Birchwood Kennels

★★★★★
  • 2709 W Beaver Creek Dr

    Powell, TN 37849

    Map & Directions
  • 865-938-3201

About Birchwood Kennels

Hours
Mon-Fri 8am-6pm ; Sat 8pm-3pm ; Sun 4pm-5pm
4.5517 29
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A while back both my fiancee and I had to be out of town and needed somewhere to board our two rabbits. Our vet recommended Birchwood, and they are wonderful. Rabbits are very skiddish animals in new places, and the people there are very friendly and good to them. They make sure they are comfortable and safe while we are away, and they are just generally good people to deal with.

They even got the bunny seal of approval last time they stayed with them. Rabbits will not just "lop out" for anyone. They have to feel completely secure and safe to do so. And Pax did. So, that says it all. I highly recommend them for other house bunny owners.

4
★★★★☆

A while back both my fiancee and I had to be out of town and needed somewhere to board our two rabbits. Our vet recommended Birchwood, and they are wonderful. Rabbits are very skiddish animals in new places, and the people there are very friendly and good to them. They make sure they are comfortable and safe while we are away, and they are just generally good people to deal with.

They even got the bunny seal of approval last time they stayed with them. Rabbits will not just "lop out" for anyone. They have to feel completely secure and safe to do so. And Pax did. So, that says it all. I highly recommend them for other house bunny owners.

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Clean, smells good, and the dogs wanted to stay.

2
★★★★★

Clean, smells good, and the dogs wanted to stay.

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This is the only place I take my pets. They are the best in the business. Not just a business but actual pet owners themselves. Always super friendly, excellent staff.

2
★★★★★

This is the only place I take my pets. They are the best in the business. Not just a business but actual pet owners themselves. Always super friendly, excellent staff.

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I've been using Birchwoods services for several yrs now. My dogs have always received the best of care and love the staff. I recently lost one of mine to cancer, but the other still goes for boarding and just recently we started play days for him. When he realizes where he's at, the tail starts going and he forgets his mom, he just can't wait to see his friends. They know him by name, he's not just another dog! That means alot to me.\nTheir rates are very reasonable too.

2
★★★★★

I've been using Birchwoods services for several yrs now. My dogs have always received the best of care and love the staff. I recently lost one of mine to cancer, but the other still goes for boarding and just recently we started play days for him. When he realizes where he's at, the tail starts going and he forgets his mom, he just can't wait to see his friends. They know him by name, he's not just another dog! That means alot to me.\nTheir rates are very reasonable too.

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We boarded our little chihuahua, who is very nervous, at this kennel earlier this year and were very pleased with the kindness, attention, and animal-loving attitude. We have booked this kennel again based on our experience last time. I would recommend this kennel and its staff to any pet owner.

2
★★★★★

We boarded our little chihuahua, who is very nervous, at this kennel earlier this year and were very pleased with the kindness, attention, and animal-loving attitude. We have booked this kennel again based on our experience last time. I would recommend this kennel and its staff to any pet owner.

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I have been taking my dog to Camp Birchwood, as we call it, for a little over a year. To most people that may not seem like a long time, but we board at least every 1.5 months and sometimes more frequently than that. My dog, Izzie, LOVES this place. Every time we pull up, she starts wagging her tail and she can't wait to bust through the front door. I never have any doubts about the care she receives while we are gone. I know that I can call and check on her every day if I like and they will be able to tell me exactly how her day has gone. The kennels are very clean and the grounds available for play time and walks are beautiful. I toured about a dozen other kennels in our area before deciding to first use Birchwood. The one thing that stood out the most was the size of Birchwood. Other kennels seemed to have rows and rows of dogs, signifying to me that Izzie wouldn't get the personalized attention that I intend on her having. Birchwood is the perfect size for your dog to get plenty of loving while you are away. We couldn't be more pleased with Camp Birchwood. They are definitely Izzie's 2nd family!

2
★★★★★

I have been taking my dog to Camp Birchwood, as we call it, for a little over a year. To most people that may not seem like a long time, but we board at least every 1.5 months and sometimes more frequently than that. My dog, Izzie, LOVES this place. Every time we pull up, she starts wagging her tail and she can't wait to bust through the front door. I never have any doubts about the care she receives while we are gone. I know that I can call and check on her every day if I like and they will be able to tell me exactly how her day has gone. The kennels are very clean and the grounds available for play time and walks are beautiful. I toured about a dozen other kennels in our area before deciding to first use Birchwood. The one thing that stood out the most was the size of Birchwood. Other kennels seemed to have rows and rows of dogs, signifying to me that Izzie wouldn't get the personalized attention that I intend on her having. Birchwood is the perfect size for your dog to get plenty of loving while you are away. We couldn't be more pleased with Camp Birchwood. They are definitely Izzie's 2nd family!

