UPS Customer Center

★★★☆☆
  • 3675 Swinnea Rd

    Memphis, TN 38118

    Map & Directions
  • 901-547-9316

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I do alot of orders from Virginia that goes thru Memphis to were I live in Houston. Everytime I track my packages it stays a very long time in Memphis. and I end up getting it on a Tuesday when my tracker from corporate says its

3
★★★★★

I do alot of orders from Virginia that goes thru Memphis to were I live in Houston. Everytime I track my packages it stays a very long time in Memphis. and I end up getting it on a Tuesday when my tracker from corporate says its

.

On January 7, 2010, UPS mistakenly delivered a package I had shipped to a UPS store to the Williams-Sonoma distribution center at 4300 Concorde Road in Memphis, Tennessee. The package was clearly marked with the name of the friend I was mailing the package to, as well as the UPS box number and complete address of the UPS Store where it was supposed to be delivered; however, the driver either could not read or did not care (or both) and left the package at Williams-Sonoma.

When my friend went to pick up the package on Saturday, January 9, the delivery mistake was discovered when only two of the three boxes I had mailed reached their destination. I had to call UPS corporate customer service to even find out where the lost package had been delivered and have a lost package tracer placed on the delivery. Though they apologized repeatedly, customer service didn't seem all that sure the package could even be retrieved and acted as if problems like this occurred every day.

Next I attempted to call the Memphis UPS hub. The number was always busy and I mean ALWAYS. I repeatedly tried to call them over several hours and I was never able to get thru. I'm sure it probably would've been more of the same lousy customer service I received at the corporate level, if not worse.

Frankly, I would not trust UPS to deliver a package of used kleenex and toenail clippings down the street. This is the second time in eight months I've had problems with them. My lost package was found in May, but it looked as if it had been run over by a bus. If I had not been backed up against a wall in an emergency situation, I would not have used them again. Next time, I will turn around and burrow thru that wall to the nearest FedEx or USPS to ship my packages. It would be safer to send them by rabid camels than trust the Memphis hub to get something to the right place at the right time.

0
★☆☆☆☆

On January 7, 2010, UPS mistakenly delivered a package I had shipped to a UPS store to the Williams-Sonoma distribution center at 4300 Concorde Road in Memphis, Tennessee. The package was clearly marked with the name of the friend I was mailing the package to, as well as the UPS box number and complete address of the UPS Store where it was supposed to be delivered; however, the driver either could not read or did not care (or both) and left the package at Williams-Sonoma.

When my friend went to pick up the package on Saturday, January 9, the delivery mistake was discovered when only two of the three boxes I had mailed reached their destination. I had to call UPS corporate customer service to even find out where the lost package had been delivered and have a lost package tracer placed on the delivery. Though they apologized repeatedly, customer service didn't seem all that sure the package could even be retrieved and acted as if problems like this occurred every day.

Next I attempted to call the Memphis UPS hub. The number was always busy and I mean ALWAYS. I repeatedly tried to call them over several hours and I was never able to get thru. I'm sure it probably would've been more of the same lousy customer service I received at the corporate level, if not worse.

Frankly, I would not trust UPS to deliver a package of used kleenex and toenail clippings down the street. This is the second time in eight months I've had problems with them. My lost package was found in May, but it looked as if it had been run over by a bus. If I had not been backed up against a wall in an emergency situation, I would not have used them again. Next time, I will turn around and burrow thru that wall to the nearest FedEx or USPS to ship my packages. It would be safer to send them by rabid camels than trust the Memphis hub to get something to the right place at the right time.

Pros: Absolutely none

Cons: Lost/incorrectly delivered packages, poor customer service

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Very bad service. They asked me to be at home between 8am and 7pm to sign for a package and I have a job. They wouldn't let me explain that I can't be there at a certain time. instead of leaving a number to contact they left a UPS sticky not with nothing filled out on it but the package number. I tried to look UPS up online and i called their phone number and there is just a busy signal when you call. I finally got some one on the phone after going through calling their 1 800 number and the lady i talked to was very rude and didn't care. My package contained a $7,000 dollar insulin pump and she could care less. service was horrible. obviously the employees are just trying to get through another day for a paycheck.

0
★☆☆☆☆

Very bad service. They asked me to be at home between 8am and 7pm to sign for a package and I have a job. They wouldn't let me explain that I can't be there at a certain time. instead of leaving a number to contact they left a UPS sticky not with nothing filled out on it but the package number. I tried to look UPS up online and i called their phone number and there is just a busy signal when you call. I finally got some one on the phone after going through calling their 1 800 number and the lady i talked to was very rude and didn't care. My package contained a $7,000 dollar insulin pump and she could care less. service was horrible. obviously the employees are just trying to get through another day for a paycheck.

Pros: we complained hard and they got the package to us in five minutes

Cons: horrible service

 

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