Diamond Outlet Inc

★★★★☆
Everyday Low Prices
  • 5362 Hickory Hollow Pkwy

    Antioch, TN 37013

    Map & Directions
  • 615-731-5350

About Diamond Outlet Inc

Categories
Hours
Tues-Friday 10-6 Sat. 10-5 Closed Sunday and Monday

Shopping

Shopping
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Diamond Outlet has wonderful customer service. In todays society good customer service is hard to find. After purchasing jewelry there at the store I go in to get my jewelrychecked so it is clean and the prongs are okay. I would suggest

3
★★★★★

Diamond Outlet has wonderful customer service. In todays society good customer service is hard to find. After purchasing jewelry there at the store I go in to get my jewelrychecked so it is clean and the prongs are okay. I would suggest

.

I have had nothing but great experiences with The Forster family and Diamond Outlet. Whether it was for personal purchases, or referring a friend, they always go out of their way to inform and serve.\r
\r
I am also particularly proud of

3
★★★★★

I have had nothing but great experiences with The Forster family and Diamond Outlet. Whether it was for personal purchases, or referring a friend, they always go out of their way to inform and serve.\r
\r
I am also particularly proud of

.

Diamond Outlet makes you think you are doing business with your neighborhood jeweler, but their practices are just like those of the corporate entities. Don't expect great service or appreciation for customer loyalty. I was a return customer and purchased many pieces from them. But now, I must say that I will never do business with them again. My fiance changed her mind on a wedding band that we purchased. It didn't look how she imagined it would after we had it sized. She found another one that she liked over the weekend at a different jeweler. I brought the ring back into the store the NEXT business day, but was told that no refunds would be issued because I had had it on layaway for two months. I understood the policy and asked if they could work with me. I even offered to pay them a 15% restocking fee and reimburse them for the resizing charge. The owner would not budge.

The owner did not care that she would lose my business. She had my money and didn't care if I came back to buy for Christmas or Valentine's Day.

Sure, by the letter of the law, they did nothing wrong, but their unappreciative attitude and refusal to meet me in the middle is more like the chain jewelry stores, not your neighborhood independent jeweler. So, don't expect any appreciation for your business (even if you have made multiple purchases), and I hope you don't have to exchange something either, which is what I was offered, because their selection is limited.

If I wanted to be treated like an ATM, at least I could go to Jared or Shane Co. and have a bigger selection to choose from. The only reason I bought from Diamond Outlet is because I fell for their advertising and thought I my business would be appreciated - It was not.

I have also found that their prices are not as great as they make you think.

AVOID DIAMOND OUTLET!

0
★☆☆☆☆

Diamond Outlet makes you think you are doing business with your neighborhood jeweler, but their practices are just like those of the corporate entities. Don't expect great service or appreciation for customer loyalty. I was a return customer and purchased many pieces from them. But now, I must say that I will never do business with them again. My fiance changed her mind on a wedding band that we purchased. It didn't look how she imagined it would after we had it sized. She found another one that she liked over the weekend at a different jeweler. I brought the ring back into the store the NEXT business day, but was told that no refunds would be issued because I had had it on layaway for two months. I understood the policy and asked if they could work with me. I even offered to pay them a 15% restocking fee and reimburse them for the resizing charge. The owner would not budge.

The owner did not care that she would lose my business. She had my money and didn't care if I came back to buy for Christmas or Valentine's Day.

Sure, by the letter of the law, they did nothing wrong, but their unappreciative attitude and refusal to meet me in the middle is more like the chain jewelry stores, not your neighborhood independent jeweler. So, don't expect any appreciation for your business (even if you have made multiple purchases), and I hope you don't have to exchange something either, which is what I was offered, because their selection is limited.

If I wanted to be treated like an ATM, at least I could go to Jared or Shane Co. and have a bigger selection to choose from. The only reason I bought from Diamond Outlet is because I fell for their advertising and thought I my business would be appreciated - It was not.

I have also found that their prices are not as great as they make you think.

AVOID DIAMOND OUTLET!

Pros: none

Cons: your patronage not appreciated

 

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