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My dog is a big baby and needs love and attention and to feel safe. At times I think she's afraid of her own shadow. When she has been stressed out its obvious. We have tried other kennels in the past before we found Birchwood Kennels in Powell. We will NEVER take our baby anywhere else again!!! They are SO good to her. They treat her like the princess she believes herself to be. She is a Saint Bernard and can tend to get in the way and overtake the place but they have always been so patient with her and so very kind to her and to our family.... even if we have ""needed"" to call from vacation to check on her to put our children's fears to rest. They are always so kind. They are a full service furry baby 5-start hotel. I wouldn't dream of taking her anywhere else- EVER! I would highly recommend Birchwood Kennels to anyone.

2
★★★★★

My dog is a big baby and needs love and attention and to feel safe. At times I think she's afraid of her own shadow. When she has been stressed out its obvious. We have tried other kennels in the past before we found Birchwood Kennels in Powell. We will NEVER take our baby anywhere else again!!! They are SO good to her. They treat her like the princess she believes herself to be. She is a Saint Bernard and can tend to get in the way and overtake the place but they have always been so patient with her and so very kind to her and to our family.... even if we have ""needed"" to call from vacation to check on her to put our children's fears to rest. They are always so kind. They are a full service furry baby 5-start hotel. I wouldn't dream of taking her anywhere else- EVER! I would highly recommend Birchwood Kennels to anyone.

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I use Birchwood Kennels every time I need to board my 2 year old dog, Autumn. They are always the friendliest people to deal with and you can tell they really care about the animals in their care. The owner has award-winning show dogs and clearly knows how to take care of animals.\n\nAnimals have a large fenced-in outdoor area to play in and always seem to be well taken care of. Birchwood can count on my repeat business for both boarding and grooming!\n

2
★★★★★

I use Birchwood Kennels every time I need to board my 2 year old dog, Autumn. They are always the friendliest people to deal with and you can tell they really care about the animals in their care. The owner has award-winning show dogs and clearly knows how to take care of animals.\n\nAnimals have a large fenced-in outdoor area to play in and always seem to be well taken care of. Birchwood can count on my repeat business for both boarding and grooming!\n

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We have a Staffordshire Terrier Jack who is our family. We moved here 6 months ago from Rome, Ga where we were blessed to have found a wonderful kennel GA Dog Gym. We were very very skeptical when we moved here that we would get that lucky twice....well we got more than lucky, we are blessed to have found Birchwood Kennels in Powell. Dave and the staff have been nothing less than family since we have started taking Jack there and it has become a mutual love affair between Jack and them. Jack travels with me 98% of the time...he is my constant companion but on those occasions I can't take him I don't hesitate or worry the slightest by taking him to school (that what he knows it as) and he gets so excited when you tell him he's going. They even iced his leg down the last time (he favors his back leg sometimes)..Jack is a loving dog being taken care of by loving people at a very wonderful place. Its a shame they dont give you the option of 10 stars. Thanks Dave and the crew...You truly are the best!

2
★★★★★

We have a Staffordshire Terrier Jack who is our family. We moved here 6 months ago from Rome, Ga where we were blessed to have found a wonderful kennel GA Dog Gym. We were very very skeptical when we moved here that we would get that lucky twice....well we got more than lucky, we are blessed to have found Birchwood Kennels in Powell. Dave and the staff have been nothing less than family since we have started taking Jack there and it has become a mutual love affair between Jack and them. Jack travels with me 98% of the time...he is my constant companion but on those occasions I can't take him I don't hesitate or worry the slightest by taking him to school (that what he knows it as) and he gets so excited when you tell him he's going. They even iced his leg down the last time (he favors his back leg sometimes)..Jack is a loving dog being taken care of by loving people at a very wonderful place. Its a shame they dont give you the option of 10 stars. Thanks Dave and the crew...You truly are the best!

