆☆

In Febuary, on the fourth to be exact, I went to a subsidiarie of city auto, 1st Choice Auto and had a wonderful experience buying my car. This is the first one I have ever bought from a dealership, so I am very green about these things. It is now March the 14th and I still have no tags. When you buy a car from the sub. they still have to send all the paper work through City Auto for some unknown reason. I am very frustrated and hope no one else has the same experience I have had. There has to be a better way to get this paper work done.

More about City Auto-Memphis

City Auto is among the largest independent auto dealerships in the nation. City Auto is locally-owned and locally- operated, not a franchise dealer or a manufacturer store. For more than 25 years, City Auto has offered quality pre-owned vehicles to Memphis and throughout the Southeast, providing great value and savings over new vehicle prices.

 

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