Golden Circle Ford Lincoln

★★★☆☆
  • 1432 Highway 45 Byp

    Jackson, TN 38305

    Map & Directions
  • 731-554-3673

2.6 5
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We were at the dealership for 6 hrs and came home with a vehicle that is overpriced, filthy, smells repulsive, and full of issues. My instinct after waiting over an hr, for I have no idea what, was to leave. We have been looking for a vehicle for a few months and needless to say we were tired of looking and my husband was determined to buy something that day. I should have left especially after we waited several more hrs because they said they would get us a lower interest rate than our bank (which they did not) Then as we were leaving to get the check form the bank the buyers order had a much higher price that what was agreed on between my husband and the salesman several hrs before. I was furious at this point and told the man this was not the price we agreed on her called me a liar saying he never said that. Why would we lie and why would we have stayed there for that length of time if we didn't agree on a price? I then said he could keep the car and thanks for wasting our time! I left and he came out chasing after us in the car and said to speak to his manager about the price issue. I stayed in the car with our exhausted 2 year old while my husband went in to explain that we agreed on another price. He then gives my husband a pitiful 60.00 off the price if that (not at all what we agreed on!) This car had several cosmetic issues we would have never originally agreed to that price. I also requested they clean it up better because it was filthy nasty, and smelled like mold and vomit. It also had the gas light on and I said they needed to fill it up, and that when we got back with the check everything would be ready to go. They agreed to all other this. My husband was to the point by now that we waited 4 1/2hrs and went through all this mess that we would just take the loss and deal with it. We get to the bank and come back with the check. We have to wait another 2 hrs because they didn't have everything ready another lie. We get in the vehicle no gas and still nasty and smell repulsive. They didn't clean anything or make it smell better. We barely had enough gas to make it home so we had to stop to get gas. Not to mention the column is falling apart, there are multiple stains, the parts along the sides of the seats are falling off and it makes a weird noise every time it starts and jumps every time it shuts off. My worst fear is that we will be replacing several parts in the near future and possibly even a motor or transmission or both! We paid above Kelly blue book for this. It's your standard trailblazer not loaded nor did it even come with a remote. It was way over priced and we were lied to about everything on this vehicle. We paid much more than we should have for this vehicle and got treated terribly. Plus we now we have an over priced car with many issues (We bought the car over two weeks ago and have only had it for 2 days. The engine light came on, it leaks, it idols very hard and tries to die at stop signs. The dealer agrees that something is definitely wrong with it. They did a few things to it there and called us to pick it up but it was still not working properly when we got it back. They said they would send it to the chevy dealer but when we got it back after being repaired for the second time it still idols hard and has trouble running at red lights and stop signs and leaks at least a gallon when it is shut off. We told them we wanted our money back but of course they refuse and they didn't want to trade us for anything in better shape either. Don't buy from them!!!

1
★☆☆☆☆

We were at the dealership for 6 hrs and came home with a vehicle that is overpriced, filthy, smells repulsive, and full of issues. My instinct after waiting over an hr, for I have no idea what, was to leave. We have been looking for a vehicle for a few months and needless to say we were tired of looking and my husband was determined to buy something that day. I should have left especially after we waited several more hrs because they said they would get us a lower interest rate than our bank (which they did not) Then as we were leaving to get the check form the bank the buyers order had a much higher price that what was agreed on between my husband and the salesman several hrs before. I was furious at this point and told the man this was not the price we agreed on her called me a liar saying he never said that. Why would we lie and why would we have stayed there for that length of time if we didn't agree on a price? I then said he could keep the car and thanks for wasting our time! I left and he came out chasing after us in the car and said to speak to his manager about the price issue. I stayed in the car with our exhausted 2 year old while my husband went in to explain that we agreed on another price. He then gives my husband a pitiful 60.00 off the price if that (not at all what we agreed on!) This car had several cosmetic issues we would have never originally agreed to that price. I also requested they clean it up better because it was filthy nasty, and smelled like mold and vomit. It also had the gas light on and I said they needed to fill it up, and that when we got back with the check everything would be ready to go. They agreed to all other this. My husband was to the point by now that we waited 4 1/2hrs and went through all this mess that we would just take the loss and deal with it. We get to the bank and come back with the check. We have to wait another 2 hrs because they didn't have everything ready another lie. We get in the vehicle no gas and still nasty and smell repulsive. They didn't clean anything or make it smell better. We barely had enough gas to make it home so we had to stop to get gas. Not to mention the column is falling apart, there are multiple stains, the parts along the sides of the seats are falling off and it makes a weird noise every time it starts and jumps every time it shuts off. My worst fear is that we will be replacing several parts in the near future and possibly even a motor or transmission or both! We paid above Kelly blue book for this. It's your standard trailblazer not loaded nor did it even come with a remote. It was way over priced and we were lied to about everything on this vehicle. We paid much more than we should have for this vehicle and got treated terribly. Plus we now we have an over priced car with many issues (We bought the car over two weeks ago and have only had it for 2 days. The engine light came on, it leaks, it idols very hard and tries to die at stop signs. The dealer agrees that something is definitely wrong with it. They did a few things to it there and called us to pick it up but it was still not working properly when we got it back. They said they would send it to the chevy dealer but when we got it back after being repaired for the second time it still idols hard and has trouble running at red lights and stop signs and leaks at least a gallon when it is shut off. We told them we wanted our money back but of course they refuse and they didn't want to trade us for anything in better shape either. Don't buy from them!!!