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I had the unique opportunity yesterday to spend some time at Birchwood Kennels. Being their AFLAC Lady, I was onsite for about 3 hours. Upon arriving, Dave was assisting 2 pet owners. He did an awesome job relaying info about their pet's stay. Phone calls were handled in the same manner. Very professional and made me feel sad I didn't live an hour away! With 5 dogs of our own, we sure could use their services. I also had the opportunity to meet with Rob, the owner. He is extremely knowledgable and caring. I would NOT hesitate to bring our 4 legged babies to Birchwood :o)

2
★★★★★

I had the unique opportunity yesterday to spend some time at Birchwood Kennels. Being their AFLAC Lady, I was onsite for about 3 hours. Upon arriving, Dave was assisting 2 pet owners. He did an awesome job relaying info about their pet's stay. Phone calls were handled in the same manner. Very professional and made me feel sad I didn't live an hour away! With 5 dogs of our own, we sure could use their services. I also had the opportunity to meet with Rob, the owner. He is extremely knowledgable and caring. I would NOT hesitate to bring our 4 legged babies to Birchwood :o)

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I would not take my Diezel anywhere else. He is treated like family here. When i go to pick him up he come to me then he wants to go back around to play with them somemore. He is always happy and well played out when i pick him up . I have looked at other Kennels and i would NOT leave him anywhere but with Rob and his crew at Birchwood, THEY ARE THE BEST.....

2
★★★★★

I would not take my Diezel anywhere else. He is treated like family here. When i go to pick him up he come to me then he wants to go back around to play with them somemore. He is always happy and well played out when i pick him up . I have looked at other Kennels and i would NOT leave him anywhere but with Rob and his crew at Birchwood, THEY ARE THE BEST.....

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After trying other boarding facilities we know Birchwood is the best! Our small jack Russell comes home happy and healthy every time we have left her there. They truly care for animals, and I know she is in good hands. They have also honored special requests I have made and even taken last minute ( day- of) reservations when I needed it. I would recommend them to anyone who loves their pets like family.

2
★★★★★

After trying other boarding facilities we know Birchwood is the best! Our small jack Russell comes home happy and healthy every time we have left her there. They truly care for animals, and I know she is in good hands. They have also honored special requests I have made and even taken last minute ( day- of) reservations when I needed it. I would recommend them to anyone who loves their pets like family.

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I highly recommend Birchwood Kennels to anyone looking to board or groom you pets! Over the past 8 years we have used Birchwood Kennels and found them to be clean, organized and very loving to our pets.Their services and staff are top-notch and we are very pleased with how they make our pets feel at home while we are away!

2
★★★★★

I highly recommend Birchwood Kennels to anyone looking to board or groom you pets! Over the past 8 years we have used Birchwood Kennels and found them to be clean, organized and very loving to our pets.Their services and staff are top-notch and we are very pleased with how they make our pets feel at home while we are away!

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Our Sadie (a 85 lb. white lab) is an aggressive dog to everyone but her family. We were really afraid to have her boarded, but feel blessed to have found Birchwood Kennels. Dave and all the staff have always been very friendly and immediately recognize Sadie and speak to her. They have always provided wonderful care to our big girl even when she wants to act a little ugly or stubborn. It is so comforting to know while we are out of town that she is well taken care of and gets individual outside play time. The facilities are really nice, always clean and their pricing is very reasonable. We have several trips planned in the next few months ? just because we can now leave her in such great hands!

2
★★★★★

Our Sadie (a 85 lb. white lab) is an aggressive dog to everyone but her family. We were really afraid to have her boarded, but feel blessed to have found Birchwood Kennels. Dave and all the staff have always been very friendly and immediately recognize Sadie and speak to her. They have always provided wonderful care to our big girl even when she wants to act a little ugly or stubborn. It is so comforting to know while we are out of town that she is well taken care of and gets individual outside play time. The facilities are really nice, always clean and their pricing is very reasonable. We have several trips planned in the next few months ? just because we can now leave her in such great hands!

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We use Birchwood for grooming, boarding and daycare for all three of our pups. Dave and all the staff are always friendly and make all of us feel very welcome. They are very accommodating anytime we call. They have an excellent and clean facility. We always leave there knowing our dogs are in the best of hands!

2
★★★★★

We use Birchwood for grooming, boarding and daycare for all three of our pups. Dave and all the staff are always friendly and make all of us feel very welcome. They are very accommodating anytime we call. They have an excellent and clean facility. We always leave there knowing our dogs are in the best of hands!

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From the very first time I used Birchwood I knew they were special. They are amazing. Dave (the manager) is very personable and makes us ( Daisy & Duke) feel welcome the moment we walk through the door. They take such good care of my chihuahua's and I can leave them there feeling assured that they will be pampered pups. If you're looking for a great place to spoil your pet, this is the place!

