CarSmart.net

★★★★☆
"Home of the Half Price Car!"
  • 1023 W Main St

    Hendersonville, TN 37075

    Map & Directions
  • 615-822-9711

About CarSmart.net

Hours
Monday - Saturday 8:30am-7pm

Automotive

Automotive
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Funny, I had the exact same experience as "Concerned Buyer" except I was seven months pregnant and buying the safest vehicle I could afford. Of course, I would never had purchased a vehicle that had been involved in an accident, even worse with a bent frame. Here I am five years later and I find out about this and have been driving it. I have had uneven wear on tires, I had to pay almost $500 to repair the headlights because they were not aligned. This car with me has NEVER been in an accident and I attribute the repairs to the accident prior to my purchase. Now I found out through a prospective buyer that it was involved in an accident prior to me obtaining the vehicle. I can't prove the "clean" car fax because it was an online free link through Car Smart....and according to this review list I am not the only one and I am sure there are quite a few out there waiting to discover the deception.

1
★☆☆☆☆

Funny, I had the exact same experience as "Concerned Buyer" except I was seven months pregnant and buying the safest vehicle I could afford. Of course, I would never had purchased a vehicle that had been involved in an accident, even worse with a bent frame. Here I am five years later and I find out about this and have been driving it. I have had uneven wear on tires, I had to pay almost $500 to repair the headlights because they were not aligned. This car with me has NEVER been in an accident and I attribute the repairs to the accident prior to my purchase. Now I found out through a prospective buyer that it was involved in an accident prior to me obtaining the vehicle. I can't prove the "clean" car fax because it was an online free link through Car Smart....and according to this review list I am not the only one and I am sure there are quite a few out there waiting to discover the deception.

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Business Response:

Tiffany J, First, I would like to say how disappointed I am about your problem. I understand you are upset and I have tried to contact you to discuss. Please give me a call so we can figure out and verify what you have been told. Guy Alfieri President CarSmart.net 615-822-9711
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We would never buy a car anywhere else! Being in the service industry for most of my life, I appreciate amazing service and Car smart provides this. We are treated like royalty when we go in to get anything done on the vehicles we have

3
★★★★★

We would never buy a car anywhere else! Being in the service industry for most of my life, I appreciate amazing service and Car smart provides this. We are treated like royalty when we go in to get anything done on the vehicles we have

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Steer clear of this place. Nothing but crooks and a whole bunch of dishonesty. I need not waste my time speaking of my entire experience that I am still enduring, but I will never be back and I will tell everyone I know to stay away.\r
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3
★★★★★

Steer clear of this place. Nothing but crooks and a whole bunch of dishonesty. I need not waste my time speaking of my entire experience that I am still enduring, but I will never be back and I will tell everyone I know to stay away.\r
\r

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The ONE THING for which we asked was a van that seated our whole family (eight people) Then they lied about it in two ways, even after it was in writing. This was specifically Brian Hampton, and the owner Guy Alfieri was also unresponsive to my calls. (1) Supposedly, they had such a van, but Brian would order the bucket seat that clips between the captain chairs. Then they realized it was the wrong model that doesn't use the bucket seat (2) Then Brian said would find a comparable replacement We visited a few times to follow-up, and Brian was "working on it". But I could only follow-up so many times and waste my time before I got so angry that I had to walk away

1
★☆☆☆☆

The ONE THING for which we asked was a van that seated our whole family (eight people) Then they lied about it in two ways, even after it was in writing. This was specifically Brian Hampton, and the owner Guy Alfieri was also unresponsive to my calls. (1) Supposedly, they had such a van, but Brian would order the bucket seat that clips between the captain chairs. Then they realized it was the wrong model that doesn't use the bucket seat (2) Then Brian said would find a comparable replacement We visited a few times to follow-up, and Brian was "working on it". But I could only follow-up so many times and waste my time before I got so angry that I had to walk away

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.

The ONE THING for which we asked was a van that seated our whole family (eight people) Then they lied about it in two ways, even after it was in writing. This was specifically Brian Hampton, and the owner Guy Alfieri was also unresponsive

3
★★★★★

The ONE THING for which we asked was a van that seated our whole family (eight people) Then they lied about it in two ways, even after it was in writing. This was specifically Brian Hampton, and the owner Guy Alfieri was also unresponsive

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CarSmart in Hendersonville is by far the best place to buy a car,
They found me the exact kind of car I was looking for and let me use a car untill it came in, they also put new tires on it without me even asking them to.
The owner got

3
★★★★★

CarSmart in Hendersonville is by far the best place to buy a car,
They found me the exact kind of car I was looking for and let me use a car untill it came in, they also put new tires on it without me even asking them to.
The owner got

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CARSMART was and still is very attentive to our car needs.. I purchased 2 vehicles from them in 02/12 and couldnt be more pleased with the customer CARE and service they gave us.. They are by far the most attentive and caring dealership I

3
★★★★★

CARSMART was and still is very attentive to our car needs.. I purchased 2 vehicles from them in 02/12 and couldnt be more pleased with the customer CARE and service they gave us.. They are by far the most attentive and caring dealership I

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I am very happy with the service I received at Car Smart when purchasing my new car. They gave me a really great deal and found the best financing around! I will definitely be back the next time I'm looking for a vehicle and will refer them to all my friends/family. They were all very courteous, professional and helpful! Thanks again, Car Smart!

2
★★★★★

I am very happy with the service I received at Car Smart when purchasing my new car. They gave me a really great deal and found the best financing around! I will definitely be back the next time I'm looking for a vehicle and will refer them to all my friends/family. They were all very courteous, professional and helpful! Thanks again, Car Smart!

