Texaco Xpress Lube

★☆☆☆☆
  • 722 President Pl

    Smyrna, TN 37167

    Map & Directions
  • 615-355-6559

About Texaco Xpress Lube

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We stopped in for an oil change on August 18th. The technician who took our keys upsold us on the "Full Service" package because it included vacuuming. When we went to get into our car, it looked as though it had not been vacuumed at all. When I said as much to the technician, he said "We just didn't move any of your stuff on the floor." So my husband and I proceeded to pick up and move a few things for them. Then two of the technicians spent about twenty more seconds on vacuuming our car. They did not vacuum the seats, next to the seats, or around the mats. They did not open either of the back doors or the hatch. When I protested one of the technicians said "We don't detail it!". I certainly did not expect a detail, but I expect my car to be vacuumed properly if I am being charged extra for the service. I notice the invoice also says they washed the exterior windows, which they did not. I am left to wonder what else was not done. I will never have another vehicle serviced at this location since I don't feel they can be trusted.

When we paid we were told that they had been bought out and were going to called Fast Lane in the future.

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★☆☆☆☆

We stopped in for an oil change on August 18th. The technician who took our keys upsold us on the "Full Service" package because it included vacuuming. When we went to get into our car, it looked as though it had not been vacuumed at all. When I said as much to the technician, he said "We just didn't move any of your stuff on the floor." So my husband and I proceeded to pick up and move a few things for them. Then two of the technicians spent about twenty more seconds on vacuuming our car. They did not vacuum the seats, next to the seats, or around the mats. They did not open either of the back doors or the hatch. When I protested one of the technicians said "We don't detail it!". I certainly did not expect a detail, but I expect my car to be vacuumed properly if I am being charged extra for the service. I notice the invoice also says they washed the exterior windows, which they did not. I am left to wonder what else was not done. I will never have another vehicle serviced at this location since I don't feel they can be trusted.

When we paid we were told that they had been bought out and were going to called Fast Lane in the future.

Cons: Poor quality work and customer service, untrustworthy.

 

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