2
★★★★★

From the very first time I used Birchwood I knew they were special. They are amazing. Dave (the manager) is very personable and makes us ( Daisy & Duke) feel welcome the moment we walk through the door. They take such good care of my chihuahua's and I can leave them there feeling assured that they will be pampered pups. If you're looking for a great place to spoil your pet, this is the place!

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Both my dogs are very shy around people and I feel so good taking them to Birchwood Kennels. They truly love and take great care of the dogs. And they look so good when they get back home. If you're looking for grooming or boarding - this is the place to go!

2
★★★★★

Both my dogs are very shy around people and I feel so good taking them to Birchwood Kennels. They truly love and take great care of the dogs. And they look so good when they get back home. If you're looking for grooming or boarding - this is the place to go!

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I travel quite a bit with my job. I want to make sure my two dogs are well taken care of when I'm gone. I moved to Knoxville in 2007 and tried out Birchwood Kennels, after their first stay, my dogs and I were both sold. \n\nThis is a very clean facility where you will not have to worry about your pets when you are away. I could go on and on about how great Birchwood is but I'll just leave it at this, if you need a place for your pets to stay when you are not able to care for them, take them to Birchwood Kennels!\n\nI truly know that they care about my dogs, just as much as I do. I was away on a business trip and received a call from Rob (owner), he said that one of my dogs ""didn't seem like herself"" and he was concerned. I was heading back to town that day so I booked an appointment at my vet. Come to find out, she did have an issue that flared up (related to an on going problem she has been having). The fact that the great folks at Birchwood Kennels noticed that something was unusual with the way she was acting, made me know that they were where they were supposed to be when I couldn't be with them. They truly care about your pets!\n\nUse Birchwood Kennels and don't think twice about it, you'll be happy you did!

2
★★★★★

I travel quite a bit with my job. I want to make sure my two dogs are well taken care of when I'm gone. I moved to Knoxville in 2007 and tried out Birchwood Kennels, after their first stay, my dogs and I were both sold. \n\nThis is a very clean facility where you will not have to worry about your pets when you are away. I could go on and on about how great Birchwood is but I'll just leave it at this, if you need a place for your pets to stay when you are not able to care for them, take them to Birchwood Kennels!\n\nI truly know that they care about my dogs, just as much as I do. I was away on a business trip and received a call from Rob (owner), he said that one of my dogs ""didn't seem like herself"" and he was concerned. I was heading back to town that day so I booked an appointment at my vet. Come to find out, she did have an issue that flared up (related to an on going problem she has been having). The fact that the great folks at Birchwood Kennels noticed that something was unusual with the way she was acting, made me know that they were where they were supposed to be when I couldn't be with them. They truly care about your pets!\n\nUse Birchwood Kennels and don't think twice about it, you'll be happy you did!

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I've had the pleasure of living in Memphis, Nashville, and now Knoxville over the last several years, and I can say that Birchwood has been the best kennel that we have found in Tennessee! \n\nWhen we moved to Knoxville early last year, we needed a kennel for our Puggle. A friend highly recommended Birchwood to us, and now we would not think of taking our dog anywhere else. Rob (owner), Dave, and the rest of the staff there are top notch, and you can tell that they truly care about every one of their ""guests."" Our dog absolutely loves Birchwood and the staff, and this has been the only place we've found like that. \n\nOn commenters that have left less than stellar reviews, I would say that Birchwood's pricing is extremely reasonable, and it has been very much in line with pricing policies (weekends/check-out times) that we have seen in our experiences across TN. For the quality of service received, I honestly expected to pay more. Also, I know that there are 2-sides to every story, so an angry comment or voicemail recorded and posted on the internet may not tell the complete story. The owner (Rob) and staff (Dave & crew) have been nothing but exceptional. I feel like if I ever did have a concern, I could easily discuss this with them in person, and we could resolve it quickly. That's what I look for in great customer service, and that's what I get at Birchwood.\n\nAgain, as someone relatively new to Knoxville and not new to kennels, I would highly recommend Birchwood Kennels to anyone that cares about their dog!

