Riks Music & Sound Inc

★★☆☆☆
  • 1505 Downtown W Blvd

    Knoxville, TN 37919

    Map & Directions
  • 865-691-9590

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They are clueless when it comes to providing good customer service. It took me three months to get a NEW mixer working...and it still doesn't work. They don't give refunds and I'm having to deal directly with the manufacturer at this point to get my lemmon replaced. I think they're just poorly funded, but if you can't service your customers after the sale, get out of the business.

1
★☆☆☆☆

They are clueless when it comes to providing good customer service. It took me three months to get a NEW mixer working...and it still doesn't work. They don't give refunds and I'm having to deal directly with the manufacturer at this point to get my lemmon replaced. I think they're just poorly funded, but if you can't service your customers after the sale, get out of the business.

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I would always recommend locals over the big corporations with Rik's being one BIG exception. They are too small to give good service. If you have a problem, even with new gear, it will take months to get your issue resolved. They will send your new gear in for service instead of replacing it. NO REFUNDS so your SOL if you buy something and have a problem. Nice enough guys, but the service is terrible after the sale. Take a ride to Broadway Sound if you want to deal with locals. They are much more customer service oriented!

1
★☆☆☆☆

I would always recommend locals over the big corporations with Rik's being one BIG exception. They are too small to give good service. If you have a problem, even with new gear, it will take months to get your issue resolved. They will send your new gear in for service instead of replacing it. NO REFUNDS so your SOL if you buy something and have a problem. Nice enough guys, but the service is terrible after the sale. Take a ride to Broadway Sound if you want to deal with locals. They are much more customer service oriented!

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Rik's music always seems to keep a good knowledgeable staff. They usually have decent sales on new equipment. and They offer quality used items as well. I always recommend supporting our local businesses over the corporations!!

4
★★★★☆

Rik's music always seems to keep a good knowledgeable staff. They usually have decent sales on new equipment. and They offer quality used items as well. I always recommend supporting our local businesses over the corporations!!

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