After a horrible experience at a local Nashville muffler shop and so much trouble with my truly beloved Volvo 240, I found Batey's via the internet and read all of these great reviews. The best referral is from others! I called Batey's first and was told I could supply my preferred parts (at my request). I was given a very reasonable and affordable labor quote. I decided to add a few other things after that too. Upon arrival at the shop, I was greeted by Mr. Batey with one of the most down-to-earth and friendly personalities I've come across in professional service in a LONG time. My elderly Mother adored him ... that says a lot! Trust me. :-) He fixed an annoying LOUD rattle in a split second that had been driving me crazy for 2 years! He allows the customer to be interactive with him, and shows individuals everything he is doing and explains things in detail. His work is impeccable. He does NOT try to do work that isn't necessary, and tells the customer what lies ahead regarding repairs. I appreciate that more than words can express! I added a rear muffler (brand he sells) to my repairs, which comes with a warranty. He stands behind his work! He took time, and slowed down long enough to point out that my transmission mount and motor mounts were almost disintegrated!!! I had repair work done twice elsewhere before arriving at Batey's. No one pointed this out to me, and one of the shops had my car for 12 days and couldn't figure out why my engine was jumping up and down like a maniac. They never put it on a rack, but told me they could obtain wiring diagrams for my vintage Volvo like it was a spaceship from Mars or something. I was told my fuel injectors were bad (not so), but they neglected to put the fuel filter on that I asked for and took them. It was still in the front seat when I went to confiscate my car after 2 weeks because they wouldn't call me. They have been in business for 30 years too. Crazy. A new fuel filter installed elsewhere solved part of the problem. I had even written on a work order for one of the places to check the motor mounts. Unreal. I will be forever grateful to Mr. Batey for showing this to me because I could have easily had a wreck after I saw how mutilated and melted they were with my own eyes! He told me to come back and he would make any necessary adjustments to my exhaust system after I had new mounts installed. Wonderful! My money is tight right now due to numerous repair bills, and he put a new tailpipe on for me as a bonus because he wanted me to be happy. It's simply refreshing to find someone that is not only trustworthy, but also gracious in this day and age. I will be a loyal customer forever to Batey Muffler Shop. I grabbed a stack of business cards while there, and I'm handing them out to everyone I know!! I'm a very picky individual too. Try them out. You won't be sorry! Disregard the comment on here about Mr. Batey being condescending to women. That reviewer must have a giant chip on her shoulder. I wasn't treated like that at all. Mr. Batey's expertise, professionalism, kindness, and honesty met all of my expectations, and then some!
Best Muffler Shop in town.
Dennis has done the exhaust on every vehicle I have ever owned. He is THE CUSTOM KING, and stands behind every weld in his systems. He has, to date, done 5 custom dual exhausts for me and he is about to be doing my tuner's exhaust as well. I have never had a problem with any of his work! Even when I broke a hanger off in the mud, he repaired it no charge!
Dennis Batey isn't just the best muffler guy around though, he's also a world class gentleman! All the guys at the shop are friendly and professional, and the work is completely affordable!
I just can't say enough about Dennis and his shop! I hope he's open for another 20-somethin years! In fact, I'm headed down there today just to say hi!
Thanks for everything, Dennis!
Went there to fix a muffler. Didn't need fixing, told me to save my money. Fixed a hanger that had been improperly re-installed. Checked the manifold, said it was good. Went for a ride. Diagnosed the problem as a weak motor mount that was causing the problem. Took car back to where I bought it. Mechanic went for a ride and said it was a weak motor mount, that he had indicated in his tech report to the dealership. After calling the dealership on their shinanigans they agreed to fix it for free. Mr. Batey gained nothing from this episide financially. Always honest and best muffler shop in town.
Batey Muffler did a great job and were the best price. On top of all that they were very fast and friendly. Honestly you could look other places but you won't find a cheaper place that does the job correctly.
I found Batey Muffler on internet.Because of good reviews decided to check them out.
Needed a catylitic converter for my Honda CRV.Price quoted was way cheaper than everywhere else.
Told it would take an hour I was on the road in half that time.
I'm still amazed how painless process was.
Family owned and undoubtedly friendliest shop I've ever been to.
Pros: Friendly and Professional
Went to have my muffler looked at at Batey Muffler, and I was told that it may still be under warranty. I called the company that makes the muffler and they told me that it was under warranty. They sent me a new one and I was able to put it on myself. I took it back to Batey to see if it was put on properly and then I was on my way. I paid $0. Thanks for the warranty tip! The owner of Batey seemed very genuine.
Pros: exceptionally friendly and out to help the consumer
I pulled into the lot at 2:30pm in my Honda Accord. The eldest Batey put my car in the air and let me take a look. The entire pipe from the catalytic converter to the muffler was rusted. The muffler had a hole in the side.
He quoted me $299 to change out everything from the catalytic converter to the tailpipe. I didn't get any quotes from other shops, but that sounded about right, so I agreed.
I went next door, bought a chili dog, ate it, walked back to Batey's, and literally 5 minutes later my car was ready.
I pulled out of their parking lot at 3:05pm and the car passed emissions with flying colors. It's a lot quieter now, too.
If you need a muffler, call Batey's.
Pros: Fast and Friendly
This morning (2/12/10)I went to Batey's on the recommendation of a local body shop. Mr. Batey kindly greeted me when I walked into the shop. I explained to him that I would like an estimate on getting a rattle fixed that the dealer said would cost me $900 to fix. He and his son pulled my vehicle into the shop. A few minutes later he returned and clearly explained what the problem was and quoted me a price that was 90% cheaper....YES...90% cheaper than the dealer estimate. What's better than that was that he and his son were able to repair my car in about 30 minutes allowing me to make it to work on time. I would definetly recomment Batey's Muffler Shop. The service is quick, the prices are very reasonable, and the work is top quality. THANKS BATEY"S MUFFLER SHOP!! D
Pros: Friendly, honest, reasonably priced
Mr. Batey and his son were very helpful and does awesome work! I have had work done two times with him and I am a single woman. He has done nothing but be very helpfu and his prices are better than the chains around town. I always try and support the local businesses in town and Batey Muffler is definately one I would recommend!!!!
My rating would be a zero if I could!
Bateys treats women as though they know nothing about cars. Wrong! Don't talk down to women or jerk them around and you might end up with so much business you'd have to be on open past 5PM and on weekends. You know, a time more convenient to the rest of the world. Ick. I'll NEVER give them my business.
Cons: horrible hours, condescending to women
I brought my car in to get a new muffler and found the staff to be extremely helpful and conscientious. They were done within the hour and I was on the road again to the tune of $98 dollars. The owner even recommended other shops in town that are honest and have fair prices. I would go back in a heartbeat for any muffler problems I have in the future.
Pros: Great price and fast service
Batey Muffler has a highly professional business etiquette, squeaky clean property, fast service & better quality of parts. Unlike a franchise garage, they still have a small-town attitude toward service, and treated me like they expected to see me again -they will.