2
★★★★★

I've had the pleasure of living in Memphis, Nashville, and now Knoxville over the last several years, and I can say that Birchwood has been the best kennel that we have found in Tennessee! \n\nWhen we moved to Knoxville early last year, we needed a kennel for our Puggle. A friend highly recommended Birchwood to us, and now we would not think of taking our dog anywhere else. Rob (owner), Dave, and the rest of the staff there are top notch, and you can tell that they truly care about every one of their ""guests."" Our dog absolutely loves Birchwood and the staff, and this has been the only place we've found like that. \n\nOn commenters that have left less than stellar reviews, I would say that Birchwood's pricing is extremely reasonable, and it has been very much in line with pricing policies (weekends/check-out times) that we have seen in our experiences across TN. For the quality of service received, I honestly expected to pay more. Also, I know that there are 2-sides to every story, so an angry comment or voicemail recorded and posted on the internet may not tell the complete story. The owner (Rob) and staff (Dave & crew) have been nothing but exceptional. I feel like if I ever did have a concern, I could easily discuss this with them in person, and we could resolve it quickly. That's what I look for in great customer service, and that's what I get at Birchwood.\n\nAgain, as someone relatively new to Knoxville and not new to kennels, I would highly recommend Birchwood Kennels to anyone that cares about their dog!

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I've had the pleasure of living in Memphis, Nashville, and now Knoxville over the last several years, and I can say that Birchwood has been the best kennel that we have found in Tennessee!

When we moved to Knoxville early last year, we needed a kennel for our Puggle. A friend highly recommended Birchwood to us, and now we would not think of taking our dog anywhere else. Rob (owner), Dave, and the rest of the staff there are top notch, and you can tell that they truly care about every one of their "guests." Our dog absolutely loves Birchwood and the staff, and this has been the only place we've found like that.

On commenters that have left less than stellar reviews, I would say that Birchwood's pricing is extremely reasonable, and it has been very much in line with pricing policies (weekends/check-out times) that we have seen in our experiences across TN. For the quality of service received, I honestly expected to pay more. Also, I know that there are 2-sides to every story, so an angry comment or voicemail recorded and posted on the internet may not tell the complete story. The owner (Rob) and staff (Dave & crew) have been nothing but exceptional. I feel like if I ever did have a concern, I could easily discuss this with them in person, and we could resolve it quickly. That's what I look for in great customer service, and that's what I get at Birchwood.

Again, as someone relatively new to Knoxville and not new to kennels, I would highly recommend Birchwood Kennels to anyone that cares about their dog!

5
★★★★★

I've had the pleasure of living in Memphis, Nashville, and now Knoxville over the last several years, and I can say that Birchwood has been the best kennel that we have found in Tennessee!

When we moved to Knoxville early last year, we needed a kennel for our Puggle. A friend highly recommended Birchwood to us, and now we would not think of taking our dog anywhere else. Rob (owner), Dave, and the rest of the staff there are top notch, and you can tell that they truly care about every one of their "guests." Our dog absolutely loves Birchwood and the staff, and this has been the only place we've found like that.

On commenters that have left less than stellar reviews, I would say that Birchwood's pricing is extremely reasonable, and it has been very much in line with pricing policies (weekends/check-out times) that we have seen in our experiences across TN. For the quality of service received, I honestly expected to pay more. Also, I know that there are 2-sides to every story, so an angry comment or voicemail recorded and posted on the internet may not tell the complete story. The owner (Rob) and staff (Dave & crew) have been nothing but exceptional. I feel like if I ever did have a concern, I could easily discuss this with them in person, and we could resolve it quickly. That's what I look for in great customer service, and that's what I get at Birchwood.

Again, as someone relatively new to Knoxville and not new to kennels, I would highly recommend Birchwood Kennels to anyone that cares about their dog!

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Just picked up our dog at Birchwood Kennels this morning and there was a gentleman in the lobby discussing the fact that he was looking for a place to board his dog who had never been boarded before. When the conversation between the employee and the potential new client was over I asked the gentleman if I could put my 2 cents in and I told him about our experience. So, I thought I'd come home and write a review since I feel so strongly about this business! \r\n\r\nWe have used Birchwood Kennels since about 2003 or so and have had 3 different dogs stay there at different times. Anyhow, every single boarding experience (probably 10 or so) have been enjoyable for both us and our pets. We have never had an issue with overcharging, neglect, or rude employees. The level of care they provide and the attention they give the animals is something we are so appreciative of.\r\n\r\nIf you ever want to stop in and check out their facility I'm sure they would be happy to show you around. Call now for information and/or to book your next boarding need. You won't be sorry! \r\n

