Firestone Complete Auto Care

★☆☆☆☆
Whatever you drive, drive a Firestone
  • 6618 Charlotte Pike

    Nashville, TN 37209

    Map & Directions
  • 615-208-9589

About Firestone Complete Auto Care

Hours
Sun 8am-5pm, Mon-Fri 7am-7pm, Sat 7am-6pm

Automotive

Automotive
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I've been going here for several years and so I was quite shocked on my last visit for my free tire balance ( I bought almost 600 dollars in tires 6 months prior) to get a couple of phone calls informing me of what was wrong with my car and how much it would cost. \nI was given the impression my brakes were failing and it would cost around $500.00. I told them not to fix them since I was out of pocket for that amount. Then, I get another phone call saying my alignment is out and would I like the lifetime alignment for $170' something. \nI said no. \nLong story short, they never explained what I needed to have done when I picked the car up, just gave me an estimate of what I needed to have done.. about $800.00 worth of work.\nI took the paperwork to a friend and he said it said I had 10% wear on my back brakes & 30% wear on the front. According to the specs in the repair manual for my car,I was still well within the safety ranges. \nThis deserved a phone call from the Firestone employee telling me my brakes were bad? I was so upset by this call that I started to cry. \nCome to find out that it wasn't that urgent? \nThere was also a big greasy handprint on my driver's side door and fingerprints all over the car. Grease was also all on my steering wheel. \nThey are totally not getting anymore of my business.

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★☆☆☆☆

I've been going here for several years and so I was quite shocked on my last visit for my free tire balance ( I bought almost 600 dollars in tires 6 months prior) to get a couple of phone calls informing me of what was wrong with my car and how much it would cost. \nI was given the impression my brakes were failing and it would cost around $500.00. I told them not to fix them since I was out of pocket for that amount. Then, I get another phone call saying my alignment is out and would I like the lifetime alignment for $170' something. \nI said no. \nLong story short, they never explained what I needed to have done when I picked the car up, just gave me an estimate of what I needed to have done.. about $800.00 worth of work.\nI took the paperwork to a friend and he said it said I had 10% wear on my back brakes & 30% wear on the front. According to the specs in the repair manual for my car,I was still well within the safety ranges. \nThis deserved a phone call from the Firestone employee telling me my brakes were bad? I was so upset by this call that I started to cry. \nCome to find out that it wasn't that urgent? \nThere was also a big greasy handprint on my driver's side door and fingerprints all over the car. Grease was also all on my steering wheel. \nThey are totally not getting anymore of my business.

Message from Firestone Complete Auto Care

Our skilled technicians at your Nashville, TN Firestone Complete Auto Care are ready to serve all of your vehicle needs, keeping your car newer longer. From tires, auto services, and brakes, to alignments, transmissions, and batteries, your Firestone Complete Auto Care is your total car care company! You can drive easy with our Fixed Right Promise, too. We promise your car will be fixed right the first time, at the right price, and delivered right on time. Call or make an appointment online at one of our 1,700 locations. We re open late and on weekends!

 

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