Grand Resort Hotel & Convention Center

★★★★☆
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  • 3171 Parkway

    Pigeon Forge, TN 37863

    Map & Directions
  • 866-215-6641

Hotels & Travel

Hotels & Travel
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Hotel Pigeon Forge Inn & Suites

2179 Parkway Pigeon Forge, TN

3.8571 14
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I stayed at the Grand for two night and thought for sure after reading the reviews that I was going to regret the choice. I moved to the Grand after staying two nights in Gatlinburg. Come on people it have traveled all over the country and this property is buy far the worse that I have seen. It isn't the Crowne Plaza but it isn't the price either. It is an older property and could use some maintenance but what hotel couldn't in any busy tourist area. I paid like $80 a night and it was well worth that for location alone. It was just like 5 minutes from Dollywood and I could walk to all kinds of attractions. The lady at the front desk, a blonde lady, was very nice and helped me arrange to get a rental car. I thought the breakfast buffet was very good and being from Vegas I know my buffets. I am not sure what all the people are complaining about??? In my experience you get what you pay for and in this case I am very satisfied.

Happy Travels

2
★★★★☆

I stayed at the Grand for two night and thought for sure after reading the reviews that I was going to regret the choice. I moved to the Grand after staying two nights in Gatlinburg. Come on people it have traveled all over the country and this property is buy far the worse that I have seen. It isn't the Crowne Plaza but it isn't the price either. It is an older property and could use some maintenance but what hotel couldn't in any busy tourist area. I paid like $80 a night and it was well worth that for location alone. It was just like 5 minutes from Dollywood and I could walk to all kinds of attractions. The lady at the front desk, a blonde lady, was very nice and helped me arrange to get a rental car. I thought the breakfast buffet was very good and being from Vegas I know my buffets. I am not sure what all the people are complaining about??? In my experience you get what you pay for and in this case I am very satisfied.

Happy Travels

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We stayed 2 nights at the Grand Resort in Pigeon Forge. The rooms were clean, the lobby very pretty, the restaurant was nice and the location was excellent. The staff was friendly. I was pleasantly surprised to find a fridge and microwave in our room.

2
★★★★★

We stayed 2 nights at the Grand Resort in Pigeon Forge. The rooms were clean, the lobby very pretty, the restaurant was nice and the location was excellent. The staff was friendly. I was pleasantly surprised to find a fridge and microwave in our room.

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The Grand is a fine place. We had no problems with our stay at all. The room was fine. Beds were clean , Had a coffee pot, iron and board, microwave, fridge and cable tv. Had a nice view of the river. Believe me , We have Stayed in a whole lot worse hotels that cost more then the GRAND. This was just a pretty much standard room. The people at the front desk were nice. Some friends of ours had a suite. It was very nice. It had a big screen tv , a kitchen area , it even had two bathrooms. Nice room. All in all , the Grand is a fine place to stay and we'll probably stay there again.

2
★★★★★

The Grand is a fine place. We had no problems with our stay at all. The room was fine. Beds were clean , Had a coffee pot, iron and board, microwave, fridge and cable tv. Had a nice view of the river. Believe me , We have Stayed in a whole lot worse hotels that cost more then the GRAND. This was just a pretty much standard room. The people at the front desk were nice. Some friends of ours had a suite. It was very nice. It had a big screen tv , a kitchen area , it even had two bathrooms. Nice room. All in all , the Grand is a fine place to stay and we'll probably stay there again.

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After reading the present reviews i was kind of skeptical about staying there, but altogether it wasn"t too bad. I understand they have new management and are trying to straighten out the problems. The room was clean, the breakfast was good and the staff was very accommodating

2
★★★★★

After reading the present reviews i was kind of skeptical about staying there, but altogether it wasn"t too bad. I understand they have new management and are trying to straighten out the problems. The room was clean, the breakfast was good and the staff was very accommodating

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We have been to Pigeon Forge dozens of times and the rooms are all about the same. Most of them are in need of being referbed, but the people are what makes the stay enjoyable to us. The employees at the Grand Inns were very friendly, Paula Adkins(General Manager) was the most friendly person we came across while stayong down there. If you want a place to stay with good people, try Grand Inns of America. Tom and Jerry.

2
★★★★★

We have been to Pigeon Forge dozens of times and the rooms are all about the same. Most of them are in need of being referbed, but the people are what makes the stay enjoyable to us. The employees at the Grand Inns were very friendly, Paula Adkins(General Manager) was the most friendly person we came across while stayong down there. If you want a place to stay with good people, try Grand Inns of America. Tom and Jerry.

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Our family just spent 8 days in the Grand . We found our room to be as clean as any typical hotel room. The bed was comfortable and the kitchen was fully equipped. The location is convenient to both shopping and dining (close to Broadway At The Beach). The beach in this area is very clean and spacious!!! We plan to stay at Grand next year and would recommend it to anyone!

2
★★★★★

Our family just spent 8 days in the Grand . We found our room to be as clean as any typical hotel room. The bed was comfortable and the kitchen was fully equipped. The location is convenient to both shopping and dining (close to Broadway At The Beach). The beach in this area is very clean and spacious!!! We plan to stay at Grand next year and would recommend it to anyone!

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My fiance' and I originally had reservations at the Family Inns EAST--- but that was THE WORST hotel I have EVER seen! We went encountered several problems before we were able to transfer to Grand Inn. We had travelled 5 hours in a car w/o ac and were very tired and hungry. When we arrived, we were cheerfully greeted! Our room was very pleasant...and the ac actually worked too well , unlike the Famly Inns. The only thing that we didn't like was the fact that there was not enough parking. Overall, this a a good hotel and would gladly return in the future !