2
★★★★★

Just picked up our dog at Birchwood Kennels this morning and there was a gentleman in the lobby discussing the fact that he was looking for a place to board his dog who had never been boarded before. When the conversation between the employee and the potential new client was over I asked the gentleman if I could put my 2 cents in and I told him about our experience. So, I thought I'd come home and write a review since I feel so strongly about this business! \r\n\r\nWe have used Birchwood Kennels since about 2003 or so and have had 3 different dogs stay there at different times. Anyhow, every single boarding experience (probably 10 or so) have been enjoyable for both us and our pets. We have never had an issue with overcharging, neglect, or rude employees. The level of care they provide and the attention they give the animals is something we are so appreciative of.\r\n\r\nIf you ever want to stop in and check out their facility I'm sure they would be happy to show you around. Call now for information and/or to book your next boarding need. You won't be sorry! \r\n

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We have been boarding our dog Cody with Birchwood Kennels for the past seven years and have never had a negative experience with the owner or any of the employees. Also, the facility is clean and spotless. I have complete confidence when I leave my pet at Birchwood that he is going to receive the best care by a very caring and experienced staff. In addition, I get my dog groomed at Birchwood and give the groomer, Linda and the other staff, high marks as well. As far as their fees go, the rates are very competitive with other kennels in the area. They do have set hours for drop off and pickup and it is your responsibility for making sure you understand their fees and rules when you drop off your pet. \n

2
★★★★★

We have been boarding our dog Cody with Birchwood Kennels for the past seven years and have never had a negative experience with the owner or any of the employees. Also, the facility is clean and spotless. I have complete confidence when I leave my pet at Birchwood that he is going to receive the best care by a very caring and experienced staff. In addition, I get my dog groomed at Birchwood and give the groomer, Linda and the other staff, high marks as well. As far as their fees go, the rates are very competitive with other kennels in the area. They do have set hours for drop off and pickup and it is your responsibility for making sure you understand their fees and rules when you drop off your pet. \n

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HORRIBLE EXPERIENCE!!! UNPROFESSIONAL BEHAVIOR: At drop off, owner Robert Sataloe added numerous fees that I have never been charged at other kennels. He then quoted me a price more than 50% higher than the price I had been given over the phone (and twice the price of my usual kennel) . In a rush to get out of town, I agreed to his exorbitant price. Upon returning, I found that an additional $25 had been tacked onto the boarding price for

0
★☆☆☆☆

HORRIBLE EXPERIENCE!!! UNPROFESSIONAL BEHAVIOR: At drop off, owner Robert Sataloe added numerous fees that I have never been charged at other kennels. He then quoted me a price more than 50% higher than the price I had been given over the phone (and twice the price of my usual kennel) . In a rush to get out of town, I agreed to his exorbitant price. Upon returning, I found that an additional $25 had been tacked onto the boarding price for

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Beware of Birchwood Kennels' weekend prices! Although they advertise $25 a day, this isn't true for weekend pricing. \n\nOn Saturday, we dropped our Weimaraner off at 10 am and picked him up the next day, on Sunday, during their only pickup time--4 pm - 5 pm. \n\nWe expected to pay $25 dollars since our dog was only there one day, but were forced to pay $50 instead.\n\nI'll try to sum up their reasoning: At 12 noon, their clock resets and you must pay for another day, and since their *only* Sunday pickup time is after noon you are automatically charged for two days.\n - Great for the owner, but horrible for customers.\n\nThere are so many other boarding options in Knoxville that you don't have to be tricked into paying twice the amount. I suggest you look for another, more reasonable, place to board your pet on the weekend.

0
★☆☆☆☆

Beware of Birchwood Kennels' weekend prices! Although they advertise $25 a day, this isn't true for weekend pricing. \n\nOn Saturday, we dropped our Weimaraner off at 10 am and picked him up the next day, on Sunday, during their only pickup time--4 pm - 5 pm. \n\nWe expected to pay $25 dollars since our dog was only there one day, but were forced to pay $50 instead.\n\nI'll try to sum up their reasoning: At 12 noon, their clock resets and you must pay for another day, and since their *only* Sunday pickup time is after noon you are automatically charged for two days.\n - Great for the owner, but horrible for customers.\n\nThere are so many other boarding options in Knoxville that you don't have to be tricked into paying twice the amount. I suggest you look for another, more reasonable, place to board your pet on the weekend.

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Birchwood Kennel is the cleanest, safest and most loving environment for my dogs! I had never kenneled my dogs until our house/dog sitter got married, went back to school and started to take care of her own family. I had showed and trained dogs for 30 years and I am very picky. I have no children and these are my kids. I drive from west Knoxville (30 mins) - past other good kennels, because I want my dogs at the best place they can be when they are not at home.