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I got a Sangria Red Ford Escape, XLT with some extra's; very nice and was able to get the 0%, 60 months plus some rebate monies; pick it up tomorrow. Golden Circle Ford of Jackson Tn is a great dealer--please pass this along to corporate; lots of folks down here are for American companies. esp. since Ford did not cave to the Washington 'save-me' crats. Ford has my next business as well. The dealership said many folks are coming their way because of Ford's stance to NOT take the gov't 'welfare' bail out--way to go Ford and thanks again!! Please pass this along for the Army and for Golden Circle Ford. Great salesman in Tom Marlin and Rick the sales mgr.

5
★★★★★

I got a Sangria Red Ford Escape, XLT with some extra's; very nice and was able to get the 0%, 60 months plus some rebate monies; pick it up tomorrow. Golden Circle Ford of Jackson Tn is a great dealer--please pass this along to corporate; lots of folks down here are for American companies. esp. since Ford did not cave to the Washington 'save-me' crats. Ford has my next business as well. The dealership said many folks are coming their way because of Ford's stance to NOT take the gov't 'welfare' bail out--way to go Ford and thanks again!! Please pass this along for the Army and for Golden Circle Ford. Great salesman in Tom Marlin and Rick the sales mgr.

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Took my car to them for an alternator replacement. They quoted 300 for the alternator and 3 hours of labor. My extended warranty found a lifetime warrantied alternator for 200 and estimated the labor at 1.5. Ford told me that after my warranty paid I would owe over 400.

I took my car to another service center and only paid my deductible. I've never seen anyone as happy to loose a customer as Golden Circle was. I would NOT recommend them to anyone.

1
★☆☆☆☆

Took my car to them for an alternator replacement. They quoted 300 for the alternator and 3 hours of labor. My extended warranty found a lifetime warrantied alternator for 200 and estimated the labor at 1.5. Ford told me that after my warranty paid I would owe over 400.

I took my car to another service center and only paid my deductible. I've never seen anyone as happy to loose a customer as Golden Circle was. I would NOT recommend them to anyone.

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Had a appointment to have my 08 Ford Edge in the shop, when I arrived I was treated awful, there was 3 people in the service dept, and NOONE even acknowledge that I was even in the building. I left without leaving my car, my time is special to me also. I`ll drive 2 1/2 hours back to my home town to get the repairs done, it`s a shame to have to do that but there they do treat their customers with respect.

1
★☆☆☆☆

Had a appointment to have my 08 Ford Edge in the shop, when I arrived I was treated awful, there was 3 people in the service dept, and NOONE even acknowledge that I was even in the building. I left without leaving my car, my time is special to me also. I`ll drive 2 1/2 hours back to my home town to get the repairs done, it`s a shame to have to do that but there they do treat their customers with respect.

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We bought our used vehicle here and a few weeks later had a major problem with the air conditioner. Even though we did not buy the extended warranty, they offered to lower the price on the repair. They gave us the cost we would need to pay and when we picked it up it was a few hundred cheaper than they said. The repair was done right and we were treated very fairly. I plan to do a lot more business with them.

5
★★★★★

We bought our used vehicle here and a few weeks later had a major problem with the air conditioner. Even though we did not buy the extended warranty, they offered to lower the price on the repair. They gave us the cost we would need to pay and when we picked it up it was a few hundred cheaper than they said. The repair was done right and we were treated very fairly. I plan to do a lot more business with them.

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