Yellow Cab Co.

★★★★☆
  • 554 W 5th Ave

    Knoxville, TN 37917

    Map & Directions
  • 865-523-5151

About Yellow Cab Co.

Transportation & Storage

Transportation & Storage
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4.0 3
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Yellow cab is the best cab company by far. I ride all the time and I hardly ever wait more than 2 minutes. If you come to Knoxville, and need a ride, Call Yellow Cab! You wont be disappointed. I promise

3
★★★★★

Yellow cab is the best cab company by far. I ride all the time and I hardly ever wait more than 2 minutes. If you come to Knoxville, and need a ride, Call Yellow Cab! You wont be disappointed. I promise

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I called for a taxi at around 10:30am on a Tuesday (off-peak time) in the West Knox area and it took 50 mins to arrive. Even if the cab was in downtown somewhere, it only takes 10-15mins to drive from there.
The taxi driver was a smoker, so my clothes smelled of old smoke for the rest of the day and the car was a clunker - kept jerking as it had a transmission problem and the seatbelt alarm kept going off at random times (a "system glitch" according to the driver).
Upon arrival I realized that they're stuck in the dark-ages and didn't accept credit cards, so I had to scrounge up a handful of quarters to pay. Not very oriented toward customer convenience.
I won't bother calling them again.

0
★☆☆☆☆

I called for a taxi at around 10:30am on a Tuesday (off-peak time) in the West Knox area and it took 50 mins to arrive. Even if the cab was in downtown somewhere, it only takes 10-15mins to drive from there.
The taxi driver was a smoker, so my clothes smelled of old smoke for the rest of the day and the car was a clunker - kept jerking as it had a transmission problem and the seatbelt alarm kept going off at random times (a "system glitch" according to the driver).
Upon arrival I realized that they're stuck in the dark-ages and didn't accept credit cards, so I had to scrounge up a handful of quarters to pay. Not very oriented toward customer convenience.
I won't bother calling them again.

.

7:11pm I called Yellow Cab for my husband. I explained to the dispatcher that my husband would need a cab in the next fifty minutes, I then asked the dispatcher if I should call back, he assured me that I did not need to call back, he stated that he could get a cab to the area that my husband would in at 8pm. I just would like to say thank you and I appreciate the customer service that I received.

2
★★★★★

7:11pm I called Yellow Cab for my husband. I explained to the dispatcher that my husband would need a cab in the next fifty minutes, I then asked the dispatcher if I should call back, he assured me that I did not need to call back, he stated that he could get a cab to the area that my husband would in at 8pm. I just would like to say thank you and I appreciate the customer service that I received.

Pros: The customer service is great

Cons: We don't have that type of service here.

 

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