Sprintz Furniture

★★★★☆
  • 325 White Bridge Pike

    Nashville, TN 37209

    Map & Directions
  • 615-352-5912

About Sprintz Furniture

Hours
Sun 1pm-5pm, Mon 10am-8pm, Fri 10am-8pm, Tue-Thu 10am-6pm, Sat 10am-6pm

Home & Garden

Home & Garden
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3.7 10
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Currently (2/12/15), Sprintz is running their President's Day Sale TV ad claiming "40%-50% off all furniture". This ad also appears on their website. Nowhere in their ad does it have any caveats regarding manufacturers or any exclusions

3
★★★★★

Currently (2/12/15), Sprintz is running their President's Day Sale TV ad claiming "40%-50% off all furniture". This ad also appears on their website. Nowhere in their ad does it have any caveats regarding manufacturers or any exclusions

.

They'll say anything for a sale, but once you've paid...crickets. We were told the furniture we bought was in stock, then (oops!) they were out, but it was ordered already and would be delivered within 2 weeks. Three weeks later, we called

3
★★★★★

They'll say anything for a sale, but once you've paid...crickets. We were told the furniture we bought was in stock, then (oops!) they were out, but it was ordered already and would be delivered within 2 weeks. Three weeks later, we called

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My wife and I were shopping for a new sofa and had zero luck shopping at the large chain furniture stores. The furniture at those chain stores looked cheaply made and the sales people made me feel like we were shopping at a used car lot.

3
★★★★★

My wife and I were shopping for a new sofa and had zero luck shopping at the large chain furniture stores. The furniture at those chain stores looked cheaply made and the sales people made me feel like we were shopping at a used car lot.

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I went to the store in Cool Springs lookin for a California King bedroom suite. I was informed by the sales person that met me at the door that I would have to make an appointment to go through the catalogs because they didn't know which came in Cal. King. From here I went to the local Ethan Allen. The sales rep there walked me around and showed me every bedroom that came in Cal. King and even copied those beds out of the catalog (in color) for me to take home to consider. Much better service.

0
★☆☆☆☆

I went to the store in Cool Springs lookin for a California King bedroom suite. I was informed by the sales person that met me at the door that I would have to make an appointment to go through the catalogs because they didn't know which came in Cal. King. From here I went to the local Ethan Allen. The sales rep there walked me around and showed me every bedroom that came in Cal. King and even copied those beds out of the catalog (in color) for me to take home to consider. Much better service.

Pros: Nice Furniture Selection

Cons: Poor Salesmanship

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When I purchased a furniture suite from Sprintz, the salesperson claimed they could have the furniture by the time I moved in a few weeks, that the furniture was "exclusively for Sprintz", and that the furniture was an amazing value because they obtained it direct from the factory. However, the furniture arrived several weeks late with no real explanation, damaged, and took a few months for the furniture to be repaired properly. During attempting to get the furniture repaired, I never received returned phone calls from the customer service manager, and had to finally call the general manager to get it resolved. Then, I found that indeed the furniture was readily available elsewhere (although not in Nashville) for MUCH cheaper. Despite writing letters to the company, they have not offered any resolution besides an apology for my dissatisfaction. I would NEVER recommend this company to anyone. The only compliment I can give is that the salesperson could sell an igloo to an eskimo.

0
★☆☆☆☆

When I purchased a furniture suite from Sprintz, the salesperson claimed they could have the furniture by the time I moved in a few weeks, that the furniture was "exclusively for Sprintz", and that the furniture was an amazing value because they obtained it direct from the factory. However, the furniture arrived several weeks late with no real explanation, damaged, and took a few months for the furniture to be repaired properly. During attempting to get the furniture repaired, I never received returned phone calls from the customer service manager, and had to finally call the general manager to get it resolved. Then, I found that indeed the furniture was readily available elsewhere (although not in Nashville) for MUCH cheaper. Despite writing letters to the company, they have not offered any resolution besides an apology for my dissatisfaction. I would NEVER recommend this company to anyone. The only compliment I can give is that the salesperson could sell an igloo to an eskimo.

Cons: dishonesty, lack of communication, unresponsive

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After much searching, my husband and I found a beautiful Giovanni leather sofa and love seat. I placed the order in November 2008. We were told that we should receive our furniture in December, however this was not the case. As the end of December inched closer, and we had heard nothing from Sprintz, my husband and I went to the store to check on our order. We were then informed that our order would be in toward the end of January. I then called Sprintz in early January to check on the order and was told that I would be contacted back. I was called back and informed that my furniture was in fact on a boat scheduled to come into the harbor the last week of January. My husband and I were ecstatic. We were assured that the shipment would be received by the second week of February. This was an absolute lie. I received a call today 01/30/08 stating that the furniture manufacturer is going out of business and that Sprintz is canceling my order.
I understand that companies go out of business and that one requires patience when ordering furniture. However I am appalled that Sprintz would lie to me and guarantee that my furniture was on the way only to call me three weeks later and recant. If you decide to order furniture from Sprintz, I would advise that you ensure that the furniture is in stock prior to ordering.

