ACE Alarms

★★★★★
  • 500 Wilson Pike Cir 100 Ste 300

    Brentwood, TN 37027

    Map & Directions
  • 615-370-1600

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I typically take the time to write good, positive reviews, however, I have absolutely nothing positive to say about this business. Truly, I am not even sure how this business is still afloat, it surely won't be for long. The owners, Tom

3
★★★★★

I typically take the time to write good, positive reviews, however, I have absolutely nothing positive to say about this business. Truly, I am not even sure how this business is still afloat, it surely won't be for long. The owners, Tom

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I had an ADT system for 12 years and my monthly monitoring bill went up every year. I called several companies and it seemed all of them had lower rates than what I was paying. I chose Ace because they were the nicest with the most info. A

3
★★★★★

I had an ADT system for 12 years and my monthly monitoring bill went up every year. I called several companies and it seemed all of them had lower rates than what I was paying. I chose Ace because they were the nicest with the most info. A

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The guys did a great job analyzing our needs, making recommendations during the construction phase. Helped us understand lots of new technology. We can operate our TV's, Music, HVAC lights and a front door camera from our iPhones - very

3
★★★★★

The guys did a great job analyzing our needs, making recommendations during the construction phase. Helped us understand lots of new technology. We can operate our TV's, Music, HVAC lights and a front door camera from our iPhones - very

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Tom did a great job selling me on the control 4 home entertainment system and features, fast forward to the dreary team doing the install. Arrived 2 hours late, took a 2 hour lunch and told me he was doing me a favor staying to finish the

3
★★★★★

Tom did a great job selling me on the control 4 home entertainment system and features, fast forward to the dreary team doing the install. Arrived 2 hours late, took a 2 hour lunch and told me he was doing me a favor staying to finish the

.

We bought a prewire for a new house under construction for home theater and whole houses sound. All we ended up was some speakers and 15 wires sticking out of a closet wall without connectors on any of them. They didn't even run an HDMI

3
★★★★★

We bought a prewire for a new house under construction for home theater and whole houses sound. All we ended up was some speakers and 15 wires sticking out of a closet wall without connectors on any of them. They didn't even run an HDMI

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I read these reviews when I searched ACE to find their number. I was calling them because two of my neighbors and a co-worker uses them and praised them. I am normally not a "review kind of girl", but I thought I should speak up for them

3
★★★★★

I read these reviews when I searched ACE to find their number. I was calling them because two of my neighbors and a co-worker uses them and praised them. I am normally not a "review kind of girl", but I thought I should speak up for them

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I was at a point about 3 months ago that I wanted my monitoring cancelled because I wasnt using it. I called and talked to Tim. He told me he would give me the next 3 months free and then if I wanted to cancel all I would have to do is

3
★★★★★

I was at a point about 3 months ago that I wanted my monitoring cancelled because I wasnt using it. I called and talked to Tim. He told me he would give me the next 3 months free and then if I wanted to cancel all I would have to do is

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ACE did an exceptional job on my security system and they installed some cool cameras that I can check out on my iPhone when I am not home. Great system and great people.

3
★★★★★

ACE did an exceptional job on my security system and they installed some cool cameras that I can check out on my iPhone when I am not home. Great system and great people.

Pros: Good helpful people

Cons: None found

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We used Ace Alarms to overall our security system after having been broken into this summer. They came out, suggested improvements, quoted prices and did an excellent job on installation. I'm not sure why the other reviewer had a

3
★★★★★

We used Ace Alarms to overall our security system after having been broken into this summer. They came out, suggested improvements, quoted prices and did an excellent job on installation. I'm not sure why the other reviewer had a

Pros: Good prices, quick service

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Ace Alarms will tell you anything to get the appointment. I spoke with Tom the owner about my alarm needs and when pricing came up he said he was giving me the "Tom Special". However, the price was not what the tech wanted me to pay once he showed up for the appointment. Then Tom mysteriously forgot even speaking to me. On top of all of that, they missed a scheduled appointment with no call at all and on the day of my next appointment they called 15min. before the scheduled time to reschedule for later that afternoon. The whole operation seems to be a mess over there, no one knows who setup up what or what is being done where. I guess I should have know better than to go local....the big operations are big for a reason...performance and customer service...both of which are lacking at Ace Alarms.

0
★☆☆☆☆

Ace Alarms will tell you anything to get the appointment. I spoke with Tom the owner about my alarm needs and when pricing came up he said he was giving me the "Tom Special". However, the price was not what the tech wanted me to pay once he showed up for the appointment. Then Tom mysteriously forgot even speaking to me. On top of all of that, they missed a scheduled appointment with no call at all and on the day of my next appointment they called 15min. before the scheduled time to reschedule for later that afternoon. The whole operation seems to be a mess over there, no one knows who setup up what or what is being done where. I guess I should have know better than to go local....the big operations are big for a reason...performance and customer service...both of which are lacking at Ace Alarms.

Cons: Makes promises with no intention of keeping

 

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