Harpeth True Value Hardware

★★★☆☆
  • 203 Downs Blvd

    Franklin, TN 37064

    Map & Directions
  • 615-794-3641

About Harpeth True Value Hardware

Categories
  • Hardware
  • Lawn & Garden Equipment Manufacturers
  • Lawn Mower Repair
  • Lawn Mower Sharpening
  • Lawn Mowers
  • Garden Centers
  • Plumbing Supplies
  • Plumbers
  • Electrical Wiring
Details
  • Propane
Hours
M-F 7am-6pm, Sa 8am-6pm, Su 12pm-6pm
Emails
  • sales@harpethtruevalue.com
Keywords
  • hardware store
  • hardware
  • paint store
  • lawn and garden equipment
  • lawn and garden center
  • lumber store
  • equipment rental
  • home repair
  • plumbing store
  • electrical store
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Languages
  • English

Home & Garden

Home & Garden
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3.25 4
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Beyond terrible customer service. Waited in line to pay - it was our turn and we set our items on the counter. The lady running the cash register had 4 friends walk up - she literally turned to my husband and me and said "these are my

3
★★★★★

Beyond terrible customer service. Waited in line to pay - it was our turn and we set our items on the counter. The lady running the cash register had 4 friends walk up - she literally turned to my husband and me and said "these are my

.

It is great to have a close to home, friendly place to buy hardware. They are very friendly and always very helpful. I have lived in Franklin for 25 years and it is one of my favorite places to shop. Much better than the mega stores

2
★★★★★

It is great to have a close to home, friendly place to buy hardware. They are very friendly and always very helpful. I have lived in Franklin for 25 years and it is one of my favorite places to shop. Much better than the mega stores

.

I just moved to downtown franklin and love the small town atmosphere. I really try to patronize smaller businesses. I went to true value, and had a very bad experience there, regarding rentals. I would not recommend this store.

0
★☆☆☆☆

I just moved to downtown franklin and love the small town atmosphere. I really try to patronize smaller businesses. I went to true value, and had a very bad experience there, regarding rentals. I would not recommend this store.

.

I moved to Franklin in December 2008 and have tried to identify businesses that I can patronize on a regular basis because of their good service. I want to spend my money where it's welcome. I like True Value and had a good one down in Germantown, TN. So when I located the True Value in Franklin, TN, I tried it out. The first time, I wanted to refill a propane tank. I notified the checkout person that I wanted to get a tank refilled and was told the someone would be right out. I waited by the large tank for approx. 5 minutes, but no one showed up. I walked back into the store and asked for help again and wait by the tank again. Still no one showed up. Finnally another guy who was also waiting got upset and went back into the building and complained. Finally, some showed up but was rude and complaining about him being the only one who could fill tanks.\r\n\r\nMy second refill experience was a little better. \r\n\r\nMy third refill visit to the store was close to the first experience. I decided to notify the manager about their service problems and the store owner got on the phone. I only hoped to inform them so they could improve. I barley got anything out of my mouth when the owner said ""What do you want; we're really busy around here."" I told her what had happened and refused to accept anything from them. Getting something free wasn't my purpose. Considering how the owner spoke to me over the phone, I see where their poor customer service issues originate. I'm done with this store.

0
★☆☆☆☆

I moved to Franklin in December 2008 and have tried to identify businesses that I can patronize on a regular basis because of their good service. I want to spend my money where it's welcome. I like True Value and had a good one down in Germantown, TN. So when I located the True Value in Franklin, TN, I tried it out. The first time, I wanted to refill a propane tank. I notified the checkout person that I wanted to get a tank refilled and was told the someone would be right out. I waited by the large tank for approx. 5 minutes, but no one showed up. I walked back into the store and asked for help again and wait by the tank again. Still no one showed up. Finnally another guy who was also waiting got upset and went back into the building and complained. Finally, some showed up but was rude and complaining about him being the only one who could fill tanks.\r\n\r\nMy second refill experience was a little better. \r\n\r\nMy third refill visit to the store was close to the first experience. I decided to notify the manager about their service problems and the store owner got on the phone. I only hoped to inform them so they could improve. I barley got anything out of my mouth when the owner said ""What do you want; we're really busy around here."" I told her what had happened and refused to accept anything from them. Getting something free wasn't my purpose. Considering how the owner spoke to me over the phone, I see where their poor customer service issues originate. I'm done with this store.

Pros: Never identifed any

Cons: Poor Service

Message from Harpeth True Value Hardware

Our hardware store has the ability to meet all of your home project needs. Our Benjamin Moore paint keeps your home looking fresh. Our paint store also has what you need to make the job look professional. Working on infrastructure? Our electrical & plumbing department employees can share their experience to make sure you get the right materials and offer suggestions to those that need it.



When it comes to working outside we have mowers and power tools that help you keep the yard looking neat. Our equipment rental service offers a low cost way to have the right tools for the job. Our lumber yard has the variety of wood and sizes you need for indoor and outdoor projects. Stop today and see why this local owned store rivals the big box stores and does it with a smile!

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