0
★☆☆☆☆

After much searching, my husband and I found a beautiful Giovanni leather sofa and love seat. I placed the order in November 2008. We were told that we should receive our furniture in December, however this was not the case. As the end of December inched closer, and we had heard nothing from Sprintz, my husband and I went to the store to check on our order. We were then informed that our order would be in toward the end of January. I then called Sprintz in early January to check on the order and was told that I would be contacted back. I was called back and informed that my furniture was in fact on a boat scheduled to come into the harbor the last week of January. My husband and I were ecstatic. We were assured that the shipment would be received by the second week of February. This was an absolute lie. I received a call today 01/30/08 stating that the furniture manufacturer is going out of business and that Sprintz is canceling my order.
I understand that companies go out of business and that one requires patience when ordering furniture. However I am appalled that Sprintz would lie to me and guarantee that my furniture was on the way only to call me three weeks later and recant. If you decide to order furniture from Sprintz, I would advise that you ensure that the furniture is in stock prior to ordering.

Pros: nice variety

Cons: very poor customer service

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At first Sprintz felt like an overwhelming experience - the showroom is huge and filled with thousands of items. I typically prefer shopping in a smaller, more boutique-like setting; but, once I started working with McLain, one of Sprintz's great sales associates, I found the store to be a fabulous one-stop place to shop for furniture and lighting for our new home. McLain had a great eye for design and helped us focus in on our taste. She knows the showroom floor and manufacturers' catalogs so well that it made shopping in such a huge store a manageable - and fun - experience. Sprintz's prices are by far the most competitive in town, probably because they carry so much furniture! I have ordered six pieces of furniture from Sprintz's and purchased another from the showroom floor - in every case, the customer service was outstanding. Sprintz requested a reasonable deposit; they kept me informed of the delivery dates; and they delivered the furniture on time and in new condition. Bottom line - shopping at Sprintz has been a great experience and, with the help of McLain, I look forward to continuing to shop there!

2
★★★★★

At first Sprintz felt like an overwhelming experience - the showroom is huge and filled with thousands of items. I typically prefer shopping in a smaller, more boutique-like setting; but, once I started working with McLain, one of Sprintz's great sales associates, I found the store to be a fabulous one-stop place to shop for furniture and lighting for our new home. McLain had a great eye for design and helped us focus in on our taste. She knows the showroom floor and manufacturers' catalogs so well that it made shopping in such a huge store a manageable - and fun - experience. Sprintz's prices are by far the most competitive in town, probably because they carry so much furniture! I have ordered six pieces of furniture from Sprintz's and purchased another from the showroom floor - in every case, the customer service was outstanding. Sprintz requested a reasonable deposit; they kept me informed of the delivery dates; and they delivered the furniture on time and in new condition. Bottom line - shopping at Sprintz has been a great experience and, with the help of McLain, I look forward to continuing to shop there!

Pros: Huge selection, great design/customer service, best prices in town

Cons: The showroom is so big that it can be overwhelming - get a sales associate to help you!

.

Sprintz has high quality furniture and a great selection to choose from. However, their customer service leaves much to be desired. After you have purchased the furniture, it seems as if you are bumped way down on their priority list. The provide no clear instructions were given about delivery (you would think you wouldn't need any, but they tend to make it complicated). After many calls and seemingly being passed off to diferent people, we finally received all of our furniture (although with nick and scratch here and there-inspect your furniture carefully when it arrives)

PROS: high quality furniture for the most part, great selection
CONS: Customer service

2
★★☆☆☆

Sprintz has high quality furniture and a great selection to choose from. However, their customer service leaves much to be desired. After you have purchased the furniture, it seems as if you are bumped way down on their priority list. The provide no clear instructions were given about delivery (you would think you wouldn't need any, but they tend to make it complicated). After many calls and seemingly being passed off to diferent people, we finally received all of our furniture (although with nick and scratch here and there-inspect your furniture carefully when it arrives)

PROS: high quality furniture for the most part, great selection
CONS: Customer service

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Sprintz has a very large showroom of furniture and specialize in Henredon and other high end brands. You can customize your fabrics on sofas and chairs. They also have a ton of catalogs that you can look through and order from. The salespeople stand near the front door and introduce theirself as soon as you walk in. It can be a little irritating as you may feel like you are being stalked as you walk through the store. Sprintz can also be very expensive.

4
★★★★☆

Sprintz has a very large showroom of furniture and specialize in Henredon and other high end brands. You can customize your fabrics on sofas and chairs. They also have a ton of catalogs that you can look through and order from. The salespeople stand near the front door and introduce theirself as soon as you walk in. It can be a little irritating as you may feel like you are being stalked as you walk through the store. Sprintz can also be very expensive.

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We have worked with the designers at Sprintz for the past 3 years and will not shop any where else. The service, selection and value cannot be topped anywhere else in the city.

2
★★★★★

We have worked with the designers at Sprintz for the past 3 years and will not shop any where else. The service, selection and value cannot be topped anywhere else in the city.

 

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