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Just like to say the guys at Cars mart are great they did everything to get my Wife and I in a car that fits our budget I have bought 8 cars from these guys and I will be back when its time to trade again They dont pressure you in to any thing

2
★★★★★

Just like to say the guys at Cars mart are great they did everything to get my Wife and I in a car that fits our budget I have bought 8 cars from these guys and I will be back when its time to trade again They dont pressure you in to any thing

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I must say that I typically do not write reviews, but in this case I owe it to Carsmart to do so. They are amazing! They went out of their way to put me in the car I have been looking for. I am so happy about my purchase and the service I received!

2
★★★★★

I must say that I typically do not write reviews, but in this case I owe it to Carsmart to do so. They are amazing! They went out of their way to put me in the car I have been looking for. I am so happy about my purchase and the service I received!

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This Dealership went extreme lengths to find me the car I was looking for. Customer Service A++. I am a very satisfied customer that will be returning for any future purchases.

2
★★★★★

This Dealership went extreme lengths to find me the car I was looking for. Customer Service A++. I am a very satisfied customer that will be returning for any future purchases.

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First, the hater's out there must have a rock in there head. I have purchased 6 from CarSmart and they have been nothing but fair! They have my business for life!

2
★★★★★

First, the hater's out there must have a rock in there head. I have purchased 6 from CarSmart and they have been nothing but fair! They have my business for life!

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I hope this will let people know who they are dealing with. I am not a person that writes a mean review just to do it. 4 years ago we bought a vehicle here and didn't feel very comfortable with it but we were young and seemed pressured into it and it was out first nice vehicle so we did it anyway. We were told the vehicel was never involved in an accident. Yesterday we went to trade it in and YES it had been wrecked. It was from Michigan so it has damge from the salt from winter conditions in the North. They told us for weeks the ywould send us floor mats that they "just couldn't find where they stored them". All this to say I have seen other people that have gottne tricked or been lied to from these people and do not want anybody else to get hit with these people.

0
★☆☆☆☆

I hope this will let people know who they are dealing with. I am not a person that writes a mean review just to do it. 4 years ago we bought a vehicle here and didn't feel very comfortable with it but we were young and seemed pressured into it and it was out first nice vehicle so we did it anyway. We were told the vehicel was never involved in an accident. Yesterday we went to trade it in and YES it had been wrecked. It was from Michigan so it has damge from the salt from winter conditions in the North. They told us for weeks the ywould send us floor mats that they "just couldn't find where they stored them". All this to say I have seen other people that have gottne tricked or been lied to from these people and do not want anybody else to get hit with these people.

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bought a vehicle here. Worked out well.

2
★★★★☆

bought a vehicle here. Worked out well.

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My wife went there looking for a Honda Pilot. She complained of them not letting her off the lot, relentlessly asking "what will it take to get you in this car". She finally relented and put down a deposit. Turns out the car came from western NY (the salt capital of the world). I PLEADED to settle with them for a partial refund of the deposit, but they refused. My lawer says 0% refund of deposit for such a short period is "excessive". Looks like we're heading for court. Learn from my experience.....WATCH OUT FOR THESE GUYS!

0
★☆☆☆☆

My wife went there looking for a Honda Pilot. She complained of them not letting her off the lot, relentlessly asking "what will it take to get you in this car". She finally relented and put down a deposit. Turns out the car came from western NY (the salt capital of the world). I PLEADED to settle with them for a partial refund of the deposit, but they refused. My lawer says 0% refund of deposit for such a short period is "excessive". Looks like we're heading for court. Learn from my experience.....WATCH OUT FOR THESE GUYS!

Pros: Still in Business for Now

Cons: Very High Pressure Sales

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I have been shopping for a while and ran across CarSmart. The prices were good and I bought the sweetest Escalade you have ever seen!
The service was great and I got a fair deal!!!!
Thank you CarSmart.

2
★★★★★

I have been shopping for a while and ran across CarSmart. The prices were good and I bought the sweetest Escalade you have ever seen!
The service was great and I got a fair deal!!!!
Thank you CarSmart.

Pros: Great website!

Cons: None!

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Use caution. CarSmart in Hendersonville and and their CarSmart net website will try to sell vehicles sight unseen, saying that "they don't sell junk" and you may approve upon pick up. Not so... When I went to pick up the vehicle there was unreported damage in 4 areas. I refused to accept a vehicle since the repair would change the quality of the vehicle - since I was seeking a high quality and not a repaired vehicle. When I would not accept the vehicle, they would not refund my money. They have $28K in cash and I have no vehicle.

0
★☆☆☆☆

Use caution. CarSmart in Hendersonville and and their CarSmart net website will try to sell vehicles sight unseen, saying that "they don't sell junk" and you may approve upon pick up. Not so... When I went to pick up the vehicle there was unreported damage in 4 areas. I refused to accept a vehicle since the repair would change the quality of the vehicle - since I was seeking a high quality and not a repaired vehicle. When I would not accept the vehicle, they would not refund my money. They have $28K in cash and I have no vehicle.

Message from CarSmart.net

"Excellence is the gradual result of always striving to do better" - Guy Alfieri, President of CarSmart.net



Luxury made affordable, that is CarSmart??s mission. Since 1998 CarSmart.net has been providing the market with the highest quality pre-owned luxury automobiles at a great value. Whether you decide to buy at our dealership or via the internet, we strive to give you an experience that will allow us to be your dealer of choice for many years to come. All our employees at CarSmart.net are committed to excellence, and we share the thrill that our customers get from owning a CarSmart.net vehicle.



We are very proud and honored to have been voted the, ??2010 & 2011 Best Car Dealership? in the Greater Nashville area from the People??s Choice Awards.

More about CarSmart.net

OPENING SOON 2013: CarCare Automotive service

 

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