Cameo Marble & Granite

★★★☆☆
  • 3697 Highway 81

    Fall Branch, TN 37656

    Map & Directions
  • 423-348-7669

About Cameo Marble & Granite

Categories
Hours
Mon-Fri 9am-4:30pm

Automotive

Automotive
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3.0 2
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We had been looking around for counter tops of some kind to remodel our very out dated kitchen for months. My neighbor and i were talking one day and told me to go to cameo marble in fall branch, tn, they had done her kitchen 6 months earlier. So a few weeks later, that's exactly what i did. We did not really know what we wanted to do marble or whatever. The sales people helped us decide what we wanted and what color that matched our cabinets, they were great! From beginning to end, our experience with cameo was great. I have a beautiful kitchen now with verde butterfly granite. We love having peolple over now as often as we can. The installation team went out of their way, our walls we learned, were not very square, but they went out of their way to make the job turn out great!! Honestly, everyone we met from cameo was knowledgeable and professional. You all are aces to me!!! Thanks to every one of you at cameo marble and granite! We would recommend you highly to anyone interested in remodeling their kitchen.

2
★★★★★

We had been looking around for counter tops of some kind to remodel our very out dated kitchen for months. My neighbor and i were talking one day and told me to go to cameo marble in fall branch, tn, they had done her kitchen 6 months earlier. So a few weeks later, that's exactly what i did. We did not really know what we wanted to do marble or whatever. The sales people helped us decide what we wanted and what color that matched our cabinets, they were great! From beginning to end, our experience with cameo was great. I have a beautiful kitchen now with verde butterfly granite. We love having peolple over now as often as we can. The installation team went out of their way, our walls we learned, were not very square, but they went out of their way to make the job turn out great!! Honestly, everyone we met from cameo was knowledgeable and professional. You all are aces to me!!! Thanks to every one of you at cameo marble and granite! We would recommend you highly to anyone interested in remodeling their kitchen.

Pros: best price, and people to work with.

Cons: Did not know they existed.

.

Take my advice and do not deal with these people. After putting down a substantial deposit on new granite countertops and several rescheduled installation dates, we are still waiting for our countertops to be installed. I took a day off work to be home so I could remove our old countertops, sink, and cooktop so their guys could come make a template of our countertop areas. After waiting until around noon and had not heard anything from them, my wife called and found out at that our template appointment had been moved to the next day. To make matters worse, the best estimate of when they could arrive would be between 9 and 1. WTF?? They did finally show up the next day around 1, but so far I am up to 16 hours of vacation time that I have burned.

They twice rescheduled our installation date telling us that the granite slab had not arrived yet, but after calling the granite supplier we found out that Cameo had not sent the email requesting the slab until the date of the install. Cameo told us that they had actually called and ordered it over the phone on Monday with our install date being on Thursday, but when we called to see what time to expect them on Thursday the person we spoke to said that the granite was not in yet so our date would have to be pushed to Friday. Sounds kind of fishy to me that they supposedly called to order it the same day we called to check on it. After talking to them and trying to get an explantion, we were told it reeally wasn't ordered until the Tuesday before the install. Now how could they order it from Knoxville on a Tuesday, expect it to be deleivered, and then be able to cut and prep it to be installed on Thursday??? So far I have wasted 40 hours of my vacation waiting on them to do their job, and still no countertops in my house.

0
★☆☆☆☆

Take my advice and do not deal with these people. After putting down a substantial deposit on new granite countertops and several rescheduled installation dates, we are still waiting for our countertops to be installed. I took a day off work to be home so I could remove our old countertops, sink, and cooktop so their guys could come make a template of our countertop areas. After waiting until around noon and had not heard anything from them, my wife called and found out at that our template appointment had been moved to the next day. To make matters worse, the best estimate of when they could arrive would be between 9 and 1. WTF?? They did finally show up the next day around 1, but so far I am up to 16 hours of vacation time that I have burned.

They twice rescheduled our installation date telling us that the granite slab had not arrived yet, but after calling the granite supplier we found out that Cameo had not sent the email requesting the slab until the date of the install. Cameo told us that they had actually called and ordered it over the phone on Monday with our install date being on Thursday, but when we called to see what time to expect them on Thursday the person we spoke to said that the granite was not in yet so our date would have to be pushed to Friday. Sounds kind of fishy to me that they supposedly called to order it the same day we called to check on it. After talking to them and trying to get an explantion, we were told it reeally wasn't ordered until the Tuesday before the install. Now how could they order it from Knoxville on a Tuesday, expect it to be deleivered, and then be able to cut and prep it to be installed on Thursday??? So far I have wasted 40 hours of my vacation waiting on them to do their job, and still no countertops in my house.

Pros: Close

Cons: Lied to me, won't return phone calls, rescheduled appointments, wasted time..........

 

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