River Terrace Resort and Convention Center

★★☆☆☆
  • 240 River Road Parkway South / Downtown Gatlinburg

    Gatlinburg, TN 37738

    Map & Directions
  • 865-436-5161

About River Terrace Resort and Convention Center

Categories
  • Resorts
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Hours
M-Su 24hr
Associations
  • ARDA
Emails
  • rentals@wgresorts.com
Phones
  • Toll Free (888-795-2136)
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Brands
  • Westgate Resorts
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  • River Terrace Resort and Convention Center
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Services
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Languages
  • English
2.0 1
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This hotel was a pain in the butt right from the start! My mother and I made reservations for a "river view" room online through hotels.com. When we got there however, they tried to put us in a cruddy room in the back of the building (as far away from the river as you could possibly get) We opened the door, and a smell of mold wafted out, the room was dark and the carpet wet. We walked back to the front desk and asked why we weren't given the room we reserved. We noticed it just happened to be prom night for one of the local schools, and apparently we were bumped...because the hotel manager got our room for us (the exact one we reserved) right away.

Now, the second room they gave us was right over the river, we had a balcony overlook that was sort of nice, I could feed the ducks from it too, which was really fun.

The room was in need of new carpeting, and it too had a slight musty oder about it. The air conditioner was very overworked. The entire hotel looked as if it could use an upgrade, and with the money they charge for rooms here, they can afford it!

Parking is a bit of a disaster here I noticed, the walls to our room were pretty thin, we could hear traffic outside.

Another con was the bar or "lounge" my martini was awful, and my mother's mint julep wasn't that good either.

It was nice having breakfast on the balcony, watching the sun come up etc.

I think this could have been a much more enjoyable experience for us if the rooms were a bit cleaner and nicer, and if the staff hadn't tried to bump our room and stick us with the sub-par one to begin with...it was the start of a very bad vacation.

2
★★☆☆☆

This hotel was a pain in the butt right from the start! My mother and I made reservations for a "river view" room online through hotels.com. When we got there however, they tried to put us in a cruddy room in the back of the building (as far away from the river as you could possibly get) We opened the door, and a smell of mold wafted out, the room was dark and the carpet wet. We walked back to the front desk and asked why we weren't given the room we reserved. We noticed it just happened to be prom night for one of the local schools, and apparently we were bumped...because the hotel manager got our room for us (the exact one we reserved) right away.

Now, the second room they gave us was right over the river, we had a balcony overlook that was sort of nice, I could feed the ducks from it too, which was really fun.

The room was in need of new carpeting, and it too had a slight musty oder about it. The air conditioner was very overworked. The entire hotel looked as if it could use an upgrade, and with the money they charge for rooms here, they can afford it!

Parking is a bit of a disaster here I noticed, the walls to our room were pretty thin, we could hear traffic outside.

Another con was the bar or "lounge" my martini was awful, and my mother's mint julep wasn't that good either.

It was nice having breakfast on the balcony, watching the sun come up etc.

I think this could have been a much more enjoyable experience for us if the rooms were a bit cleaner and nicer, and if the staff hadn't tried to bump our room and stick us with the sub-par one to begin with...it was the start of a very bad vacation.

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Message from River Terrace Resort and Convention Center

The perfect locale for a Great Smoky Mountains getaway, River Terrace Resort & Convention Center is a resort in Gatlinburg that offers easy access to Great Smoky Mountains National Park, Ripley’s Aquarium of the Smokies and other downtown Gatlinburg attractions and outdoor recreational activities. Onsite amenities at River Terrace include Drafts Sports Grill and two heated outdoor pools (seasonal). In addition, a short trolley ride takes guests to the state-of-the-art Wild Bear Falls water park.

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