What really clued me in on how my dogs are taken care of, was their reaction to seeing Kari (the manager) and Chastity on their next stay. The dogs were so excited to see them and my little one ran from one gal to the other!! And - I have one dog who never is happy to get out of the car at any other destination. He pops right out of the car when we arrive.

I have always e-mailed to check on the dogs while we are gone and they have been happy to accomodate me. I know they have been concerned about other boarders not eating when I have been there and they take extra time to pamper them. I feel confident that if something was amiss with one of my pets, they would call my vet if there was a true concern.

The owner, Rob Sateloe is an experienced dog person and I have seen how he takes care of his own dogs. Kari keeps the place emaculate and they all truly show a genuine interest in the dogs boarded there. They even give me details about my dogs stay that I truly appreciate.

If you are considering a place to board your pet, you need to go out and see "Camp Birchwood". You will be glad you did!

5
★★★★★

Birchwood Kennel is the cleanest, safest and most loving environment for my dogs! I had never kenneled my dogs until our house/dog sitter got married, went back to school and started to take care of her own family. I had showed and trained dogs for 30 years and I am very picky. I have no children and these are my kids. I drive from west Knoxville (30 mins) - past other good kennels, because I want my dogs at the best place they can be when they are not at home.

What really clued me in on how my dogs are taken care of, was their reaction to seeing Kari (the manager) and Chastity on their next stay. The dogs were so excited to see them and my little one ran from one gal to the other!! And - I have one dog who never is happy to get out of the car at any other destination. He pops right out of the car when we arrive.

I have always e-mailed to check on the dogs while we are gone and they have been happy to accomodate me. I know they have been concerned about other boarders not eating when I have been there and they take extra time to pamper them. I feel confident that if something was amiss with one of my pets, they would call my vet if there was a true concern.

The owner, Rob Sateloe is an experienced dog person and I have seen how he takes care of his own dogs. Kari keeps the place emaculate and they all truly show a genuine interest in the dogs boarded there. They even give me details about my dogs stay that I truly appreciate.

If you are considering a place to board your pet, you need to go out and see "Camp Birchwood". You will be glad you did!

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1 out of 1 people found this review helpful.

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Birchwood Kennel in Powell is a caring, environment where my dogs are loved and provided for when I'm away. I've been doing business there for 10 years. I have 4 dogs, all of which have been boarded there at different times. I've never had a hint of a problem with the kennel or a worry about my dogs.

I show dogs in conformation, obedience, agility, and tracking. I would not leave one of my pets with a kennel I did not trust and respect.

Kari is an excellent kennel manager. I often call to ask how my dogs are getting along. She always takes the time to chat about my dogs as if they're the only ones boarding, when I know they have many others to watch over.

We're fortunate to have such a wonderful business in Powell. Thank you, Birchwood, and keep up the great work you do for our community! My dogs love you!!

5
★★★★★

Birchwood Kennel in Powell is a caring, environment where my dogs are loved and provided for when I'm away. I've been doing business there for 10 years. I have 4 dogs, all of which have been boarded there at different times. I've never had a hint of a problem with the kennel or a worry about my dogs.

I show dogs in conformation, obedience, agility, and tracking. I would not leave one of my pets with a kennel I did not trust and respect.

Kari is an excellent kennel manager. I often call to ask how my dogs are getting along. She always takes the time to chat about my dogs as if they're the only ones boarding, when I know they have many others to watch over.

We're fortunate to have such a wonderful business in Powell. Thank you, Birchwood, and keep up the great work you do for our community! My dogs love you!!

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2 out of 2 people found this review helpful.

