Salvation Army Thrift Store

★★☆☆☆
  • 1224 W State St

    Bristol, TN 37620

    Map & Directions
  • 423-764-2777

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I have been a customer of this particular store, as well as other area Salvation Army stores, for over ten years. For the past five of those years, nearly all my experiences with this store have been unpleasant. The store rarely has anything beyond clothing in stock, and on the infrequent occasions it does, the item or items are outrageously priced. Keeping in mind where these items come from, the store will make 100% profit on anything that is sold at any price. When the price of an item is too high, it simply sits and takes up space for several months, at which time it is tossed into a dumpster. One has to wonder about those in charge and their obviously limited capacity to understand how a business operates.

Five years ago, it was sometimes a challenge to navigate the crowded aisles of the store due to the almost overwhelming amount of merchandise. The customer is now greeted by the glass cases containing the "valuable" items, the racks of clothing, and what seem like acres of dingy carpet. Those who will defend this organization enjoy using the "bad economy" excuse. I wonder, then, if they would care to explain why other thrift stores continue to carry a wide selection of merchandise.

At one point I wished to purchase a jacket hanging on a rack with several others, all marked $4.99. Upon my arrival at the checkout counter, the cashier looked at the jacket, then looked at me for a moment. After what was obviously a careful perusal of my attire, she decided I could afford to pay more than $4.99 and promptly told me the price was not $4.99, but $39.99. Needless to say, I was shocked and did not purchase it.

That is but one example of how this store is being operated. The inflated prices, the surly attitude of most of the employees, and the lack of decent merchandise all combine to make shopping (attempting to shop, rather) in this store a highly unpleasant experience for those seeking items other than cast-off clothing.

For those who prefer a true thrift store experience, I would highly recommend The Haven of Rest on Pennsylvania Avenue, where the employees are friendly and helpful and the merchandise is usually varied and reasonably priced. This organization has the added benefit of actually doing something to help the community rather than lining the pockets of rabid fundamentalist christians.

2
★★☆☆☆

I have been a customer of this particular store, as well as other area Salvation Army stores, for over ten years. For the past five of those years, nearly all my experiences with this store have been unpleasant. The store rarely has anything beyond clothing in stock, and on the infrequent occasions it does, the item or items are outrageously priced. Keeping in mind where these items come from, the store will make 100% profit on anything that is sold at any price. When the price of an item is too high, it simply sits and takes up space for several months, at which time it is tossed into a dumpster. One has to wonder about those in charge and their obviously limited capacity to understand how a business operates.

Five years ago, it was sometimes a challenge to navigate the crowded aisles of the store due to the almost overwhelming amount of merchandise. The customer is now greeted by the glass cases containing the "valuable" items, the racks of clothing, and what seem like acres of dingy carpet. Those who will defend this organization enjoy using the "bad economy" excuse. I wonder, then, if they would care to explain why other thrift stores continue to carry a wide selection of merchandise.

At one point I wished to purchase a jacket hanging on a rack with several others, all marked $4.99. Upon my arrival at the checkout counter, the cashier looked at the jacket, then looked at me for a moment. After what was obviously a careful perusal of my attire, she decided I could afford to pay more than $4.99 and promptly told me the price was not $4.99, but $39.99. Needless to say, I was shocked and did not purchase it.

That is but one example of how this store is being operated. The inflated prices, the surly attitude of most of the employees, and the lack of decent merchandise all combine to make shopping (attempting to shop, rather) in this store a highly unpleasant experience for those seeking items other than cast-off clothing.

For those who prefer a true thrift store experience, I would highly recommend The Haven of Rest on Pennsylvania Avenue, where the employees are friendly and helpful and the merchandise is usually varied and reasonably priced. This organization has the added benefit of actually doing something to help the community rather than lining the pockets of rabid fundamentalist christians.

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