2
★★★★★

My fiance' and I originally had reservations at the Family Inns EAST--- but that was THE WORST hotel I have EVER seen! We went encountered several problems before we were able to transfer to Grand Inn. We had travelled 5 hours in a car w/o ac and were very tired and hungry. When we arrived, we were cheerfully greeted! Our room was very pleasant...and the ac actually worked too well , unlike the Famly Inns. The only thing that we didn't like was the fact that there was not enough parking. Overall, this a a good hotel and would gladly return in the future !

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It was nice to have a smiling face to greet you when you went into the lobby. The manager treated us like family.

2
★★★★★

It was nice to have a smiling face to greet you when you went into the lobby. The manager treated us like family.

.

we stayed for 2 nights and were given the chance to check the room first, We found our room to be clean and well stocked , yes the beds were a little short but for full size beds they were not that bad ,we were able to get a good nights sleep, yes it is an older Motel and may need some updating , But we were happy with what we had . We would stay here again and by the way, being on the Parkway with a lot of noise from the traffic it was very quit in the room #5408. And yes parking was very tight,but we were always able to find a spot.

2
★★★★★

we stayed for 2 nights and were given the chance to check the room first, We found our room to be clean and well stocked , yes the beds were a little short but for full size beds they were not that bad ,we were able to get a good nights sleep, yes it is an older Motel and may need some updating , But we were happy with what we had . We would stay here again and by the way, being on the Parkway with a lot of noise from the traffic it was very quit in the room #5408. And yes parking was very tight,but we were always able to find a spot.

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When we arrived for the rod run, we were told we had to park 1/4 of a mile away. The manager (who was very rude) said we were told this before hand and we were not, or I would not have stayed here, The hotel parking spaces were rented to other people. There were no refunds. The rooms were nasty, smelly, and the microwave and hair dryer were broken. The shower was scalding hot one min. and freezing cold the next. We also found out this hotel is no longer american owned, so it does no good to complain.

0
★☆☆☆☆

When we arrived for the rod run, we were told we had to park 1/4 of a mile away. The manager (who was very rude) said we were told this before hand and we were not, or I would not have stayed here, The hotel parking spaces were rented to other people. There were no refunds. The rooms were nasty, smelly, and the microwave and hair dryer were broken. The shower was scalding hot one min. and freezing cold the next. We also found out this hotel is no longer american owned, so it does no good to complain.

Pros: nothing

Cons: rudeness, nasty, nothing works

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the rooms are stale, fireplace stinks,no internet access except in the lobby. indoor pool is IN THE MIDDLE OF THE LOBBY. It is dark, scary, too many dark breeze ways. The locks use a real key,that could be picked. DO NOT STAY HERE!

0
★☆☆☆☆

the rooms are stale, fireplace stinks,no internet access except in the lobby. indoor pool is IN THE MIDDLE OF THE LOBBY. It is dark, scary, too many dark breeze ways. The locks use a real key,that could be picked. DO NOT STAY HERE!

.

Well we wanted to have a nice and relaxing vacations but we got the wrong hotel. The rooms are poor and not very clean. The hot tub was cold but they said that it was normal temp. You don't get good internet service. The shower was hot one min and cold the next. They said they have a dining area that was open thru dinner, was not true it was from 7am to 10am only. There are many more places that have nice clean rooms and are cheaper then here. They don't do refunds so check your rooms first and other things you may want to use. The other hotels they have are family inn hotels, they were worse. They did offer to transfer us to one of those. So my advice stay anywhere but here.

0
★☆☆☆☆

Well we wanted to have a nice and relaxing vacations but we got the wrong hotel. The rooms are poor and not very clean. The hot tub was cold but they said that it was normal temp. You don't get good internet service. The shower was hot one min and cold the next. They said they have a dining area that was open thru dinner, was not true it was from 7am to 10am only. There are many more places that have nice clean rooms and are cheaper then here. They don't do refunds so check your rooms first and other things you may want to use. The other hotels they have are family inn hotels, they were worse. They did offer to transfer us to one of those. So my advice stay anywhere but here.

Pros: I have to think about it

Cons: They are not honest and rooms are poor

.

this was the worst hotel i ever stayed in. we check in put our bags in our room came back later they had put someone in our room. the people left drinks and wrappers and ashes in the room. they then put in another room that hadn't been cleaned. they then move us across the street to another hotel that the heater didn't work well and the jets in the bathroom were broke. we then complain about this and they moved us to another room. this was the worst experience i have had. I've called cooperate office no one has called me back.

4
★★★★☆

this was the worst hotel i ever stayed in. we check in put our bags in our room came back later they had put someone in our room. the people left drinks and wrappers and ashes in the room. they then put in another room that hadn't been cleaned. they then move us across the street to another hotel that the heater didn't work well and the jets in the bathroom were broke. we then complain about this and they moved us to another room. this was the worst experience i have had. I've called cooperate office no one has called me back.

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We stayed here over the summer, it was a little run down and in need of repairs. The staff was very nice and the indoor pool was fun for the kids. The free breakfast was good.

3
★★★☆☆

We stayed here over the summer, it was a little run down and in need of repairs. The staff was very nice and the indoor pool was fun for the kids. The free breakfast was good.

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