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Birchwood Kennels is absolutely an unacceptable place to leave your pets. I have a lot of experience boarding my dogs and I'm most displeased with this kennel. I experienced overly rude and unprofessional service (namely the Proprietor Kari Conner) that lied about the care of my pets. We brought in our own dog food, measured for the exact length of stay plus 1 extra feeding for ea. dog in case of delay so that I would be assured they were fed properly. When we picked them up, I was given back a container with the same amount of food I had left them with. When Kari was informed that they were not feed the correct food, she became argumentative and rude, insisting that she fed them herself (this was obviously untrue as I have 2 large dogs that consume 8 cups of food per day and the container I left them with was just big enough for their 7 day stay). I also paid to have both dogs groomed the day before I picked them up. I could tell they'd been bathed but one dog's nails had not been trimmed which is part of the $25 grooming you pay for. Again, when questioned about the dog's nails, Kari became argumentative and insisted she'd clipped the nails herself. I would've been happy w/an apology but instead the conversation ended by Kari hanging up on me without offering explanation, apology, or offer for correction. Initially I was attracted to the kennels by the neat appearance, clean facilities, and appearance of interaction w/dogs. Further, when I called to check on my dogs, the owner Robert Sateloe answered the phone and was friendly, easy to talk to, and appeared to be knowledgeable about the business. Unfortunately, I haven't been able to get back in touch with him to inform him of dissatisfied I am with his business. In addition, I also later found out that the dogs are not played with or taken for walks unless you specifically ask for it and pay a $5/day per dog fee. Overall, I am very dissatisfied with this business and plan to report to the Better Bus.Bureau.

1
★☆☆☆☆

Birchwood Kennels is absolutely an unacceptable place to leave your pets. I have a lot of experience boarding my dogs and I'm most displeased with this kennel. I experienced overly rude and unprofessional service (namely the Proprietor Kari Conner) that lied about the care of my pets. We brought in our own dog food, measured for the exact length of stay plus 1 extra feeding for ea. dog in case of delay so that I would be assured they were fed properly. When we picked them up, I was given back a container with the same amount of food I had left them with. When Kari was informed that they were not feed the correct food, she became argumentative and rude, insisting that she fed them herself (this was obviously untrue as I have 2 large dogs that consume 8 cups of food per day and the container I left them with was just big enough for their 7 day stay). I also paid to have both dogs groomed the day before I picked them up. I could tell they'd been bathed but one dog's nails had not been trimmed which is part of the $25 grooming you pay for. Again, when questioned about the dog's nails, Kari became argumentative and insisted she'd clipped the nails herself. I would've been happy w/an apology but instead the conversation ended by Kari hanging up on me without offering explanation, apology, or offer for correction. Initially I was attracted to the kennels by the neat appearance, clean facilities, and appearance of interaction w/dogs. Further, when I called to check on my dogs, the owner Robert Sateloe answered the phone and was friendly, easy to talk to, and appeared to be knowledgeable about the business. Unfortunately, I haven't been able to get back in touch with him to inform him of dissatisfied I am with his business. In addition, I also later found out that the dogs are not played with or taken for walks unless you specifically ask for it and pay a $5/day per dog fee. Overall, I am very dissatisfied with this business and plan to report to the Better Bus.Bureau.

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0 out of 1 people found this review helpful.

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I cannot begin to express my gratitude for all of your attentive loving care for our four legged family members. Truly never ceases to amaze us that they actually know when they are headed to Camp Birchwood that they actually, KNOW. Talk about two excited souls and it shows as they drag us from the car to your front door.
Rob, no wonder after your twenty-three years taking care of Knoxville's pets you have such success and our family Thanks YOU and your staff.

5
★★★★★

I cannot begin to express my gratitude for all of your attentive loving care for our four legged family members. Truly never ceases to amaze us that they actually know when they are headed to Camp Birchwood that they actually, KNOW. Talk about two excited souls and it shows as they drag us from the car to your front door.
Rob, no wonder after your twenty-three years taking care of Knoxville's pets you have such success and our family Thanks YOU and your staff.

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3 out of 3 people found this review helpful.

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My dogs love going here! The staff know my dogs and take good care of them. There is playtime in a large fenced in area and grooming available also. I always feel comfofortable leaving my dogs here when I have to go away.

5
★★★★★

My dogs love going here! The staff know my dogs and take good care of them. There is playtime in a large fenced in area and grooming available also. I always feel comfofortable leaving my dogs here when I have to go away.

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2 out of 2 people found this review helpful.

Message from Birchwood Kennels

Our clients pets are as important to all of us connected with Birchwood as if they were our very own. We are a small kennel who can tend to our clients pets needs never becoming lost in a crowd.

Proud Member of the TN. BBB, Powell Lions Club, Benefactors Society for the University Of Tennessee, English Springer Spaniel Field Trial Assoc., ESRA Rescue Group.

More about Birchwood Kennels

Pet Boarding, Grooming, Training. Owners and Manager live on premise. Veterinary assistance 24/7 if an emergency arrises. Owner has served Knoxville area pets since 1983. Proud member of the BBB, The Powell Lions Club, Member of the University Of Tenn

 

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